On 7/3/I called and spoke with Mr [redacted] regarding the charge for rent through 8/2/ I apologized for any confusion and explained that per his TAA Lease Agreement a day written notice is required prior to moving out of the apartment As a courtesy, [redacted] had reached out to Mr [redacted] via email on 5/29/as we had still not heard if he was planning on renewing or not On 6/3/Mr [redacted] responded that he was not renewing and submitting his day notice We then entered in his intent to vacate and his day notice period began as of his notification on 6/3/ Due to Fair Housing Guidelines and being consistent with the required day notice time frame I informed Mr [redacted] that I was not able to refund the amount that he is requesting I did make an adjustment in his account to reflect that Mr [redacted] is only responsible for day in August based on the fact that he gave his notice with days remaining (counting the 3rd) in June and since the month of July has days the day notice period will end on 8/1/ Mr [redacted] was not happy with this explanation and indicated that he will be seeking further assistance elsewhere I have attached a copy of Mr***'s TAA Lease Contract, Renewal Invitation sent in April, email sent on 5/29/by [redacted] and his response followed by Costa Bella's Notice of Intent to Vacate Acknowledgement for your review The Renewal Invitation Letter and Notice of Intent to Vacate Acknowledgement were both delivered to Mr***' door by a member of the Costa Bella team, however Mr [redacted] did indicate that he never received either of them If you have any additional questions, please feel free to contact me at ###-###-#### however I will be out of the office 7/4-7/ Sincerely, [redacted] Business Manager Costa Bella Apartments
I acknowledge Mr***' "rejection of explanation" and sincerely apologize for the frustration that he has encountered surrounding the day notice to vacate I attached a copy of Notice Acknowledgement in my original response to the Revdex.com on 7/3/however I will forward it directly to Mr [redacted] in case he was unable to view it with my response Sincerely, [redacted] Business Manager Costa Bella Apartments
Complaint: ***
I am rejecting this response because Costa Bella is neglecting to relay the truth about much of the discussion and communication attempts that have been made over the course of these past few months All work orders declare that the same problem is recurring, thus it is not being completed in a "reasonable amount of time" according to *** While someone has come to fix the problem, it remains Therefore it has not been actually fixed There have been several attempts to contact and discuss with someone qualified to give appropriate answers Two members of the office staff have personally given me the name of the business manager to contact because they cannot, or are unwilling, to help me They have even told me that they would discuss it with her and it seems as though it was never carried out We have asked for responses and the manager has not given them -other than saying they will come at a later time We have email documentation with time/date stamps to attest to the fact that we have emailed before "4:this morning" The floors have not been power washed, as I have been here every day and I have photographs that prove that it has not happened I have been told several times to put in new service requests by a specific staff member and the service requests seem to disappear from the records after a certain time elapsesIt is beyond frustrating when I call not minutes after a maintenance person leaves to have them come back because the problem started again, only to have the office staff member not carry out the task of simply calling and asking them to come back I don't believe these are the staff members that are qualified to help me in my situation
It is wrong that our names were displayed in a confidential complaint Costa Bella is not respecting our right to privacy and our right to share truthful information about our experienceMy request was simply for the problems to be taken care of I am not implying anything other than it is unacceptable and that we have been extremely patient when chasing down a resolutionPlease, treat us with respect and help resolve these problems in a timely and honest way
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have yet to receive a notice to vacate I did speak with management Thursday and essentially I am being charged for things I had never been notified of I will accept partial responsibility for the day notice, however, to my knowledge my lease end date hadn't changed from July 25th I was and still have never been notified of the additional days and haven't received a notice to vacate I understand now this is simply a matter of my word against theirs so will drop this complaint I also understand nothing can be done about this for the before mentioned reasons However, I will say that as a responsible dependable young adult that I have been stolen from by Costa Bella and their management structure is extremely disorganized and lack proper communication with their residents I expect no changes to be made and no money returned, but, they need to be punished somehow for their actions, or lack there of, and hopefully that is by a complaint through the Revdex.com.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
On 7/3/14 I called and spoke with Mr. [redacted] regarding the charge for rent through 8/2/14. I apologized for any confusion and explained that per his TAA Lease Agreement a 60 day written notice is required prior to moving out of the apartment. As a courtesy, [redacted] had reached out to...
Mr. [redacted] via email on 5/29/14 as we had still not heard if he was planning on renewing or not. On 6/3/14 Mr. [redacted] responded that he was not renewing and submitting his 60 day notice. We then entered in his intent to vacate and his 60 day notice period began as of his notification on 6/3/14.
Due to Fair Housing Guidelines and being consistent with the required 60 day notice time frame I informed Mr. [redacted] that I was not able to refund the amount that he is requesting. I did make an adjustment in his account to reflect that Mr. [redacted] is only responsible for 1 day in August based on the fact that he gave his notice with 28 days remaining (counting the 3rd) in June and since the month of July has 31 days the 60 day notice period will end on 8/1/14.
Mr. [redacted] was not happy with this explanation and indicated that he will be seeking further assistance elsewhere. I have attached a copy of Mr. [redacted]'s TAA Lease Contract, Renewal Invitation sent in April, email sent on 5/29/14 by [redacted] and his response followed by Costa Bella's Notice of Intent to Vacate Acknowledgement for your review. The Renewal Invitation Letter and Notice of Intent to Vacate Acknowledgement were both delivered to Mr. [redacted]' door by a member of the Costa Bella team, however Mr. [redacted] did indicate that he never received either of them.
If you have any additional questions, please feel free to contact me at ###-###-#### however I will be out of the office 7/4-7/14.
Sincerely,
[redacted]
Business Manager
Costa Bella Apartments
Complaint: [redacted]
I am rejecting this response because:Apartment staff notified me that they contacted my neighbors after my first complaint -- and I notified them that the situation became worse; staff said they could do nothing about that. On subsequent complaints, I wanted to speak to someone who could do something about it instead of it becoming even worse still, so I contacted the corporate headquarters. At no time did I ask or inform anyone on Costa Bella’s staff that I would contact the headquarters office. My point was that if Costa Bella’s staff could do nothing about the situation becoming worse, then I needed to talk to someone who could fix this issue. Barking was one of the issues – there were many others as well; and apartment staff did nothing to stop the issues. Even after I provided a video of the barking, apartment staff did nothing to stop it. Costa Bella’s offer to move me into another apartment meant that I would have to pay movers, disconnect/reconnect fees, and other related moving fees that I had paid-out only weeks before; to the sum of $2,780. I told staff that I could not afford to pay-out another $3K in expenses just a few weeks after previously doing so. Upper management never returned my calls. Nothing on my home digital answering machine, caller-ID, or voicemail history indicates a call from upper management. My phone bill shows incoming and outgoing calls and I’ve never received one from upper management. As I stated in my initial complaint; my upstairs neighbors were spraying chemicals, deliberately making loud noises, eavesdropping on my conversations and either relaying my conversations to apartment staff or staff themselves were engaged in eavesdropping. So as a matter of protecting my own personalsafety, security, and privacy, I moved. My move was a direct reaction to the apartment manager repeating a personal phone conversation that I had with my friend while in the privacy of my home. They breached the apartment contract and violated my rights. I owe Costa Bella nothing and they owe me for the horrible treatment I was given as a tenant on their property as well as my expenses related to moving there and leaving. Apparently this situation demands a magistrate to decide the outcome and I’m trying my hardest to get us there as soon as possible.
Regards,
[redacted]
I acknowledge Mr. [redacted]' "rejection of explanation" and sincerely apologize for the frustration that he has encountered surrounding the 60 day notice to vacate.
I attached a copy of Notice Acknowledgement in my original response to the Revdex.com on 7/3/14 however I will forward it directly to Mr. [redacted] in case he was unable to view it with my response.
Sincerely,
[redacted]
Business Manager
Costa Bella Apartments
This resident is in a contractual lease contract with our community. All of our actions are within the confines of this lease agreement. Resident submitted online work order 7/30/16 for her running toilet and maintenance replaced the fluidmaster on 8/3/16. Resident submitted...
work order on 8/30/16 and maintenance replaced the fluid master (again) and also the flapper on 9/1/16. Each time maintenance replaced these parts, they left the apartment, witnessing that the toilet was no longer running. We have another work order that was reported on 9/3/16 that the toilet began running again. Maintenance suspects that there is calcium build-up under the flapper causing small amounts of water to leak through. This is in no way a health concern, as the water is contained in the toilet and the toilet flushes. Our work orders are done on a first-come, first-serve basis, with the exception of emergencies which may include HVAC, Electrical Outages, Fire, or Flooding. The habitability of their apartment dwelling has not been compromised in any way. We have informed the resident via email that we have experienced a large volume of work-order calls due to people turning them in when they pay rent, and then the holiday weekend which was recognized by our onsite staff. In regards to their neighbor with a barking dog that allegedly urinates in the breezeway, we have had our staff recently powerwash this building, we have addressed the issues with these neighbors and issued lease violations and fines. Our next step is to give them notice to remove the animal.
Our office is staffed sufficiently to address the concerns of this resident via phone, email, or in person. While residents sometimes want to go straight to the manager, sometimes this is not possible due to prior executive commitments, especially when a resident is demanding a same-day meeting with no prior notice. There is, however, an Assistant Manager and two Leasing Consultants that have been trained sufficiently to handle these issues in my absence.
Costa Bella is in no way defaulting our obligations of the lease contract. As I type this, there are 38 work orders ahead of theirs that we are addressing as quickly as possible. We want all of our residents to be happy and satisfied, and thus, we must abide by our first-come, first-serve practices to ensure fairness for all residents (with the exception of emergencies, as previously discussed).
When Ms. [redacted] and Mr. [redacted]r emailed me this morning at 4:24am, I responded once I got to my office computer at 9:14am, explaining our backlog of service requests and informing them that I would have a better idea later on in the day as to when we could address their work order.
On 7/3/I called and spoke with Mr [redacted] regarding the charge for rent through 8/2/ I apologized for any confusion and explained that per his TAA Lease Agreement a day written notice is required prior to moving out of the apartment As a courtesy, [redacted] had reached out to Mr [redacted] via email on 5/29/as we had still not heard if he was planning on renewing or not On 6/3/Mr [redacted] responded that he was not renewing and submitting his day notice We then entered in his intent to vacate and his day notice period began as of his notification on 6/3/ Due to Fair Housing Guidelines and being consistent with the required day notice time frame I informed Mr [redacted] that I was not able to refund the amount that he is requesting I did make an adjustment in his account to reflect that Mr [redacted] is only responsible for day in August based on the fact that he gave his notice with days remaining (counting the 3rd) in June and since the month of July has days the day notice period will end on 8/1/ Mr [redacted] was not happy with this explanation and indicated that he will be seeking further assistance elsewhere I have attached a copy of Mr***'s TAA Lease Contract, Renewal Invitation sent in April, email sent on 5/29/by [redacted] and his response followed by Costa Bella's Notice of Intent to Vacate Acknowledgement for your review The Renewal Invitation Letter and Notice of Intent to Vacate Acknowledgement were both delivered to Mr***' door by a member of the Costa Bella team, however Mr [redacted] did indicate that he never received either of them If you have any additional questions, please feel free to contact me at ###-###-#### however I will be out of the office 7/4-7/ Sincerely, [redacted] Business Manager Costa Bella Apartments
I acknowledge Mr***' "rejection of explanation" and sincerely apologize for the frustration that he has encountered surrounding the day notice to vacate I attached a copy of Notice Acknowledgement in my original response to the Revdex.com on 7/3/however I will forward it directly to Mr [redacted] in case he was unable to view it with my response Sincerely, [redacted] Business Manager Costa Bella Apartments
Complaint: ***
I am rejecting this response because Costa Bella is neglecting to relay the truth about much of the discussion and communication attempts that have been made over the course of these past few months All work orders declare that the same problem is recurring, thus it is not being completed in a "reasonable amount of time" according to *** While someone has come to fix the problem, it remains Therefore it has not been actually fixed There have been several attempts to contact and discuss with someone qualified to give appropriate answers Two members of the office staff have personally given me the name of the business manager to contact because they cannot, or are unwilling, to help me They have even told me that they would discuss it with her and it seems as though it was never carried out We have asked for responses and the manager has not given them -other than saying they will come at a later time We have email documentation with time/date stamps to attest to the fact that we have emailed before "4:this morning" The floors have not been power washed, as I have been here every day and I have photographs that prove that it has not happened I have been told several times to put in new service requests by a specific staff member and the service requests seem to disappear from the records after a certain time elapsesIt is beyond frustrating when I call not minutes after a maintenance person leaves to have them come back because the problem started again, only to have the office staff member not carry out the task of simply calling and asking them to come back I don't believe these are the staff members that are qualified to help me in my situation
It is wrong that our names were displayed in a confidential complaint Costa Bella is not respecting our right to privacy and our right to share truthful information about our experienceMy request was simply for the problems to be taken care of I am not implying anything other than it is unacceptable and that we have been extremely patient when chasing down a resolutionPlease, treat us with respect and help resolve these problems in a timely and honest way
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have yet to receive a notice to vacate I did speak with management Thursday and essentially I am being charged for things I had never been notified of I will accept partial responsibility for the day notice, however, to my knowledge my lease end date hadn't changed from July 25th I was and still have never been notified of the additional days and haven't received a notice to vacate I understand now this is simply a matter of my word against theirs so will drop this complaint I also understand nothing can be done about this for the before mentioned reasons However, I will say that as a responsible dependable young adult that I have been stolen from by Costa Bella and their management structure is extremely disorganized and lack proper communication with their residents I expect no changes to be made and no money returned, but, they need to be punished somehow for their actions, or lack there of, and hopefully that is by a complaint through the Revdex.com.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I stand by my response as previously stated
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
On 7/3/14 I called and spoke with Mr. [redacted] regarding the charge for rent through 8/2/14. I apologized for any confusion and explained that per his TAA Lease Agreement a 60 day written notice is required prior to moving out of the apartment. As a courtesy, [redacted] had reached out to...
Mr. [redacted] via email on 5/29/14 as we had still not heard if he was planning on renewing or not. On 6/3/14 Mr. [redacted] responded that he was not renewing and submitting his 60 day notice. We then entered in his intent to vacate and his 60 day notice period began as of his notification on 6/3/14.
Due to Fair Housing Guidelines and being consistent with the required 60 day notice time frame I informed Mr. [redacted] that I was not able to refund the amount that he is requesting. I did make an adjustment in his account to reflect that Mr. [redacted] is only responsible for 1 day in August based on the fact that he gave his notice with 28 days remaining (counting the 3rd) in June and since the month of July has 31 days the 60 day notice period will end on 8/1/14.
Mr. [redacted] was not happy with this explanation and indicated that he will be seeking further assistance elsewhere. I have attached a copy of Mr. [redacted]'s TAA Lease Contract, Renewal Invitation sent in April, email sent on 5/29/14 by [redacted] and his response followed by Costa Bella's Notice of Intent to Vacate Acknowledgement for your review. The Renewal Invitation Letter and Notice of Intent to Vacate Acknowledgement were both delivered to Mr. [redacted]' door by a member of the Costa Bella team, however Mr. [redacted] did indicate that he never received either of them.
If you have any additional questions, please feel free to contact me at ###-###-#### however I will be out of the office 7/4-7/14.
Sincerely,
[redacted]
Business Manager
Costa Bella Apartments
It is unfortunate that you are not accepting of our response but we stand by our decision as previously stated.
Complaint: [redacted]
I am rejecting this response because:Apartment staff notified me that they contacted my neighbors after my first complaint -- and I notified them that the situation became worse; staff said they could do nothing about that. On subsequent complaints, I wanted to speak to someone who could do something about it instead of it becoming even worse still, so I contacted the corporate headquarters. At no time did I ask or inform anyone on Costa Bella’s staff that I would contact the headquarters office. My point was that if Costa Bella’s staff could do nothing about the situation becoming worse, then I needed to talk to someone who could fix this issue. Barking was one of the issues – there were many others as well; and apartment staff did nothing to stop the issues. Even after I provided a video of the barking, apartment staff did nothing to stop it. Costa Bella’s offer to move me into another apartment meant that I would have to pay movers, disconnect/reconnect fees, and other related moving fees that I had paid-out only weeks before; to the sum of $2,780. I told staff that I could not afford to pay-out another $3K in expenses just a few weeks after previously doing so. Upper management never returned my calls. Nothing on my home digital answering machine, caller-ID, or voicemail history indicates a call from upper management. My phone bill shows incoming and outgoing calls and I’ve never received one from upper management. As I stated in my initial complaint; my upstairs neighbors were spraying chemicals, deliberately making loud noises, eavesdropping on my conversations and either relaying my conversations to apartment staff or staff themselves were engaged in eavesdropping. So as a matter of protecting my own personalsafety, security, and privacy, I moved. My move was a direct reaction to the apartment manager repeating a personal phone conversation that I had with my friend while in the privacy of my home. They breached the apartment contract and violated my rights. I owe Costa Bella nothing and they owe me for the horrible treatment I was given as a tenant on their property as well as my expenses related to moving there and leaving. Apparently this situation demands a magistrate to decide the outcome and I’m trying my hardest to get us there as soon as possible.
Regards,
[redacted]
I acknowledge Mr. [redacted]' "rejection of explanation" and sincerely apologize for the frustration that he has encountered surrounding the 60 day notice to vacate.
I attached a copy of Notice Acknowledgement in my original response to the Revdex.com on 7/3/14 however I will forward it directly to Mr. [redacted] in case he was unable to view it with my response.
Sincerely,
[redacted]
Business Manager
Costa Bella Apartments
This resident is in a contractual lease contract with our community. All of our actions are within the confines of this lease agreement. Resident submitted online work order 7/30/16 for her running toilet and maintenance replaced the fluidmaster on 8/3/16. Resident submitted...
work order on 8/30/16 and maintenance replaced the fluid master (again) and also the flapper on 9/1/16. Each time maintenance replaced these parts, they left the apartment, witnessing that the toilet was no longer running. We have another work order that was reported on 9/3/16 that the toilet began running again. Maintenance suspects that there is calcium build-up under the flapper causing small amounts of water to leak through. This is in no way a health concern, as the water is contained in the toilet and the toilet flushes. Our work orders are done on a first-come, first-serve basis, with the exception of emergencies which may include HVAC, Electrical Outages, Fire, or Flooding. The habitability of their apartment dwelling has not been compromised in any way. We have informed the resident via email that we have experienced a large volume of work-order calls due to people turning them in when they pay rent, and then the holiday weekend which was recognized by our onsite staff. In regards to their neighbor with a barking dog that allegedly urinates in the breezeway, we have had our staff recently powerwash this building, we have addressed the issues with these neighbors and issued lease violations and fines. Our next step is to give them notice to remove the animal.
Our office is staffed sufficiently to address the concerns of this resident via phone, email, or in person. While residents sometimes want to go straight to the manager, sometimes this is not possible due to prior executive commitments, especially when a resident is demanding a same-day meeting with no prior notice. There is, however, an Assistant Manager and two Leasing Consultants that have been trained sufficiently to handle these issues in my absence.
Costa Bella is in no way defaulting our obligations of the lease contract. As I type this, there are 38 work orders ahead of theirs that we are addressing as quickly as possible. We want all of our residents to be happy and satisfied, and thus, we must abide by our first-come, first-serve practices to ensure fairness for all residents (with the exception of emergencies, as previously discussed).
When Ms. [redacted] and Mr. [redacted]r emailed me this morning at 4:24am, I responded once I got to my office computer at 9:14am, explaining our backlog of service requests and informing them that I would have a better idea later on in the day as to when we could address their work order.