Costume Nation

Am writing on my behalf of this company not holding up to their part of the deal. I gotten three costume and two of them don't fix so I write the company and the girl I talk said she'll send me a rma but I gotten it four days later. So when I trying to do it,it don't work so I wrote her back she told me to do it as a new order n I have tried my credit card keep sending a erre message and I told her that no she close my order and not trying to do anything for me with is not far!Desired SettlementAm don't ask for much want my stuff or my money back because they got both I have nothing no costume nor money!Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted] requested an RMA from us at 4:56AM on Sat, 8/9/14. An RMA was issued to her on 8/9/14 at 11:09AM to return the two costumes she did not want. Among our RMA requirements (our entire returns policy is found on our website which consumer can read prior to purchase) state that the customer must return product at their expense within 2 working days after receiving RMA (by Tuesday 8/11/14) and at their expense; we do not pay for return or refund original freight. By 8/19/14, the RMA had been closed as the product had not been returned, but CN then received an email form [redacted] stating that she had been trying to return product for "two weeks.... and her Post Office required labels." I replied and suggested she write the address on the box and take back. I also informed her that the RMA had expired but that she was still eligible for an exchange (30 days) and copied the policy from her RMA again for her to read. She asked for another copy of the RMA which I sent. E-mails went back and forth. She said she wanted to do an exchange in several emails but never entered an order. I emailed her the RMA exchange policy again several times. She claimed she had entered an order; I asked for an order number because I didn't have it and she gave me an order number for another customer from several years ago. On 8/28/14, I received the box back from her with the two costumes on the expired RMA. There were no return address and no information outside or inside the box, but I did recognize the costumes as being from her. When I tracked the package, I found it was the same [redacted] tracking number that was used to ship to her by our distributor via [redacted]. Upon calling [redacted] (4 hour call), I discovered that she had gone to her Post Office on 8/22/14 and claimed the box as refused due to incorrect address, gave them my address as an address correction and it was sent back to me on the original [redacted] tracking number. [redacted] confirmed that this is how it would travel. My distributor billed me $10 for the return freight. I informed [redacted] that when she placed her exchange order, I would be deducting this $10 from the refund for the returned items (even though our returns policy states " Items will NOT be eligible for a refund if order was refused upon delivery, an incorrect address was provided by the customer...". She claimed she paid for the return freight but had no receipt or tracking number. Over the course of the next few weeks, she tried to place an order on our website but her credit card was rejected due to expiration date/card mismatch. I informed her of the error but she claimed it was our website. We do take other forms of payment such as debit cards and [redacted], but she never tried those. She just claimed she had the one card which apparently had worked with the initial order. I told her that the date for exchange was getting close to ending and she had little time; I even offered to enter the order for her myself if she would send me the details of her order: items, payment info etc. But all she sent was "It's a blue ninja turtle size large and monster high Cloe De Nile costume x large and wig !" which was not enough info to process an order (no payment information). At no time during this entire month did she call. Finally after almost 70 e-mails, I sent her an e-mail stating that the RMA was closed and so was the exchange. She became very irate, so out of good faith, I gave her a refund for the items, less the $10 (which is less than she would have spent with [redacted], [redacted], or [redacted]) at 12:23PM on 9/8/14 and informed her of this via email. Her response was "That fine God blesses!"