Cot'n Wash Incorporated

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Like I said before, this was a gift I received from my familyNo pictures because who thinks of taking a picture of something that is leaking all over the floorAn automatic response to something leaking is to throw it awayFor the so called "president" to claim that I was trying to game the system; what the heck is gaming the system? To complain about $worth of unused product? Yes, I originally wanted to just let them know of the issue and with such service of "oh sorry not a problem we replace" well what kind of service is that? And to ask for previous receipts of purchase of the product that has NOTHING to do with current damaged product? Wow, like I said before, I don't need to have my business with *** especially when they take no responsibility or have any empathy for what's happenedThe "president's" true issue is that he is a conartist/business person that takes my family's innocent money that paid for damaged productI can careless for refund or exchanges considering the fact he looks at every customer as to dishonest or gaming the system! I've never ever complained to *** ever and first time ever complaining, the experienced is not "customer services" like; more like "we don't care" serviceI would never do business here againThe president is definitely a joke and so is the service. And proof of of the president emailing that this has happened before: On Sep 17, 2016, at 9:PM, Jonathan P*** wrote:You did not askWe offered because we guarantee every shipmentYou must have received a bad batch which is highly usualDo you have a photo?
Regards,
*** ***