Costley & Company Rental Management, Inc.

Hello,Mr*** lease term was from September 28, to September 27, 2017. Per his lease, he was to pay $starting September 1, and then pay this through August in installments. The $that he paid September was to take care of his first and last month's
rent. When we took over management in December 2016, the past landlords had given us Mr*** prepayment of $225, which was to be applied towards the September rent, as long as Mr*** kept his monthly payments current of $450. Mr*** did not keep this prepayment currentIf you view his ledger (see attached), you will see that on April 1st he paid $225, instead of his monthly $450. He was keeping the prepayment of $all the way up until the end of April. We would have gladly given Mr*** back the $if he had kept this prepayment going, but instead Mr *** had already taken the $for himself by not keeping his account prepaid. Upon taking over the contract, we had emailed all of the tenants (see attached) notifying them that they would be receiving a credit on their account because of these last month rents. We gave tenants the option to use these prepayments, knowing that they would owe at the end of their lease, or the choice to keep their prepayment by paying the same as they had been. After the completion of Mr***'s move-out, he was refunded his full deposit of $450. Mr*** states that he was charged for the the sublease. His lease stated that he was to pay a "non-refundable administrative fee of one half (1/2) of one month's rent" for the execution of his sublease request. This non-refundable amount added up to $225, however, we only charged him $100. Thus, Mr*** not only received his full amount of deposit back of $450, but he also was given a $deduction off his sublease fee because we were trying to help him out. If you need any further information, we would gladly assist you. Thank you

Often tenants don't realize that they have an obligation to be responsible for damage they might cause to an owner's property. This particular individual was charged for sewer back up in two neighboring apartments when he used paper towels in his toilet, thereby causing his to back up as well as the...

two neighboring apartments. (See invoice #[redacted] attached as addendum #1). Proof of this was shown to him by the maintenance company we use, [redacted], when they responded to the sewer back up problem and Mr. [redacted] was quite well aware of what he did to create the sewer backup. In fact, the line had to be snaked clear to the street. While he contended his problem was created by using brown organic toilet paper, [redacted] did in fact remove brown paper towels from the sewer line and also photographed additional brown paper towels sitting next to the toilet, without any actual toilet paper visible. It is not a violation of the City of Bloomington's ordinances for us to assess a tenant damages created by that tenant. Regarding the mention of an attempted break-in (see invoice #[redacted] attached as addendum #2) where Mr. [redacted] was convinced the neighboring tenant was entering his apartment through the attic, it was proven that Mr. [redacted]' fears were groundless because there is no attic access in the neighboring apartments but only in Mr. [redacted]' apartment. Maintenance did, however, secure Mr. [redacted]' private access to the attic. We did not invoice Mr. [redacted] for this repair when rightfully, it could have been assessed to him. The Bloomington Police Department did not contact this office at any time to mention a lock change. If Mr. [redacted] had contacted our office to request a lock change, he would have been told that as a matter of policy, we will do this for him and invoice him. All keys have to be mastered in order to accomplish after hours maintenance response capability. On March 18, 2015 we had an emergency maintenance situation in the neighboring apartment due to what appeared to be a broken water line but was later discovered to be a sewer back up (referenced in paragraph 2 above).[redacted] contacted us as they were unable to enter Mr. [redacted]' apartment because he had changed the locks. A telephone call to Mr. [redacted] to resolve this went unanswered and we could not leave a message because his voicemail was not set up. An email was sent from this office (see attached addendum #3) advising him he must restore the original locks immediately as he was in violation of our lease agreement by changing the locks. Not long after that email, [redacted] contacted Cicely T[redacted] to notify her that they had spoken with Mr. [redacted]. In attempting to restore his original lock, he ended up breaking the key off. This would be the new key in the new lock he installed (not the old key and lock; otherwise, we would not have charged him for this type of repair). [redacted] loaned him the tool so he could attempt to remove the key but he was unsuccessful. The invoice for the lock change (#[redacted] addendum #4) is attached for reference.Our position is that the invoices to Mr. [redacted] stand and remain due. The disputed amount will not be forgiven and is considered to be due and payable immediately.           [redacted] Costley, Property Manager