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Cotgreave Insurance Agency, Inc.

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Review: I took out a 6 month homeowners insurance policy which I cancelled slightly more than halfway through on sept **. I was sent an e mail from the [redacted] on oct ** that had a letter dated oct 9 saying I was entitled to a refund of $411. four weeks after I cancelled the policy I called [redacted] to ask about my refund and was told she would contact accounting and call me right back. I waited 4 hours with no call and called her and got her answering machine. she called me back and said they haven't gotten money from some other company so I would have to wait at least another week possibly longer. [redacted] could not give me an idea of when I would get my refund because of some other company they deal with. I said I wtote a check to cotgreave insurance and what they do with my money after they get it is none of my concern. the answer to most of my questions from [redacted] were, "uh", "okay", and "I don't know", which are all non answers. I think it is unreasonable for me to wait 5 weeks or possibly more for a refund that I am entitled to. I asked [redacted] about the "superior customer service" cotgreave insurance's website touts and all I got were non answers. this is the complete opposite of superior customer service. I paid my premium on time. what would have happened if I had waited 4 or more weeks to pay my premium? they would cancel my policy. why are they held to a different standard? I only want what I am entitled to, a refund of $411. I have patiently waited 4 weeks and my patience has worn thin. I was treated poorly specifically by [redacted] and cotgreave insurance and I urge people not to do business with them.Desired Settlement: I want the refund of $411 that they told me I am entitled to for a policy I cancelled 4 weeks ago.

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Description: INSURANCE COMPANIES

Address: 558 Portion Road, Ronkonkoma, New York, United States, 11779

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