Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am grateful that Andrew *** has taken the time to review this complaint - this is more than I ever got out of any of the staff at *** ** I dealt with while I was actually living thereIn particular, the letting agent and my main point of contact, seemed to wilfully misunderstand the content of E-mails sent, failing to address the substance, and replying on one occasion with a single word responseIn all honesty, I do not know exactly what a "Community Director" isI assume it's a euphemism for "property manager." Since the property manager declines to use my proper title, I'm happy to extend him the same courtesy.In particular, I'm grateful that he takes the time to address the material difference in my styling the development "some three dozen properties" and the actual figure of "29." This is a crucially important distinction and needed to be made.The property manager's paper trail ("like for like" in his E-mail correspondence of December 15, incidentally, substantially after I submitted my complaint seems suspiciously placed; an after-the-fact attempt to rebut a linguistic term in my complaint?), does not address a principal substantive matter of my complaint, essentially of being poorly treated in this matterFrom a simple accident, which I reported in good faith, a four-month process began with, apparently no pleasant resolution on either partFor myself, the extremely high rent for this unit in a very cheap area of town, implies a level of customer service simply not evident from my dealings either with the property manager or the letting agentAs to "like-for-like" itself, having spent some time recently dealing with the *** *** doors the property manager so dislikes, I can attest that $buys an (unfinished, of course) item of substantially heavier construction than that being replacedIn all honesty, my law degree is from England so I am unsure (and, at this point, see little point researching) as to the scope of a landlord's duty to act in a tenant's interest beyond reasonablenessThis is why I submitted a complaint to the Revdex.com rather than pursuing a remedy through the court systemThe fact remains that the property manager's initial action was to solicit a quote from the single most expensive supplier in Rochester, a fact that the realtor through whom I just bought a house finds incredible for an apartment bathroom door (this should suggest objective unreasonableness)A door like this is a stock item - of course it needs to be finished and hung! That's not unusualAs to extra costs to Costanza's own staff for installing the door, what, exactly, is the building super paid to do anyway? This is not a difficult job as I can attest from having fitted one myself yesterday in my houseThe crux of this seems to be acting overwhelmingly to ensure the best outcome to the landlord with no consideration for charging the highest price directly to the tenant.The property manager asserts that they were forced to go with [or pass onto me] the more expensive option following a threat of legal actionI can only assume this is because he or the letting agent realized they were in the wrong; New York common law typically defines a "reasonable" amount of time to return a security deposit following vacation of the property as not more than daysIf there were a compelling reason to continue to withold, he ought to know that this would affect the reasonableness allowing a particular window. The crux of the property manager's argument, seeking to cut to the chase, is a "but for" argument; but for my [accidental] damage of the door [the fact that it was eight years old and already showed minor damage [[see attached]] notwithstanding] they would not have replaced itI propose a similar invocation of Occam's Razor: how could the replacement, for accidental damage, of such a simple item of a standard-size apartment door, even allowing for standard practices of staining and machining divots for hinges, possibly have stretched to four months (and now more, supposedly because of me), at a cost of some $650, particularly given a staff to deal specifically with matters like this? Frankly, the high cost of living in this large studio unit implied a kinder quality of customer service.With best wishes,*** ***[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
We are in receipt of the above referenced complaint placed by [redacted]. Below is a Summary, Proposed Settlement, and a Statement followed by Exhibits. Summary The Landlord derived no benefit from holding Mr. [redacted]'s deposit (at his request) to seek a cheaper quote for replacing the...
door he damaged. Our two quotes (one by his approved vendor) show that the door costs at least $444.91, to say nothing of installation costs. He was charged $645.84 for the replacement of the door because he demanded refund of his deposit before a cheaper quote was obtained. He was never charged for installation. If Mr. [redacted]had waited for the vendor's comparable quote he requested, we could have reduced the door charges by $200.93. However, we have at this point committed to the cost of $645.84.Proposed Settlement• No billing adjustment.• No billing for installation when door is replaced (at least $100).• No refund of difference between original quote and new ($200.93).• Evidence of solicitation of second quote is provided in Statement and Exhibit I.• Assurance that the proposed work is to "replace like with like" is provided in Exhibits D,I, and M.Statement[redacted] rented loft [redacted], at [redacted] in Rochester, New York. His lease dates were from 9/15/2015 to 10/15/2016.We accepted Mr. [redacted]'s report of his damaged bathroom door on the morning of August 2, 2016 (A,N). The same day, our Facilities Manager, Wayne [redacted], inspected the damage. I requested a quote from [redacted], a reputable door and window manufacturer in Rochester (B). There were some delays obtaining the quote, which was received 9/23/2016 with a promised lead time of 4-5 weeks (C)(D). The quoted cost was $645.84 ($598 plus tax). The same day, I emailed the quote to Mr. [redacted], explaining the cost and the timeline of installation (E). In my email, I stated it would be 8 weeks to receive the door, to allow for any further delay from the manufacturer. Mr. [redacted] notes in his complaint that the quote does not include finishing, but it in fact does include "with dark brown finish machined for hinges and lockset." Additional cost would be for our staff to install the finished door, as mentioned in my email to Mr. [redacted] of 9/23 (E). [redacted] does not install their commercial doors(F).Mr. [redacted] argues that his door was not custom, arguing that "there are some three dozen units and all are furnished with the same fixtures." This is incorrect. There are only 29 lofts at [redacted]. The second floor units are finished differently than the first floor units: different color paint, different floors (concrete vs. laminate), different doors (solid blonde upstairs, dark hollow downstairs), different kitchen fixtures, different cabinets and counter tops ([redacted] and butcher-block upstairs, custom cherry and Formica downstairs), etc. If he is assuming that we would stock replacement doors because we have so many units with the same doors, he is incorrect on two points. We do not have 36 apartments with this same door and we do not stock these doors. If he is assuming the apartments were built so recent! y that we should have materials or records on hand, he is mistaken on this point as well. The first floor lofts were converted in 2008. We contacted a reputable door manufacturer to match an existing door. This is not unreasonable.Mr. [redacted] argues that the [redacted] door he found (G) is comparable to his broken door. This is incorrect. The [redacted] door is not finished, delivered ($55 extra), nor cut to match existing hinges. It is unknown whether the bore for the lockset would match our dimensions. All of these are included in [redacted]'s quote. That is to say nothing ofthe quality of the [redacted] door, which is construction I basic grade. Our doors are custom finished.Mr. [redacted] and I had a phone conversation after he received the 9/23 email. He said the price was way too high. I agreed to get a comparative quote before ordering the door. I cancelled the order with [redacted] and contacted Morse Sash and Door for a second quote. Mr. [redacted] approved of Morse Sash and Door as a comparable provider (H). I requested the quote October 6 (H). Again, there were delays getting Morse to come out to quote the new door. The Morse quote was received 11/22/2016 (I). The Morse quote was $444.91($411.95 plus tax).Meanwhile, Mr. [redacted] moved out 10/15/2016. We held his security deposit to wait for the comparative quote in the event we could charge him less for the door, a fact he agrees to. Mr.[redacted] threatened legal action to recover his deposit, etc. (J). The door was actually ordered through [redacted] at a cost of $645.84 on 11/15/2016, following Mr.[redacted]'s pressure to close the account and send him his deposit. For this reason, we closed his account on 11/22/2016 with the original door quote still posted to his ledger (K), and issued his refund check, received by him December 5. We never charged Mr. [redacted] for installation, which could be about $100 or more for our staff's time to hang the new door.Mr. [redacted] insinuates that the delays to obtain quotes for this door are the Landlord's negligence. My incomplete call logs (more calls were made than noted here) showing follow-upcalls or emails to both [redacted] and Morse Sash and Door are attached (L).The fact that the damaged door was not in new condition does not entitle Mr. [redacted] to a depreciated cost for replacement. A used or stock door is not available. We would not have replaced the door but for the irreparable damage Mr. [redacted] caused.Mr. [redacted] has requested confirmation that the doors quoted are "like for like." Exhibit M shows photos of the damaged door, which show the manufacturer and codes for finish, etc. as quoted by [redacted]: Mohawk, Select White Birch Dark Brown. In addition, Morse Sash and Door replied in writing that the new door would match. Their quote also provided a Mohawk door. The door has not yet been received as of this date, December 15. The manufacturer's estimated delivery date is 1/13/2017.We appreciate your consideration of our response. Please let me know if you have any questions, or need additional information. I can be reached at 585-232-3600 x 106 or by email at [redacted].Sincere!Community Director Costanza Enterprises, Inc.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am grateful that Andrew *** has taken the time to review this complaint - this is more than I ever got out of any of the staff at *** ** I dealt with while I was actually living thereIn particular, the letting agent and my main point of contact, seemed to wilfully misunderstand the content of E-mails sent, failing to address the substance, and replying on one occasion with a single word responseIn all honesty, I do not know exactly what a "Community Director" isI assume it's a euphemism for "property manager." Since the property manager declines to use my proper title, I'm happy to extend him the same courtesy.In particular, I'm grateful that he takes the time to address the material difference in my styling the development "some three dozen properties" and the actual figure of "29." This is a crucially important distinction and needed to be made.The property manager's paper trail ("like for like" in his E-mail correspondence of December 15, incidentally, substantially after I submitted my complaint seems suspiciously placed; an after-the-fact attempt to rebut a linguistic term in my complaint?), does not address a principal substantive matter of my complaint, essentially of being poorly treated in this matterFrom a simple accident, which I reported in good faith, a four-month process began with, apparently no pleasant resolution on either partFor myself, the extremely high rent for this unit in a very cheap area of town, implies a level of customer service simply not evident from my dealings either with the property manager or the letting agentAs to "like-for-like" itself, having spent some time recently dealing with the *** *** doors the property manager so dislikes, I can attest that $buys an (unfinished, of course) item of substantially heavier construction than that being replacedIn all honesty, my law degree is from England so I am unsure (and, at this point, see little point researching) as to the scope of a landlord's duty to act in a tenant's interest beyond reasonablenessThis is why I submitted a complaint to the Revdex.com rather than pursuing a remedy through the court systemThe fact remains that the property manager's initial action was to solicit a quote from the single most expensive supplier in Rochester, a fact that the realtor through whom I just bought a house finds incredible for an apartment bathroom door (this should suggest objective unreasonableness)A door like this is a stock item - of course it needs to be finished and hung! That's not unusualAs to extra costs to Costanza's own staff for installing the door, what, exactly, is the building super paid to do anyway? This is not a difficult job as I can attest from having fitted one myself yesterday in my houseThe crux of this seems to be acting overwhelmingly to ensure the best outcome to the landlord with no consideration for charging the highest price directly to the tenant.The property manager asserts that they were forced to go with [or pass onto me] the more expensive option following a threat of legal actionI can only assume this is because he or the letting agent realized they were in the wrong; New York common law typically defines a "reasonable" amount of time to return a security deposit following vacation of the property as not more than daysIf there were a compelling reason to continue to withold, he ought to know that this would affect the reasonableness allowing a particular window. The crux of the property manager's argument, seeking to cut to the chase, is a "but for" argument; but for my [accidental] damage of the door [the fact that it was eight years old and already showed minor damage [[see attached]] notwithstanding] they would not have replaced itI propose a similar invocation of Occam's Razor: how could the replacement, for accidental damage, of such a simple item of a standard-size apartment door, even allowing for standard practices of staining and machining divots for hinges, possibly have stretched to four months (and now more, supposedly because of me), at a cost of some $650, particularly given a staff to deal specifically with matters like this? Frankly, the high cost of living in this large studio unit implied a kinder quality of customer service.With best wishes,*** ***[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
We are in receipt of the above referenced complaint placed by [redacted]. Below is a Summary, Proposed Settlement, and a Statement followed by Exhibits. Summary The Landlord derived no benefit from holding Mr. [redacted]'s deposit (at his request) to seek a cheaper quote for replacing the...
door he damaged. Our two quotes (one by his approved vendor) show that the door costs at least $444.91, to say nothing of installation costs. He was charged $645.84 for the replacement of the door because he demanded refund of his deposit before a cheaper quote was obtained. He was never charged for installation. If Mr. [redacted]had waited for the vendor's comparable quote he requested, we could have reduced the door charges by $200.93. However, we have at this point committed to the cost of $645.84.Proposed Settlement• No billing adjustment.• No billing for installation when door is replaced (at least $100).• No refund of difference between original quote and new ($200.93).• Evidence of solicitation of second quote is provided in Statement and Exhibit I.• Assurance that the proposed work is to "replace like with like" is provided in Exhibits D,I, and M.Statement[redacted] rented loft [redacted], at [redacted] in Rochester, New York. His lease dates were from 9/15/2015 to 10/15/2016.We accepted Mr. [redacted]'s report of his damaged bathroom door on the morning of August 2, 2016 (A,N). The same day, our Facilities Manager, Wayne [redacted], inspected the damage. I requested a quote from [redacted], a reputable door and window manufacturer in Rochester (B). There were some delays obtaining the quote, which was received 9/23/2016 with a promised lead time of 4-5 weeks (C)(D). The quoted cost was $645.84 ($598 plus tax). The same day, I emailed the quote to Mr. [redacted], explaining the cost and the timeline of installation (E). In my email, I stated it would be 8 weeks to receive the door, to allow for any further delay from the manufacturer. Mr. [redacted] notes in his complaint that the quote does not include finishing, but it in fact does include "with dark brown finish machined for hinges and lockset." Additional cost would be for our staff to install the finished door, as mentioned in my email to Mr. [redacted] of 9/23 (E). [redacted] does not install their commercial doors(F).Mr. [redacted] argues that his door was not custom, arguing that "there are some three dozen units and all are furnished with the same fixtures." This is incorrect. There are only 29 lofts at [redacted]. The second floor units are finished differently than the first floor units: different color paint, different floors (concrete vs. laminate), different doors (solid blonde upstairs, dark hollow downstairs), different kitchen fixtures, different cabinets and counter tops ([redacted] and butcher-block upstairs, custom cherry and Formica downstairs), etc. If he is assuming that we would stock replacement doors because we have so many units with the same doors, he is incorrect on two points. We do not have 36 apartments with this same door and we do not stock these doors. If he is assuming the apartments were built so recent! y that we should have materials or records on hand, he is mistaken on this point as well. The first floor lofts were converted in 2008. We contacted a reputable door manufacturer to match an existing door. This is not unreasonable.Mr. [redacted] argues that the [redacted] door he found (G) is comparable to his broken door. This is incorrect. The [redacted] door is not finished, delivered ($55 extra), nor cut to match existing hinges. It is unknown whether the bore for the lockset would match our dimensions. All of these are included in [redacted]'s quote. That is to say nothing ofthe quality of the [redacted] door, which is construction I basic grade. Our doors are custom finished.Mr. [redacted] and I had a phone conversation after he received the 9/23 email. He said the price was way too high. I agreed to get a comparative quote before ordering the door. I cancelled the order with [redacted] and contacted Morse Sash and Door for a second quote. Mr. [redacted] approved of Morse Sash and Door as a comparable provider (H). I requested the quote October 6 (H). Again, there were delays getting Morse to come out to quote the new door. The Morse quote was received 11/22/2016 (I). The Morse quote was $444.91($411.95 plus tax).Meanwhile, Mr. [redacted] moved out 10/15/2016. We held his security deposit to wait for the comparative quote in the event we could charge him less for the door, a fact he agrees to. Mr.[redacted] threatened legal action to recover his deposit, etc. (J). The door was actually ordered through [redacted] at a cost of $645.84 on 11/15/2016, following Mr.[redacted]'s pressure to close the account and send him his deposit. For this reason, we closed his account on 11/22/2016 with the original door quote still posted to his ledger (K), and issued his refund check, received by him December 5. We never charged Mr. [redacted] for installation, which could be about $100 or more for our staff's time to hang the new door.Mr. [redacted] insinuates that the delays to obtain quotes for this door are the Landlord's negligence. My incomplete call logs (more calls were made than noted here) showing follow-upcalls or emails to both [redacted] and Morse Sash and Door are attached (L).The fact that the damaged door was not in new condition does not entitle Mr. [redacted] to a depreciated cost for replacement. A used or stock door is not available. We would not have replaced the door but for the irreparable damage Mr. [redacted] caused.Mr. [redacted] has requested confirmation that the doors quoted are "like for like." Exhibit M shows photos of the damaged door, which show the manufacturer and codes for finish, etc. as quoted by [redacted]: Mohawk, Select White Birch Dark Brown. In addition, Morse Sash and Door replied in writing that the new door would match. Their quote also provided a Mohawk door. The door has not yet been received as of this date, December 15. The manufacturer's estimated delivery date is 1/13/2017.We appreciate your consideration of our response. Please let me know if you have any questions, or need additional information. I can be reached at 585-232-3600 x 106 or by email at [redacted].Sincere!Community Director Costanza Enterprises, Inc.