In response to Carlos [redacted] provided answers:#There were a total of photos sent to your phone number ending in You have seen these pictures.#You personally spoke with the mechanic/owner of Samurai Auto, Mr***, who explained the damage and estimated cost.#Again, you personally spoke with Mr***.#Your warranty on the receipt does not indicate anything about it being a local warrantyThe warranty to the transmission is not in question, the negligent work from installation as a result of your transmission overhaul is the issue There was no "accident" that caused damage to the car, the car had a failure that ended in a complete stop on a highway at a speed of about MPH because of a missing nut on the ball joint, which caused it to come apart, thus resulting in the axle shaft being brokenThe two front rims were also damaged in this incidentThe shaft did not break on its own, it was caused because of the ball joint coming apart because it did not have a nut holding it in placeAgain, pictures showing this were sent to you, as well as being explained to you via Mr***, the mechanic who fixed the car in CaliforniaThere was never any communication from you indicating a shop that would come pick up the car with a tow truck, whether via text or phone call.I did not fail in reporting to you the issues that happened, you did not call multiple times, and your last answer was I need to talk to the boss about the estimateAll history of texts are kept and can be provided, and all calls have been savedI also had an automotive technician friend take all of the paperwork and try to speak directly to your shop twice this past week, in which no one would respond to or help resolve the issueThis is the reason I have contacted the Revdex.comYour business has lost all reliability from me, and I can provide all saved info as neededI would like to have your business try to work towards a resolve to this issue
In response to Carlos [redacted] provided answers:#There were a total of photos sent to your phone number ending in You have seen these pictures.#You personally spoke with the mechanic/owner of Samurai Auto, Mr***, who explained the damage and estimated cost.#Again, you personally spoke with Mr***.#Your warranty on the receipt does not indicate anything about it being a local warrantyThe warranty to the transmission is not in question, the negligent work from installation as a result of your transmission overhaul is the issue There was no "accident" that caused damage to the car, the car had a failure that ended in a complete stop on a highway at a speed of about MPH because of a missing nut on the ball joint, which caused it to come apart, thus resulting in the axle shaft being brokenThe two front rims were also damaged in this incidentThe shaft did not break on its own, it was caused because of the ball joint coming apart because it did not have a nut holding it in placeAgain, pictures showing this were sent to you, as well as being explained to you via Mr***, the mechanic who fixed the car in CaliforniaThere was never any communication from you indicating a shop that would come pick up the car with a tow truck, whether via text or phone call.I did not fail in reporting to you the issues that happened, you did not call multiple times, and your last answer was I need to talk to the boss about the estimateAll history of texts are kept and can be provided, and all calls have been savedI also had an automotive technician friend take all of the paperwork and try to speak directly to your shop twice this past week, in which no one would respond to or help resolve the issueThis is the reason I have contacted the Revdex.comYour business has lost all reliability from me, and I can provide all saved info as neededI would like to have your business try to work towards a resolve to this issue