Cost - U - Less Furniture

Initial Business Response / [redacted] (1000, 10, 2016/05/11) */ Hello [redacted] my name is [redacted] from Cost U less FurnitureAnswering the complaint from [redacted] ***We recently recieved the complaint by mailWe immediately called Ms[redacted] to try and resolve this situation I told her that we did have her chair and was trying to contact her so that we could deliver it to herWe also discussed her coffee table with her and how she thought there was some damage to itThis was the first I heard about it and asked her to take a picture of the damage and come into the store to look at her chair and also to see what we could do about her coffee tablesShe told me that she would come in to the store within daysI still have not seen her I am willing to do anything to resolve this issue for Ms [redacted] and we are just waiting to hear from her so that we can take care of the chair and the coffee tables if need bePlease advise Ms [redacted] to contact or come into the business so we can resolve this quicklyThank you Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This store called a week ago to inform me they did not know I had not received my chairI spoke to the store manager who actually delivered my furniture and knew that it was damagedI work 8-most nights and last week was on vacation and could not make time to come into the storeCurrently I am still looking to get information on how I can get refunded for my coffee table set and dinning set

Initial Business Response / [redacted] (1000, 8, 2015/05/12) */ We have spoke to the customer....we have already ordered the new sleeper for her and assured that we will have it within weeks....which should resolve this issue to the customers satisfaction Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Manager for Cost U Less furniture on 4/texted by mobile stipulating that replacement had been ordered but in same conversation contradicted original statementManager also texted that he needed the serial number prior to placing the replacement orderYet, there weren't any marking or stickers with requested information, only product care infoOn 5/and 5/15/I received text arguing that he was unable to order replacement without serial and receiving the defective sofa sleeperI responded that I was not willing to turn over the product without same day replacement due to the month wait time to receive item after paid for in full, walking away without anything to show for my moneyReceived phone call from manager on 5/to continue argument, manager stipulated that I was being difficult, not willing to complyI reiterated that I will not give defective item back and be subjected to financial loss as wellManager stated that I should be going after Ashley furniture, not the independent retailerI replied, I will be taking matter to court due to lack of follow through on their partManager stipulated that I can call this "bad luck." As I stated earlier in the complaint, I have exhausted all avenues to persue through Ashley furniture, referring me back to furniture store for replacement stepsI've already paid for technician to assess condition of sofa bed

Initial Business Response /* (1000, 8, 2015/06/12) */
First of all I would start with saying that we have already reached a resolution to this complaintWe tried to resolve this from the beginning by offering the customer a different bed which ended up being what the customer wanted all along
But just to clarify....no one told the customer to sleep on the floor....that is absolutely ridiculousWe offered the customer a bed that we could loan her until her original bed showed up within daysAll this as a courtesy to the customerAnyways I know that we went above and beyond for this customer by giving her a bed that cost twice as much for the same priceThe customer is satisfied as of this posting

Initial Business Response /* (1000, 5, 2015/07/11) */
First of all I would like to state that nothing was done wrong or underhanded to this customerHe came in the store at about am Already reeking of alcoholcame in to make a simple purchase of a rollaway bedthe one he chose originally cost
I also carry a smaller one that cost $199...$with the tax chargei gave this customer a deal of the bigger bed at the small bed price $with the taxthe customer saw every reciept, signed all paperwork for sale and signed that he recieved merchandise in good condition
hours later after he was a little sober he comes back wrongly accusing me of overcharging himWe have sold this bed at that price forthe last years nowYou cannot find this Quality of Bed for anywhere close to $Im not sure why the customer is coming up with this unbelievable story$is a very good price for a fullsize rollaway bed with a solid metal frame with the mattressHe was undercharged and still complained about thatIm sorry...at this point there is nothing I can do for this customer

Initial Business Response /* (1000, 10, 2016/05/11) */
Hello [redacted] my name is [redacted] from Cost U less Furniture. Answering the complaint from [redacted]. We recently recieved the complaint by mail. We immediately called Ms.[redacted] to try and resolve this situation.
I told her that...

we did have her chair and was trying to contact her so that we could deliver it to her. We also discussed her coffee table with her and how she thought there was some damage to it. This was the first I heard about it and asked her to take a picture of the damage and come into the store to look at her chair and also to see what we could do about her coffee tables. She told me that she would come in to the store within 2 days. I still have not seen her.
I am willing to do anything to resolve this issue for Ms. [redacted] and we are just waiting to hear from her so that we can take care of the chair and the coffee tables if need be. Please advise Ms. [redacted] to contact or come into the business so we can resolve this quickly. Thank you.
Initial Consumer Rebuttal /* (3000, 12, 2016/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This store called a week ago to inform me they did not know I had not received my chair. I spoke to the store manager who actually delivered my furniture and knew that it was damaged. I work 8-8 most nights and last week was on vacation and could not make time to come into the store. Currently I am still looking to get information on how I can get refunded for my coffee table set and dinning set.

Initial Business Response /* (1000, 8, 2015/05/12) */
We have spoke to the customer....we have already ordered the new sleeper for her and assured that we will have it within 2 weeks....which should resolve this issue to the customers satisfaction.
Initial Consumer Rebuttal /* (3000, 10,...

2015/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Manager for Cost U Less furniture on 4/24 texted by mobile stipulating that replacement had been ordered but in same conversation contradicted original statement. Manager also texted that he needed the serial number prior to placing the replacement order. Yet, there weren't any marking or stickers with requested information, only product care info. On 5/14 and 5/15/15 I received text arguing that he was unable to order replacement without serial and receiving the defective sofa sleeper. I responded that I was not willing to turn over the product without same day replacement due to the 3 month wait time to receive item after paid for in full, walking away without anything to show for my money. Received phone call from manager on 5/15 to continue argument, manager stipulated that I was being difficult, not willing to comply. I reiterated that I will not give defective item back and be subjected to financial loss as well. Manager stated that I should be going after Ashley furniture, not the independent retailer. I replied, I will be taking matter to court due to lack of follow through on their part. Manager stipulated that I can call this "bad luck." As I stated earlier in the complaint, I have exhausted all avenues to persue through Ashley furniture, referring me back to furniture store for replacement steps. I've already paid for technician to assess condition of sofa bed.