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Cosmic Patterns Software, Inc.

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Cosmic Patterns Software, Inc. Reviews (1)

Hello [redacted]I have been in communication with you about this by email. As explained on my email correspondence with you, the REGISTERED USER site that the previous [redacted] company previously offered to their customer was permanently closed several years ago. Sadly, they may not have...

notified their customers about this at the time when they closed this site since many of you are still inquiring about this up to now. I am very sorry about that.[redacted] acquired [redacted] in July 2014. We sent out a newsletter about this to all of their customers and here is the link: [redacted] and here it the link to the addendum: [redacted]After almost a year of taking over of the [redacted] operation, their previous customers contacted us regarding this registered user site offered. We had no idea that such service was in placed. After I made the inquiry however, I found tout that [redacted] did have such registered user site but it has been discontinued and permanently closed for several years already before we even acquired its operation. Your requested resolution to this complaint is to restore the REGISTERED USER site. I am very sorry but as explained above and my email correspondence with you. this is not possible. This site has been permanently closed therefore, I am sad to say that your request to solve this complaint cannot be granted. You can however continue communicating with us by email or by phone just as you have already did if you need any help. We will send out newsletter when updates and upgrades are available.Below is a copy of our latest conversation by email:04-02-15: Sent to [redacted]Hello [redacted]Sorry but I did not receive your address with your email with your information a couple of days ago. Here is the link to our contact page asking for these information when you are a registered user: [redacted]Thank you though for sending me your current address which confirmed your record.I am glad that you were able to resolve your issues yourself. Thank you for letting me know. The old [redacted] registered user site has been permanently closed for several years now, sorry. It is not possible to log in there anymore. We do not have a plan of reviving that site either. There is no new update to the [redacted] program that you currently have. We however have a new version now that you can upgrade to. Note that we use two terms that are similar: Updates, and Upgrades. Updates contain bug fixes to the current version of the program, Updates are free. While Upgrades are new releases and they are not free, there is an upgrade cost if you want to get the upgrade to the current version.The current version of [redacted] is version 5. The cost to upgrade from [redacted] Standard to version 5 is ### (download version). We are however working on a new version which we hope to release soon. We are getting to send out a newsletter as soon as this next version 6 is ready. If you still have a functional [redacted] program, I suggest to wait for version 6 release.As for the [redacted], there is no update on the old version either but we have a new version that is compatible with [redacted] The cost to upgrade is ###### (download version).We had been working with the [redacted] products since we acquired the company a year ago. We sent out two newsletters since then. We are working on a newsletter that will be sent out soon for new releases.Thanks again.Best Wishes,[redacted]From: [redacted] Sent: Friday, March 27, 2015 6:20 AMTo: [redacted] Support Subject: RE: restoreYou got my information a couple of days ago "If you require that information then you need to ask for it on your form! I don't need your help to restore I've figured it out! I do need the [redacted] product updates which were previously under the 'REGISTERED USERS' website. My information is as follows [redacted] and my cr is [redacted]! I LEGALLY purchased several copies of [redacted] since the 90's I last received the [redacted] regular free with the purchase of [redacted] since it was pending release. I also legally own [redacted], and [redacted] for which I need to check to see if there are updates. " since I've always been a "REGISTERED USER" where is my update information!THANKS> From: [redacted]> To: [redacted]> Subject: Re: restore> Date: Tue, 24 Mar 2015 00:52:12 -0400> > Dear [redacted]> > Thank you for your email. We will be happy to help. Kindly send us your full > name, home address and customer ID number so we can locate and confirm your > record first. Always include this information when contacting us for > technical support in the future to avoid delays.> > Thanks again.> > Best Regards,> [redacted]> > > /=/=/=/=/=/=/=/=/=/=/=/=/=/=/=/> [redacted]> [redacted]> Tel #: +##########> Office Hours:> 9 AM to 5 PM Eastern time> Monday to Friday> Closed Saturday, Sunday, &> observed USA major holidays> > -----Original Message----- > From: [redacted]> Sent: Sunday, March 22, 2015 7:17 PM> To: [redacted]> Subject: restore> > Name [redacted]> Email : [redacted]> Support Request:> I have [redacted] and [redacted] and I see how to back-up my database but > I don't understand how to restore. I've tried chart reclaim after loading > the backup in [redacted] and history file backup restore in winning times. > I tried loading from a thumb drive is there some default location that I > need to copy these files to? I'm fairly computer literate and it's not at > all intuitive so do tell!> > Also my [redacted] was downloaded so it should be current but [redacted] > and winning times are on cd are there any updates and if so where do I > download that from.> > THANKS

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Address: 6212 N.W. 43rd St. #B, Gainesville, Florida, United States, 32653

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