We are in receipt of the above referenced complaint placed by [redacted] Below is a Summary, Proposed Settlement, and a Statement followed by ExhibitsSummary The Landlord derived no benefit from holding Mr [redacted] 's deposit (at his request) to seek a cheaper quote for replacing the door he damagedOur two quotes (one by his approved vendor) show that the door costs at least $444.91, to say nothing of installation costsHe was charged $for the replacement of the door because he demanded refund of his deposit before a cheaper quote was obtainedHe was never charged for installationIf Mr [redacted] had waited for the vendor's comparable quote he requested, we could have reduced the door charges by $However, we have at this point committed to the cost of $645.84.Proposed Settlement• No billing adjustment.• No billing for installation when door is replaced (at least $100).• No refund of difference between original quote and new ($200.93).• Evidence of solicitation of second quote is provided in Statement and Exhibit I.• Assurance that the proposed work is to "replace like with like" is provided in Exhibits D,I, and M.Statement [redacted] rented loft [redacted] ***, at [redacted] in Rochester, New YorkHis lease dates were from 9/15/to 10/15/2016.We accepted Mr [redacted] 's report of his damaged bathroom door on the morning of August 2, (A,N)The same day, our Facilities Manager, Wayne ***, inspected the damageI requested a quote from [redacted] , a reputable door and window manufacturer in Rochester (B)There were some delays obtaining the quote, which was received 9/23/with a promised lead time of 4-weeks (C)(D)The quoted cost was $($plus tax)The same day, I emailed the quote to Mr [redacted] , explaining the cost and the timeline of installation (E)In my email, I stated it would be weeks to receive the door, to allow for any further delay from the manufacturerMr [redacted] notes in his complaint that the quote does not include finishing, but it in fact does include "with dark brown finish machined for hinges and lockset." Additional cost would be for our staff to install the finished door, as mentioned in my email to Mr [redacted] of 9/(E) [redacted] does not install their commercial doors(F).Mr [redacted] argues that his door was not custom, arguing that "there are some three dozen units and all are furnished with the same fixtures." This is incorrectThere are only lofts at [redacted] **The second floor units are finished differently than the first floor units: different color paint, different floors (concrete vslaminate), different doors (solid blonde upstairs, dark hollow downstairs), different kitchen fixtures, different cabinets and counter tops ( [redacted] and butcher-block upstairs, custom cherry and Formica downstairs), etcIf he is assuming that we would stock replacement doors because we have so many units with the same doors, he is incorrect on two pointsWe do not have apartments with this same door and we do not stock these doorsIf he is assuming the apartments were built so recent! y that we should have materials or records on hand, he is mistaken on this point as wellThe first floor lofts were converted in We contacted a reputable door manufacturer to match an existing doorThis is not unreasonable.Mr [redacted] argues that the [redacted] door he found (G) is comparable to his broken doorThis is incorrectThe [redacted] door is not finished, delivered ($extra), nor cut to match existing hingesIt is unknown whether the bore for the lockset would match our dimensionsAll of these are included in [redacted] 's quoteThat is to say nothing ofthe quality of the [redacted] door, which is construction I basic gradeOur doors are custom finished.Mr [redacted] and I had a phone conversation after he received the 9/emailHe said the price was way too highI agreed to get a comparative quote before ordering the doorI cancelled the order with [redacted] and contacted Morse Sash and Door for a second quoteMr [redacted] approved of Morse Sash and Door as a comparable provider (H)I requested the quote October (H)Again, there were delays getting Morse to come out to quote the new doorThe Morse quote was received 11/22/(I)The Morse quote was $444.91($plus tax).Meanwhile, Mr [redacted] moved out 10/15/We held his security deposit to wait for the comparative quote in the event we could charge him less for the door, a fact he agrees toMr[redacted] threatened legal action to recover his deposit, etc(J)The door was actually ordered through [redacted] at a cost of $on 11/15/2016, following Mr[redacted] 's pressure to close the account and send him his depositFor this reason, we closed his account on 11/22/with the original door quote still posted to his ledger (K), and issued his refund check, received by him December We never charged Mr [redacted] for installation, which could be about $or more for our staff's time to hang the new door.Mr [redacted] insinuates that the delays to obtain quotes for this door are the Landlord's negligenceMy incomplete call logs (more calls were made than noted here) showing follow-upcalls or emails to both [redacted] and Morse Sash and Door are attached (L).The fact that the damaged door was not in new condition does not entitle Mr [redacted] to a depreciated cost for replacementA used or stock door is not availableWe would not have replaced the door but for the irreparable damage Mr [redacted] caused.Mr [redacted] has requested confirmation that the doors quoted are "like for like." Exhibit M shows photos of the damaged door, which show the manufacturer and codes for finish, etcas quoted by [redacted] : Mohawk, Select White Birch Dark BrownIn addition, Morse Sash and Door replied in writing that the new door would matchTheir quote also provided a Mohawk doorThe door has not yet been received as of this date, December The manufacturer's estimated delivery date is 1/13/2017.We appreciate your consideration of our responsePlease let me know if you have any questions, or need additional informationI can be reached at 585-232-x or by email at [redacted] .Sincere!Community Director Costanza Enterprises, Inc
We are in receipt of the above referenced complaint placed by [redacted] Below is a Summary, Proposed Settlement, and a Statement followed by ExhibitsSummary The Landlord derived no benefit from holding Mr [redacted] 's deposit (at his request) to seek a cheaper quote for replacing the door he damagedOur two quotes (one by his approved vendor) show that the door costs at least $444.91, to say nothing of installation costsHe was charged $for the replacement of the door because he demanded refund of his deposit before a cheaper quote was obtainedHe was never charged for installationIf Mr [redacted] had waited for the vendor's comparable quote he requested, we could have reduced the door charges by $However, we have at this point committed to the cost of $645.84.Proposed Settlement• No billing adjustment.• No billing for installation when door is replaced (at least $100).• No refund of difference between original quote and new ($200.93).• Evidence of solicitation of second quote is provided in Statement and Exhibit I.• Assurance that the proposed work is to "replace like with like" is provided in Exhibits D,I, and M.Statement [redacted] rented loft [redacted] ***, at [redacted] in Rochester, New YorkHis lease dates were from 9/15/to 10/15/2016.We accepted Mr [redacted] 's report of his damaged bathroom door on the morning of August 2, (A,N)The same day, our Facilities Manager, Wayne ***, inspected the damageI requested a quote from [redacted] , a reputable door and window manufacturer in Rochester (B)There were some delays obtaining the quote, which was received 9/23/with a promised lead time of 4-weeks (C)(D)The quoted cost was $($plus tax)The same day, I emailed the quote to Mr [redacted] , explaining the cost and the timeline of installation (E)In my email, I stated it would be weeks to receive the door, to allow for any further delay from the manufacturerMr [redacted] notes in his complaint that the quote does not include finishing, but it in fact does include "with dark brown finish machined for hinges and lockset." Additional cost would be for our staff to install the finished door, as mentioned in my email to Mr [redacted] of 9/(E) [redacted] does not install their commercial doors(F).Mr [redacted] argues that his door was not custom, arguing that "there are some three dozen units and all are furnished with the same fixtures." This is incorrectThere are only lofts at [redacted] **The second floor units are finished differently than the first floor units: different color paint, different floors (concrete vslaminate), different doors (solid blonde upstairs, dark hollow downstairs), different kitchen fixtures, different cabinets and counter tops ( [redacted] and butcher-block upstairs, custom cherry and Formica downstairs), etcIf he is assuming that we would stock replacement doors because we have so many units with the same doors, he is incorrect on two pointsWe do not have apartments with this same door and we do not stock these doorsIf he is assuming the apartments were built so recent! y that we should have materials or records on hand, he is mistaken on this point as wellThe first floor lofts were converted in We contacted a reputable door manufacturer to match an existing doorThis is not unreasonable.Mr [redacted] argues that the [redacted] door he found (G) is comparable to his broken doorThis is incorrectThe [redacted] door is not finished, delivered ($extra), nor cut to match existing hingesIt is unknown whether the bore for the lockset would match our dimensionsAll of these are included in [redacted] 's quoteThat is to say nothing ofthe quality of the [redacted] door, which is construction I basic gradeOur doors are custom finished.Mr [redacted] and I had a phone conversation after he received the 9/emailHe said the price was way too highI agreed to get a comparative quote before ordering the doorI cancelled the order with [redacted] and contacted Morse Sash and Door for a second quoteMr [redacted] approved of Morse Sash and Door as a comparable provider (H)I requested the quote October (H)Again, there were delays getting Morse to come out to quote the new doorThe Morse quote was received 11/22/(I)The Morse quote was $444.91($plus tax).Meanwhile, Mr [redacted] moved out 10/15/We held his security deposit to wait for the comparative quote in the event we could charge him less for the door, a fact he agrees toMr[redacted] threatened legal action to recover his deposit, etc(J)The door was actually ordered through [redacted] at a cost of $on 11/15/2016, following Mr[redacted] 's pressure to close the account and send him his depositFor this reason, we closed his account on 11/22/with the original door quote still posted to his ledger (K), and issued his refund check, received by him December We never charged Mr [redacted] for installation, which could be about $or more for our staff's time to hang the new door.Mr [redacted] insinuates that the delays to obtain quotes for this door are the Landlord's negligenceMy incomplete call logs (more calls were made than noted here) showing follow-upcalls or emails to both [redacted] and Morse Sash and Door are attached (L).The fact that the damaged door was not in new condition does not entitle Mr [redacted] to a depreciated cost for replacementA used or stock door is not availableWe would not have replaced the door but for the irreparable damage Mr [redacted] caused.Mr [redacted] has requested confirmation that the doors quoted are "like for like." Exhibit M shows photos of the damaged door, which show the manufacturer and codes for finish, etcas quoted by [redacted] : Mohawk, Select White Birch Dark BrownIn addition, Morse Sash and Door replied in writing that the new door would matchTheir quote also provided a Mohawk doorThe door has not yet been received as of this date, December The manufacturer's estimated delivery date is 1/13/2017.We appreciate your consideration of our responsePlease let me know if you have any questions, or need additional informationI can be reached at 585-232-x or by email at [redacted] .Sincere!Community Director Costanza Enterprises, Inc