COTA

What a nightmare! I expected more. $600 a seat for the F1 race and no proper bathroom facilities. No proper hand washing capabilities. $20 chicken that gave me the runs and a plastic portable oven to bake in while getting rid of it. No pavilion places for people to get out of the baking sun. Beautiful facility but not one dollar to have proper facilities for those who attend their events. Very cheap and po dunk really. I thought Texas had better manners than that. What a joke. They gave away free warm water though. If you want cold water it’s $6.50. No cash excepted anywhere. Keep that in mind because there were people who had cash only. Better view, bathroom and provisions from my garage seat. Cheaper too.

COTA has thoroughly investigated complaint and provided our findings. COTA has forwarded the customer two PROMO passes, which she accepted. COTA closing customer contact.Sincerely,COTA Quality Service

I am rejecting this response because: I did not fully accept COTA response (I CLEARLY STATED on this complaint, I never told COTA nor anyone else I fully accepted their response) because it did not fully refund me for my loss of So please do not lie and put words in my mouth to make me look as though I said something to fully side with their position which was mistreatment and bad customer service. bus passes which that was at the very minimum that they could do are only worth $8.00 and I was put out of 33.00. Cota made me think I would be compensated for 33.00 since April Lastly if I was going to be mis-represented, COTA could have at least made sure I had the COTA passes mailed to my address by nowRegards,*** ***

I am rejecting this response because: Their response is not accurate or truthfulThere was no bus there on 4/26/at 1021pm because their was a recording on their service stating the bus was late and it would arrive at 1033pm which it never did I was at the stop at 1012pm so there was no way I missed it. Secondly, if the bus arrived I would not have had to catch a cab at 12am on 4/27/and COTA agents would not have acknowledge that the bus did not arrive through voice recording(stating the bus would arrived at 1033pm), through direct conversation(on 4/27/17) and through an apology letter that they sent me on 5/18/acknowledging that their was an error on their part. Lastly, they would have simply gave this response sooner (if it were accurate and valid) instead of me being sent in circles for over a monthRegards,*** ***

I have research Ms. [redacted] claim.  I do apologize for the confusion or inability to reach our office staff.  I ran our GPS and the [redacted] at [redacted] and [redacted]. Ms. [redacted] stated did not arrive on April 26 at 10:21 p.m. did arrive and departed the stop 24 seconds early. ...

COTA does ask their customers to be at their designated bus stop 5 minutes prior to scheduled arrival time.  I was unable to duplicate the problems Ms. [redacted] stated happened on our stranded customer line, but I am going to inform our IT department to research.I did listen to Ms. [redacted]'s original call which was made the next day, April 27th, to DJ our customer service representative.  DJ took all of the required complaint information and stated she would forward to our Quality Service department.  However, she did tell Ms. [redacted] that her cab fare was going to be refunded.  DJ stated she was going to forward her complaint and "maybe see about getting money back".  DJ does not have the authority to make those decisions, they belong to our Claims department.DJ did forward Ms. [redacted]'s information to Quality Service and the complaint was forwarded to our Transportation department for investigation.  Ms. [redacted] you should have received a letter dated May 12, 2017 addressing your complaint.  I did review the letter and I do see that your last name was documented incorrectly as Tipton but all other information was accurate.  The letter from Arlington G** did inform you that the coach did arrive.I did find calls you made to our office, speaking with Sirron and Sheila; both transferred your calls to Quality Service.  Unfortunately, we do not have staff in the call center by the names of Ronald nor Carmencita.  Ms. [redacted], COTA did arrive at your stop, however I do understand your frustration with not being able to speak to management staff.  I am will be mailing you two PROMO all day passes that you can use at your convenience anytime before 12/31/2017.  The passes can be used on any of our fixed-route service without an upcharge.If I can be of any further assistance I can be reached directly at [redacted].Sincerely, Terri L. E[redacted], Manager Customer Service