Response to Mr*** complaint. I believe this was a misunderstanding regarding the finance issueYes, Cost Saver did secure the window order using Wells Fargo finance option while Mr*** checked with his credit union to see if the rates were comparableThe finance that we
secured for Mr*** was at percent as stated on his contractOur office tried several times to reach Mr*** to schedule a remeasure with no responseThe office had no idea that Mr*** had issues with the financing and could have explained the finance if communication could have been establishedI would like to apologize for the misunderstanding and let Mr*** know that we have canceled his contract
Thanks, *** ***
[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Work was adequately completed and I would like to dismiss this complaint
Regards,
*** ***
At this time cost saver has been working with customer to correct any issues and waiting on [redacted] (the manufacture) for the one window that has been the main problem for our customer. When the window is installed, cost saver will make all corrections necessary to satisfy our customer.
Response to Mr*** complaint. I believe this was a misunderstanding regarding the finance issueYes, Cost Saver did secure the window order using Wells Fargo finance option while Mr*** checked with his credit union to see if the rates were comparableThe finance that we
secured for Mr*** was at percent as stated on his contractOur office tried several times to reach Mr*** to schedule a remeasure with no responseThe office had no idea that Mr*** had issues with the financing and could have explained the finance if communication could have been establishedI would like to apologize for the misunderstanding and let Mr*** know that we have canceled his contract
Thanks, *** ***
[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Work was adequately completed and I would like to dismiss this complaint
Regards,
*** ***
At this time cost saver has been working with customer to correct any issues and waiting on [redacted] (the manufacture) for the one window that has been the main problem for our customer. When the window is installed, cost saver will make all corrections necessary to satisfy our customer.