Cosmo Store Services

I received a faulty gaming system, I sent it back and was told I would get a replacementI never received the replacement and all my attempts at contacting the company for a refund of the order have been ignoredThis has been going on since the end of September as it takes them at least two weeks
to ship anything backAfter the two week period I had contacted them about not receiving the replacement and wanted a refund and all my e-mails had been ignored