Cost U Less Insurance

Dear Ms [redacted] , Response to the customer's complaint is as follows: This policy was purchased online and electronically signed by customer with the information that was provided_ The policy information in regards to the vehicle is based on the Vehicle Identification Number (VIN) obtained from the customerIf there is a discrepancy we will be more than willing to assist her with any corrections neededIn addition we do not show that the customer was signed up for automatic payments (EFT) however this can be added to her policy with the correct documentation being receivedWe contacted the customer to resolve this matter and make any needed adjustments but the customer was unwilling to discuss this matter more in detailWe apologize to the customer for any inconvenience this has caused and we ask that the customer contact our Customer Service Deptat 1-800-300-in order to come to a satisfactory resolutionSincerely,Cheryl [redacted] Compliance Director

My insured auto info is incorrect and the agent refuses to fix itMy car has anti lock breaks and an alarm and I purchased the auto in The insurance agent had refused to enter the correct information into my paperworkThey said that they would only enter it next year upon renewalI let them know before I ever signed anything! I was told upon purchasing the auto insurance that I can save money by setting up auto paymentI told them to go ahead to set me upI paid to begin my auto insurance and next month I was sent the cancellation notice for non paymentI called them and found out that the auto pay was not set up and I did not receive the discounts because they were never entered by the insurance agent into my policyI was charged $for a penalty for not paying on time

Dear Ms. [redacted], Response to the customer's complaint is as follows: This policy was purchased online and electronically signed by customer with the information that was provided_ The policy information in regards to the vehicle is based on the Vehicle Identification Number (VIN) obtained...

from the customer. If there is a discrepancy we will be more than willing to assist her with any corrections needed. In addition we do not show that the customer was signed up for automatic payments (EFT) however this can be added to her policy with the correct documentation being received. We contacted the customer to resolve this matter and make any needed adjustments but the customer was unwilling to discuss this matter more in detail. We apologize to the customer for any inconvenience this has caused and we ask that the customer contact our Customer Service Dept. at 1-800-300-0227 in order to come to a satisfactory resolution. Sincerely,Cheryl [redacted] Compliance Director

Review: they don't givme the rigth information & services that results of no cover insurance about my total losse carDesired Settlement: I nedd some who help me to all this situation