Cost Cutters Reviews (%countItem)
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Description: Beauty Salons
Address: 830 County Road 64, Elmira, New York, United States, 14903
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www.signaturestyle.com
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I was given a terrible haircut in Aug. 2019 by the district manager, Jessica. I made a complaint, to which she offered me two free haircuts. I went to her March 9, 2020 - two days ago, for my second free haircut. She cut a bald spot on the left side of my head bigger than a 50 cent piece! When I tried calling her yesterday to tell her, she had left for the day. The girl that answered the phone at Cost Cutters told her I had called. While at work today, she left me a voicemail on my home phone telling me that I am no longer welcome at cost cutters and to not come back because she informed her staff not to wait on me anymore. REALLY??!! She left me with a bald spot, I complain, and now I'm ban from there?? This is not the way to handle an unhappy customer. I'm very upset because I have been going there for years. I only had Jessica cut it last August because my regular stylist had quite and went elsewhere.
This is Jessica *** writing you pertaining to the complaint of ***. I wanted to clarify a lot of the issues that led up to *** not being allowed to come back into my salon. To first start, *** actually started off coming to me on 3/27/19 because the stylist (Samantha) who still worked at my salon at the time supposedly messed up ***'s hair. On 5/8/19 *** stated to me "I have pictures from when Samantha cut my hair too short and left me with a bald spot so that is why I had to allow my hair time to grow out." I (Jessica) have since then does her hair on 5/8/19, 9/20/19, 10/30/19, and 3/9/20. On 3/9/20 was the 1 of the 2 haircuts that she received a free haircut for because of her dissatisfied results on 10/30/19. She came in 1/14/20 as well but with another one of my stylists (Danielle) cut her hair. *** had an appointment with Danielle on 2/27/20 in which Danielle could not make it in because her kids being sick. Carrie (another stylist here) called *** to reschedule. *** was yelling at Carrie so loud I (Jessica) heard everything. *** stated "this type of *** always happens & no I'm not rescheduling. I will never return back into that salon." I (Jessica) had to reschedule an appointment with *** before the 9/20/19 because my mother in law had a stroke and she flipped out on me as well. *** has been very abusive & unprofessional verbally towards everyone here at my store. When *** called Tuesday 3/10/20 she made comments to Lindsay (another stylist) "I'm glad it was a free haircut because I have no money, Jessica cut my hair too short, I will never come back to this salon because no one knows how to cut hair. When I called her 3/11/20 all I stated on her voicemail is that "it was brought to my attention that your service on 3/10/20 wasn't cut to your standard that you were looking for. Also, with the multiple times I have gone above and beyond as well as my team to meet the needs/services needed that is still not being met. Since, that is the case we are going to cut ties with having you remain as a client. Unfortunately, you are no longer welcome in my store but I wish you the best of luck in life." It was best for my salon to not remain having her as a client with the way she has spoke to myself and other stylists on my team. I (Jessica) left her hair intentionally longer all over and only trimmed it with scissors because I know how she has been in the past with using clippers. I hope with all this information you see that unfortunately there is no grounds for her complaint especially with her refund of $60. She has been to my salon 2 times (1 in which was a free haircut) she still had another left. *** is upset that I won't allow her to come in here anymore but my team and I cannot meet the needs she is looking for so unfortunately I had to cut ties. I will be sending you pictures of dates, times and notes that were put into the system to validate my salons aspect of trying to accommodate her the best possible way. Please contact me back to follow up with me pertaining to this complaint. Thank you Jessica
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, *** I have to reiterate that Jessica is the only one at Cost Cutters, Elmira, NY that has ever given me an unsatisfactory haircut. She gave me the two free haircuts because of the complaint I made before. I put in that complaint to the company that I didn't want Jessica to contact me. She did. She called me the same day and BEGGED me not to leave Cost Cutters and she OFFERED me two free haircuts. Jessica told me she didn't want my complaint to go any further. Well, this time I did take it further and she didn't like it. I did take the last one because it had been over two months since I had a cut, Danielle wasn't available, and I was desperate - I did have no money to pay another stylist. JESSICA LIED ALL THROUGHOUT HER RESPONSE. I spoke with the main office, and that woman listened to Jessica's voicemail that she left me, I still have it on my machine. I don't have the name of the woman I spoke to twice, but she guaranteed me I would be welcome at Cost Cutters and that I would be receiving a $60 gift card in the mail. I have been going there for two plus decades, I took all my kids there and my oldest is 30. Back in May 2019 I only had Jessica cut my hair because when I arrived for my appointment with Samantha ***, Jessica told me she was sorry, but Samantha had quit that morning and walked out. Jessica offered to cut my hair. I agreed only because I was leaving for Florida for two weeks the next day and I needed a haircut. I loved Samantha and was very disappointed when she left. Samantha gave me perfect haircuts. The only reason I didn't follow Samantha to her new salon, is because it was upper class and haircuts are $30 plus, and I can't afford that. As you can see by the forms Jessica sent you, I have spent a lot of money in there in hair products. I noticed she didn't send you any forms from 2018 when ONLY SAMANTHA cut my hair every single time I went there. I've never had a complaint until Jessica started cutting my hair. I don't like liars, and I certainly don't like how Jessica thinks she is perfect and can't even take a complaint without falling apart. The $60 gift card from the main office is for the last two horrible haircuts I did pay for. Like I said, I didn't get the woman's name I spoke with, but the phone # is ***. I attached two pictures with this reply. You can see what a terrible cut it is. I don't care if it was free or not, you don't do that to someone. I want the $60 gift card and I want to be allowed to go to Cost Cutters, Elmira, NY and have Danielle cut my hair. As you can see by Jessica's attachments, Danielle used a #4 blade, Jessica used a #2!!!!!! Thank you.
As enclosed in my last email there were specific dates, times, products, stylists and notes that were made from myself or Danielle. When, I provided a haircut for *** on 3/9/20 this was only the first free haircut. The notes from Danielle was enclosed previously where she had used a #4 on the back only and trimmed the rest. On, 3/9/20 I only trimmed up ***'s hair with just scissors. I knew from the previous time that it had been an issue when I used the same clipper attachment as Danielle and followed Danielle's notes to a "T". Now, out of the 9 haircuts I provided to *** the last two were not up to her standards. I am obligated to contact a client that is unsatisfied with their services provided at my salon. The gal that *** referred to that stated "she would be welcomed back to my salon" is Michelle who is the SDL for the company. Michelle was unaware of how verbal (unprofessional) *** has been to myself and my staff.It is my objective and responsibility to ensure the safety and well-being of my staff at all times. Because, of the verbal confrontations *** has had over the phone to myself, and to multiple members at my salon, as well as the SLANDERING of myself/salon on social media. We WILL NOT condone nor allow someone with this mentality back into my salon under NO CIRCUMSTANCES. I have given *** the FACTUAL information to back up how long *** was my client.I have NEVER EVER not tried to accommodate any clients that have had any issue. I have ALWAYS promptly addressed it and tried to find a solution. However, on this circumstance there isn't a solution to the problem. *** is asking for money to be refunded for the amount of $60? On, 10/30 *** disliked her haircut and received 2 free haircuts... Her next visit in *** paid when serviced by Danielle. On 3/9/20, *** got a free haircut from myself... *** would have still had one free haircut that she could had rendered. I have done/tried EVERYTHING that I could to help *** in this situation prior to her complaint with the Revdex.com. Because, of all of these events the bottom line remains the same. *** is NOT WELCOME back at my store. I am deeply sorry that my salon & my team cannot continue to accommodate her. I wish her the best of luck & hope that my explanation as well as concerns help to close this case out