Hello [redacted] I have been in communication with you about this by emailAs explained on my email correspondence with you, the REGISTERED USER site that the previous [redacted] company previously offered to their customer was permanently closed several years agoSadly, they may not have notified their customers about this at the time when they closed this site since many of you are still inquiring about this up to nowI am very sorry about that[redacted] acquired [redacted] in July We sent out a newsletter about this to all of their customers and here is the link: [redacted] and here it the link to the addendum: [redacted] After almost a year of taking over of the [redacted] operation, their previous customers contacted us regarding this registered user site offeredWe had no idea that such service was in placedAfter I made the inquiry however, I found tout that [redacted] did have such registered user site but it has been discontinued and permanently closed for several years already before we even acquired its operationYour requested resolution to this complaint is to restore the REGISTERED USER siteI am very sorry but as explained above and my email correspondence with youthis is not possibleThis site has been permanently closed therefore, I am sad to say that your request to solve this complaint cannot be grantedYou can however continue communicating with us by email or by phone just as you have already did if you need any helpWe will send out newsletter when updates and upgrades are available.Below is a copy of our latest conversation by email:04-02-15: Sent to [redacted] Hello [redacted] Sorry but I did not receive your address with your email with your information a couple of days agoHere is the link to our contact page asking for these information when you are a registered user: [redacted] Thank you though for sending me your current address which confirmed your record.I am glad that you were able to resolve your issues yourselfThank you for letting me knowThe old [redacted] registered user site has been permanently closed for several years now, sorryIt is not possible to log in there anymoreWe do not have a plan of reviving that site eitherThere is no new update to the [redacted] program that you currently haveWe however have a new version now that you can upgrade toNote that we use two terms that are similar: Updates, and UpgradesUpdates contain bug fixes to the current version of the program, Updates are freeWhile Upgrades are new releases and they are not free, there is an upgrade cost if you want to get the upgrade to the current version.The current version of [redacted] is version The cost to upgrade from [redacted] Standard to version is ### (download version)We are however working on a new version which we hope to release soonWe are getting to send out a newsletter as soon as this next version is readyIf you still have a functional [redacted] program, I suggest to wait for version release.As for the [redacted] ***, there is no update on the old version either but we have a new version that is compatible with [redacted] The cost to upgrade is ###### (download version).We had been working with the [redacted] products since we acquired the company a year agoWe sent out two newsletters since thenWe are working on a newsletter that will be sent out soon for new releases.Thanks again.Best Wishes, [redacted] From: [redacted] *** Sent: Friday, March 27, 6:AMTo: [redacted] Support Subject: RE: restoreYou got my information a couple of days ago "If you require that information then you need to ask for it on your form! I don't need your help to restore I've figured it out! I do need the [redacted] product updates which were previously under the 'REGISTERED USERS' websiteMy information is as follows [redacted] and my cr is ***! I LEGALLY purchased several copies of [redacted] since the 90's I last received the [redacted] regular free with the purchase of [redacted] since it was pending releaseI also legally own [redacted] , [redacted] ***, and [redacted] for which I need to check to see if there are updates" since I've always been a "REGISTERED USER" where is my update information!THANKS> From: [redacted] > To: [redacted] > Subject: Re: restore> Date: Tue, Mar 00:52:-0400> > Dear [redacted] > > Thank you for your emailWe will be happy to helpKindly send us your full > name, home address and customer ID number so we can locate and confirm your > record firstAlways include this information when contacting us for > technical support in the future to avoid delays.> > Thanks again.> > Best Regards,> [redacted] > > > /=/=/=/=/=/=/=/=/=/=/=/=/=/=/=/> [redacted] > [redacted] > Tel #: +##########> Office Hours:> AM to PM Eastern time> Monday to Friday> Closed Saturday, Sunday, &> observed USA major holidays> > -----Original Message----- > From: [redacted] > Sent: Sunday, March 22, 7:PM> To: [redacted] > Subject: restore> > Name [redacted] ***> Email : [redacted] > Support Request:> I have [redacted] and [redacted] and I see how to bamy database but > I don't understand how to restoreI've tried chart reclaim after loading > the backup in [redacted] and history file backup restore in winning times> I tried loading from a thumb drive is there some default location that I > need to copy these files to? I'm fairly computer literate and it's not at > all intuitive so do tell!> > Also my [redacted] was downloaded so it should be current but [redacted] > and winning times are on cd are there any updates and if so where do I > download that from.> > THANKS
Hello [redacted] I have been in communication with you about this by emailAs explained on my email correspondence with you, the REGISTERED USER site that the previous [redacted] company previously offered to their customer was permanently closed several years agoSadly, they may not have notified their customers about this at the time when they closed this site since many of you are still inquiring about this up to nowI am very sorry about that[redacted] acquired [redacted] in July We sent out a newsletter about this to all of their customers and here is the link: [redacted] and here it the link to the addendum: [redacted] After almost a year of taking over of the [redacted] operation, their previous customers contacted us regarding this registered user site offeredWe had no idea that such service was in placedAfter I made the inquiry however, I found tout that [redacted] did have such registered user site but it has been discontinued and permanently closed for several years already before we even acquired its operationYour requested resolution to this complaint is to restore the REGISTERED USER siteI am very sorry but as explained above and my email correspondence with youthis is not possibleThis site has been permanently closed therefore, I am sad to say that your request to solve this complaint cannot be grantedYou can however continue communicating with us by email or by phone just as you have already did if you need any helpWe will send out newsletter when updates and upgrades are available.Below is a copy of our latest conversation by email:04-02-15: Sent to [redacted] Hello [redacted] Sorry but I did not receive your address with your email with your information a couple of days agoHere is the link to our contact page asking for these information when you are a registered user: [redacted] Thank you though for sending me your current address which confirmed your record.I am glad that you were able to resolve your issues yourselfThank you for letting me knowThe old [redacted] registered user site has been permanently closed for several years now, sorryIt is not possible to log in there anymoreWe do not have a plan of reviving that site eitherThere is no new update to the [redacted] program that you currently haveWe however have a new version now that you can upgrade toNote that we use two terms that are similar: Updates, and UpgradesUpdates contain bug fixes to the current version of the program, Updates are freeWhile Upgrades are new releases and they are not free, there is an upgrade cost if you want to get the upgrade to the current version.The current version of [redacted] is version The cost to upgrade from [redacted] Standard to version is ### (download version)We are however working on a new version which we hope to release soonWe are getting to send out a newsletter as soon as this next version is readyIf you still have a functional [redacted] program, I suggest to wait for version release.As for the [redacted] ***, there is no update on the old version either but we have a new version that is compatible with [redacted] The cost to upgrade is ###### (download version).We had been working with the [redacted] products since we acquired the company a year agoWe sent out two newsletters since thenWe are working on a newsletter that will be sent out soon for new releases.Thanks again.Best Wishes, [redacted] From: [redacted] *** Sent: Friday, March 27, 6:AMTo: [redacted] Support Subject: RE: restoreYou got my information a couple of days ago "If you require that information then you need to ask for it on your form! I don't need your help to restore I've figured it out! I do need the [redacted] product updates which were previously under the 'REGISTERED USERS' websiteMy information is as follows [redacted] and my c
r is ***! I LEGALLY purchased several copies of [redacted] since the 90's I last received the [redacted] regular free with the purchase of [redacted] since it was pending releaseI also legally own [redacted] , [redacted] ***, and [redacted] for which I need to check to see if there are updates" since I've always been a "REGISTERED USER" where is my update information!THANKS> From: [redacted] > To: [redacted] > Subject: Re: restore> Date: Tue, Mar 00:52:-0400> > Dear [redacted] > > Thank you for your emailWe will be happy to helpKindly send us your full > name, home address and customer ID number so we can locate and confirm your > record firstAlways include this information when contacting us for > technical support in the future to avoid delays.> > Thanks again.> > Best Regards,> [redacted] > > > /=/=/=/=/=/=/=/=/=/=/=/=/=/=/=/> [redacted] > [redacted] > Tel #: +##########> Office Hours:> AM to PM Eastern time> Monday to Friday> Closed Saturday, Sunday, &> observed USA major holidays> > -----Original Message----- > From: [redacted] > Sent: Sunday, March 22, 7:PM> To: [redacted] > Subject: restore> > Name [redacted] ***> Email : [redacted] > Support Request:> I have [redacted] and [redacted] and I see how to bamy database but > I don't understand how to restoreI've tried chart reclaim after loading > the backup in [redacted] and history file backup restore in winning times> I tried loading from a thumb drive is there some default location that I > need to copy these files to? I'm fairly computer literate and it's not at > all intuitive so do tell!> > Also my [redacted] was downloaded so it should be current but [redacted] > and winning times are on cd are there any updates and if so where do I > download that from.> > THANKS