Often tenants don't realize that they have an obligation to be responsible for damage they might cause to an owner's propertyThis particular individual was charged for sewer back up in two neighboring apartments when he used paper towels in his toilet, thereby causing his to back up as well as the two neighboring apartments(See invoice # [redacted] attached as addendum #1)Proof of this was shown to him by the maintenance company we use, ***, when they responded to the sewer back up problem and Mr [redacted] was quite well aware of what he did to create the sewer backupIn fact, the line had to be snaked clear to the streetWhile he contended his problem was created by using brown organic toilet paper, [redacted] did in fact remove brown paper towels from the sewer line and also photographed additional brown paper towels sitting next to the toilet, without any actual toilet paper visibleIt is not a violation of the City of Bloomington's ordinances for us to assess a tenant damages created by that tenantRegarding the mention of an attempted bre(see invoice # [redacted] attached as addendum #2) where Mr [redacted] was convinced the neighboring tenant was entering his apartment through the attic, it was proven that Mr [redacted] ' fears were groundless because there is no attic access in the neighboring apartments but only in Mr [redacted] ' apartmentMaintenance did, however, secure Mr [redacted] ' private access to the atticWe did not invoice Mr [redacted] for this repair when rightfully, it could have been assessed to himThe Bloomington Police Department did not contact this office at any time to mention a lock changeIf Mr [redacted] had contacted our office to request a lock change, he would have been told that as a matter of policy, we will do this for him and invoice himAll keys have to be mastered in order to accomplish after hours maintenance response capabilityOn March 18, we had an emergency maintenance situation in the neighboring apartment due to what appeared to be a broken water line but was later discovered to be a sewer back up (referenced in paragraph above)[redacted] contacted us as they were unable to enter Mr [redacted] ' apartment because he had changed the locksA telephone call to Mr [redacted] to resolve this went unanswered and we could not leave a message because his voicemail was not set upAn email was sent from this office (see attached addendum #3) advising him he must restore the original locks immediately as he was in violation of our lease agreement by changing the locksNot long after that email, [redacted] contacted Cicely T [redacted] to notify her that they had spoken with Mr [redacted] In attempting to restore his original lock, he ended up breaking the key offThis would be the new key in the new lock he installed (not the old key and lock; otherwise, we would not have charged him for this type of repair) [redacted] loaned him the tool so he could attempt to remove the key but he was unsuccessfulThe invoice for the lock change (# [redacted] addendum #4) is attached for reference.Our position is that the invoices to Mr [redacted] stand and remain dueThe disputed amount will not be forgiven and is considered to be due and payable immediately [redacted] Costley, Property Manager
Often tenants don't realize that they have an obligation to be responsible for damage they might cause to an owner's propertyThis particular individual was charged for sewer back up in two neighboring apartments when he used paper towels in his toilet, thereby causing his to back up as well as the two neighboring apartments(See invoice # [redacted] attached as addendum #1)Proof of this was shown to him by the maintenance company we use, ***, when they responded to the sewer back up problem and Mr [redacted] was quite well aware of what he did to create the sewer backupIn fact, the line had to be snaked clear to the streetWhile he contended his problem was created by using brown organic toilet paper, [redacted] did in fact remove brown paper towels from the sewer line and also photographed additional brown paper towels sitting next to the toilet, without any actual toilet paper visibleIt is not a violation of the City of Bloomington's ordinances for us to assess a tenant damages created by that tenantRegarding the mention of an attempted bre(see invoice # [redacted] attached as addendum #2) where Mr [redacted] was convinced the neighboring tenant was entering his apartment through the attic, it was proven that Mr [redacted] ' fears were groundless because there is no attic access in the neighboring apartments but only in Mr [redacted] ' apartmentMaintenance did, however, secure Mr [redacted] ' private access to the atticWe did not invoice Mr [redacted] for this repair when rightfully, it could have been assessed to himThe Bloomington Police Department did not contact this office at any time to mention a lock changeIf Mr [redacted] had contacted our office to request a lock change, he would have been told that as a matter of policy, we will do this for him and invoice himAll keys have to be mastered in order to accomplish after hours maintenance response capabilityOn March 18, we had an emergency maintenance situation in the neighboring apartment due to what appeared to be a broken water line but was later discovered to be a sewer back up (referenced in paragraph above)[redacted] contacted us as they were unable to enter Mr [redacted] ' apartment because he had changed the locksA telephone call to Mr [redacted] to resolve this went unanswered and we could not leave a message because his voicemail was not set upAn email was sent from this office (see attached addendum #3) advising him he must restore the original locks immediately as he was in violation of our lease agreement by changing the locksNot long after that email, [redacted] contacted Cicely T [redacted] to notify her that they had spoken with Mr [redacted] In attempting to restore his original lock, he ended up breaking the key offThis would be the new key in the new lock he installed (not the old key and lock; otherwise, we would not have charged him for this type of repair) [redacted] loaned him the tool so he could attempt to remove the key but he was unsuccessfulThe invoice for the lock change (# [redacted] addendum #4) is attached for reference.Our position is that the invoices to Mr [redacted] stand and remain dueThe disputed amount will not be forgiven and is considered to be due and payable immediately [redacted] Costley, Property Manager