This complaint is in addition to the complaint ID [redacted] that was filed by myself on 6/11/to the Revdex.comIn addition please note that I have also filed a complaint with the Federal trade Commission reference number [redacted] Cost U Less cars took a picture of my registration and text messaged the registration on 6/15/I responded to the text messages asking if Cost U less was going to be compensating me for any of expenses that I inquired during the months the vehicle was not operative and unable to be repaired due to not being provided with the registration on the vehicleI received a text message back from [redacted] Manager/Owner of Cost U less cars stating "no u can not", and then stated that he "just read the Revdex.com complaint"A representative from cost u less by the name of [redacted] stated through text message that " I'm sure we can help out with a few of these issues" when I informed [redacted] of the financial inconvenience [redacted] stated that he did not agree to compensate for anything but the DMV registration which makes no sense because that is apart of the responsibility of the dealer when purchasing a vehicleTo sum it all up I am being told that because I exercised my consumer right and filed a complaint with the Revdex.com, Cost U less refused to compensate in any way [redacted] also would not over night that registration as I asked in the text messageHe will only send it regular mailSo as of 6/17/I still do not have the physical copy of the registrationThe vehicle was purchased on 2/6/which in total days from the purchase of the carI would like to be compensated for my rental cars fees, the charges that I inquired for having to two the vehicle to that shop and back home because I was unable to get the repair done due to not having the registration, I would to be compensated my down payment at least which I 5,being that Cost U less sold the vehicle knowing that they did not have proper ownership of the car as of 6/11/the vehicle still had a lien from another dealer
Here at cost u less cars we are not a repair facilityMrs[redacted] bought the vehicle and did not purschase a extended warrantyShe even claims that she knew she was responsible for the vehicle but choose not to make the car paymentIt is not our responsibility that her car got repo from the bank that was financing her
When we originally sold Mrs [redacted] a vehicle it was a BMW However; several days later Mrs [redacted] had problems with the starter so she contacted us, Cost U Less CarsWe told Mrs [redacted] not to worry but to come in so we could help her outAfter fixing the vehicle Mrs [redacted] asked if we could just change vehicles since she was uncomfortable with the maintenance on the BMWOn June 17, [redacted] came in to exchange the original vehicle for a more reliable vehicle which was the Toyota Camry (vin [redacted] )The Toyota Camry had roughly 133,milesMrs [redacted] choose this vehicle because she trusted Japanese cars and stated she had friends that knew how to work on these vehiclesWe try our best to help every customer including Mrs.***For example when we originally sold her the BMW we fixed it free of chargeNot because we had to but because we felt that it was the right thing to doHowever, every customer drives and maintains their cars differentlyWe cannot know if she did her maintenance and/or oil changes as recommended by every auto manufacturerHow would we know if she deliberately "floored" the car or used the paddle shifter when not suppose toNor do we have the knowledge as to why her transmission went out months - year later [redacted] purchased a USED CARUsed cars are made of old parts and pieces discarded by the original owner in the form of a previously owned autoWe do not know the prior history of this vehicleThis vehicle did not immediately break downIf it had, she would have appealed to us to make it right as we did with the BMWUltimately it is the customers responsibility to maintain her vehicle, do future maintenance after the date of purchase and pay all necessary and/or unforseen costs
This complaint is in addition to the complaint ID [redacted] that was filed by myself on 6/11/to the Revdex.comIn addition please note that I have also filed a complaint with the Federal trade Commission reference number [redacted] Cost U Less cars took a picture of my registration and text messaged the registration on 6/15/I responded to the text messages asking if Cost U less was going to be compensating me for any of expenses that I inquired during the months the vehicle was not operative and unable to be repaired due to not being provided with the registration on the vehicleI received a text message back from [redacted] Manager/Owner of Cost U less cars stating "no u can not", and then stated that he "just read the Revdex.com complaint"A representative from cost u less by the name of [redacted] stated through text message that " I'm sure we can help out with a few of these issues" when I informed [redacted] of the financial inconvenience [redacted] stated that he did not agree to compensate for anything but the DMV registration which makes no sense because that is apart of the responsibility of the dealer when purchasing a vehicleTo sum it all up I am being told that because I exercised my consumer right and filed a complaint with the Revdex.com, Cost U less refused to compensate in any way [redacted] also would not over night that registration as I asked in the text messageHe will only send it regular mailSo as of 6/17/I still do not have the physical copy of the registrationThe vehicle was purchased on 2/6/which in total days from the purchase of the carI would like to be compensated for my rental cars fees, the charges that I inquired for having to two the vehicle to that shop and back home because I was unable to get the repair done due to not having the registration, I would to be compensated my down payment at least which I 5,being that Cost U less sold the vehicle knowing that they did not have proper ownership of the car as of 6/11/the vehicle still had a lien from another dealer
Here at cost u less cars we are not a repair facilityMrs[redacted] bought the vehicle and did not purschase a extended warrantyShe even claims that she knew she was responsible for the vehicle but choose not to make the car paymentIt is not our responsibility that her car got repo from the bank that was financing her
When we originally sold Mrs [redacted] a vehicle it was a BMW However; several days later Mrs [redacted] had problems with the starter so she contacted us, Cost U Less CarsWe told Mrs [redacted] not to worry but to come in so we could help her outAfter fixing the vehicle Mrs [redacted] asked if we could just change vehicles since she was uncomfortable with the maintenance on the BMWOn June 17, [redacted] came in to exchange the original vehicle for a more reliable vehicle which was the Toyota Camry (vin [redacted] )The Toyota Camry had roughly 133,milesMrs [redacted] choose this vehicle because she trusted Japanese cars and stated she had friends that knew how to work on these vehiclesWe try our best to help every customer including Mrs.***For example when we originally sold her the BMW we fixed it free of chargeNot because we had to but because we felt that it was the right thing to doHowever, every customer drives and maintains their cars differentlyWe cannot know if she did her maintenance and/or oil changes as recommended by every auto manufacturerHow would we know if she deliberately "floored" the car or used the paddle shifter when not suppose toNor do we have the knowledge as to why her transmission went out months - year later [redacted] purchased a USED CARUsed cars are made of old parts and pieces discarded by the original owner in the form of a previously owned autoWe do not know the prior history of this vehicleThis vehicle did not immediately break downIf it had, she would have appealed to us to make it right as we did with the BMWUltimately it is the customers responsibility to maintain her vehicle, do future maintenance after the date of purchase and pay all necessary and/or unforseen costs