Cost Cutters

In regards to complaint recieved,
sans-serif background-">All of our tanning packages are sold with an expiration date, and this is explained at time of purchaseHowever at this time we will extend the unused tans to guest on new card
*** ***District leaderValue full serviceRegis corporationWisconsin

April 23, ***:*** sincerely apologizes for not promptly filing a responseThis complaint was sent to the local store rather than our corporate office in Minnesota where these types of correspondence are handledPlease forward any future complaints to the MN/ND
Revdex.com.Our records show that *** *** has been in contact with our Liability Specialist via phone and email since her initial contact on February 10, We have reviewed her medical records and her salon visit history at both the Cost Cutters salon and *** *** salonBased on the results of our investigation, we have determined that there is no support that the services in our salon on February 6, and February 7, caused any of the damage this guest has claimed.Although dissatisfied customers are rare, we research every issue to understand what happenedWe have conducted a thorough investigation into the events of *** ***’s visit to our salon and we have determined we cannot grant her request for a refund.Thank you for your assistance in resolving this complaint*** makes every effort to treat our guests in a fair and positive manner.Sincerely,

Thank you very much for your February 2, letter regarding Ms***
class="aBn" data-term="goog_1943664312" tabindex="0" " border-bottom-width: 1px; border-bottom-style: dashed; border-bottom- position: relative; top: -2px; z-index: 0;">October 29, 2015 visit to the Cost Cutters at E Moreland Rd in Waukesha
I am very sorry for Ms*** experience on October 29, 2014, and for the slow and indifferent responses she received after complaining about this service. The prior owner of this hair salon should have listened more carefully to her complaint, and they should have responded more immediately and more helpfully
As of three days ago, Monday, February 23, my wife and I are the new, local owners of this salon. While we did not own the salon at the time of Ms*** experience, we accept full responsibility to make it right!
I emailed Ms*** on Sunday, February 22, with an apology and an offer of a full refund. I also left a voice mail for Ms*** on Monday, February 23, 2015. I would also like to welcome Ms*** back to the salon at the day of time of her choosing to provide her with a free salon service (the same service or any other service she would prefer.) My salon manager and I would be pleased to meet with Ms*** so that we can apologize in person, and carefully listen to Ms*** so that we can learn from her experience
I’ve not yet heard back from Ms***, but I look forward to talking with her very soon. Meanwhile I’m a mailing a copy of this letter and a refund check to her today
Please reach out to me any time if I can answer questions or provide more information
Yours truly,
*** ***, salon owner
Signature Two Company
*** * ***
Supercuts - Wauwatosa, West Bend, Mequon WI (opening soon) | Cost Cutters - Glendale, Greenfield, Waukesha, West Milwaukee WI
www.signaturetwo.com | www.facebook.com/SupercutsSEWI | www.facebook.com/CostCuttersSEWI

I just wanted to inform you that Cost Cutters did issue me a refund for the tanning package that I purchased from them. Unfortunately that still doesn't change the fact that my privacy was still violated in my name and personal information (phone number/address) being given out to someone
without my permission, As I now have to change my phone number.I just wanted to make you aware that a refund was issued to me.Thank you for your help with this matter. Feel free to contact me if you have any questions.Best Regards,*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I did indeed have chemical burns and 50% of my hair has fallen outYou may call *** *** *** ***they have proof that this truly did happenyou just need to ask them the questions*** called *** *** and asked them question, which was 'what services is *** *** getting done"? and nothing elseAre my pictures not enough proof?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would however like to point out, that yes the expiration date is listed, but at the time of purchase the employees are quick to point out that they do not adhere to the expiration dates and have changed the dates on previous cards.  Was informed they no longer used the type of card I have when I stopped in and that is why they couldn't change the expiration date or allow me to use it.  I appreciate the manager in New London offering some help as money is tight, especially for the one frivolous item I allow myself!!    I am also thankful and grateful to Cost Cutters for extending the time limit for me to use my tans, especially since it's my preferred place to tan!!
Regards,
 
[redacted]

This email is regarding ID #[redacted] – Customer [redacted].  This...

is the first I am hearing about this customer having an issue at the salon.  I will be forwarding this information to our accounting department for an full refund and the our General Manager and District Manager will handle it at the salon level.  I have contacted the customer and left a message on her voice letting her know that a full refund will be issued.
 
Thank you,
 
[redacted]
Inventory Manager
Product Sales Coordinator
Cost Cutters of Madison
[redacted] **  [redacted]

This is about the Cost Cutters at the Chapel Hills Mall in Colorado Springs.Okay, so I buy gift cards for friends who need haircuts.

They come in handy when you are on a fixed budget and at 4 for $40 for the holidays it's even better. Went into the one in this post over the weekend to buy a couple of those gift cards and was told I couldn't buy more than one at a time and I had to go back another day to get another(which I did but was an inconvenience). I called their corporate office who contacted the district manager for the salon who left a message saying that was their policy this year because people were buying more than one and using them through out the year. Now, there is no sign saying there is a limit but putting that aside what business is it of theirs how someone uses a product they have legally purchased.

And how the [redacted] do they know if people are doing this.

Maybe they got gift cards too.This is a rather shady policy IMO that needs to be changed.

Review: Took my daughter to have her hair colored she brought a sample hair piece she wanted matched they said they could do it. The stylist commented on how healthy her hair was then they put the color in she was handed off to another stylist, she washed her out then the color came out WAY TOO DARK! they then made excuses saying "nobody wants that color" "her hair was too porous" and that was not a color they could match. They then charged me $80! and said we should go home and wash it with Palmolive to lighten it. We ended up buying a product to strip the color out and colored it herself as she had to match it for an event the next day. There was never an offer to discount or fix it. The owner just kept saying "oh that's pretty close" I wished I had told her that no matter how many times you say that it won't make it true. I felt completely ripped off!Desired Settlement: I'd like my money back, reverse the charge to my credit card.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9613791, and find that this resolution is satisfactory to me.

Review: On Thursday February 6th 2014 I visited a Cost Cutters on [redacted] in [redacted] PA. I came in to get my hair dyed a blonde color. Prior to this procedure I came in with dirty blonde hair with already blonde highlights throughout. I requested my favorite stylist-[redacted]. She has been doing my hair for the past year and personally knows how to color my hair. I was putting my full trust in her. One thing I did notice was that she did not sit down with me for a consultation and go over hair colors and what my hair would look good in, she surprisingly said "let's do this" Like she was in a hurry or something .Looking back, I know realize she did not have me sign a waiver for agreeing to let her expose my natural hair to dye. That was unprofessional! As she started brushing on the dye, I did not realize she was going all over and dousing my hair in dye! My intention was to cover up the dark roots at the crown and the back of the head. But it was too late!! Once the hair dye was applied, [redacted] took me over to the chair to wait for the color to set in. As we walked over, I complained that my scalp was burning and uncomfortable-she gave me a comb to scratch at it. Jeez!!! Looking back I should have ran to the sink instead. AS I sat there in the chair, scratching my scalp, another stylist by the name of [redacted] (same name) walked by and told me that the burning only means THE DYE IS WORKING. Fast forward-as my hair is getting blown out-the color and texture of my hair looks beyond horrible. It was super neon yellow and dry and frizzy! She also did a uneven cut as well, with one side of my hair being shorter then the other side. [redacted] could tell I was upset and told me to let the new hairstyle/color set in over the weekend and continue to proceed with the payment. I ended up paying 78.95 total. Next day, this color is just not working for me and I go back to have it changed. Another stylist applies a few lowlights and does a deep conditioning treatment as well. I now have 7chemical burns.Desired Settlement: There is so much more to this story...Please get in touch with me.I have been in contact with **. [redacted] and he has only spoken with me once via phone during this entire 8 week process. He lacks communication skills for sure. Case#[redacted]. I am requesting a full refund of 78.95 (first visit) and 50.00 even (second visit). I am also receiving deep conditioning treatments from a High End Salon called [redacted] in [redacted] PA. Each treatment costs 20.00. I have had 4.

Business

Response:

April 23, 2014**. [redacted] sincerely apologizes for not promptly filing a response. This complaint was sent to the local store rather than our corporate office in Minnesota where these types of correspondence are handled. Please forward any future complaints to the MN/ND Revdex.com.Our records show that [redacted] has been in contact with our Liability Specialist via phone and email since her initial contact on February 10, 2014. We have reviewed her medical records and her salon visit history at both the Cost Cutters salon and [redacted] salon. Based on the results of our investigation, we have determined that there is no support that the services in our salon on February 6, 2014 and February 7, 2014 caused any of the damage this guest has claimed.Although dissatisfied customers are rare, we research every issue to understand what happened. We have conducted a thorough investigation into the events of [redacted]’s visit to our salon and we have determined we cannot grant her request for a refund.Thank you for your assistance in resolving this complaint. [redacted] makes every effort to treat our guests in a fair and positive manner.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: