[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:Like I said before, this was a gift I received from my family. No pictures because who thinks of taking a picture of something that is leaking all over the floor. An automatic response to something leaking is to throw it away. For the so called "president" to claim that I was trying to game the system; what the heck is gaming the system? To complain about $30 worth of unused product? Yes, I originally wanted to just let them know of the issue and with such service of "oh sorry not a problem we replace" well what kind of service is that? And to ask for previous receipts of purchase of the product that has NOTHING to do with current damaged product? Wow, like I said before, I don't need to have my business with [redacted] especially when they take no responsibility or have any empathy for what's happened. The "president's" true issue is that he is a conartist/business person that takes my family's innocent money that paid for damaged product. I can careless for refund or exchanges considering the fact he looks at every customer as to dishonest or gaming the system! I've never ever complained to [redacted] ever and first time ever complaining, the experienced is not "customer services" like; more like "we don't care" service. I would never do business here again. The president is definitely a joke and so is the service. And proof of of the president emailing that this has happened before: On Sep 17, 2016, at 9:50 PM, Jonathan P[redacted] <[redacted]> wrote:You did not ask. We offered because we guarantee every shipment. You must have received a bad batch which is highly usual. Do you have a photo?
Regards,
[redacted]
From: Jonathan P[redacted]<[redacted]>Date: Mon, Sep 26, 2016 at 9:14 AMSubject: FW: Attention [redacted]-ID# [redacted]To: "[redacted]" <[redacted]> From: Jonathan P[redacted] Sent: Sunday, September 25, 2016 4:48...
PMTo: '[redacted]'Subject: Attention [redacted]-ID# [redacted] Attention [redacted] We received a complaint from “[redacted]” “[redacted]” at [redacted], AKA [redacted] from Appleton Wisconsin on September 17th. [redacted]’s emails are in bold below. At first she said she did not want a replacement she just wanted to let us know. As you see we were prepared to send a replacement – however, she responded to our offer with inappropriate language. We then became concerned as I am sure you would be also. [redacted] represented the following:1. She buys [redacted] all the time- (She has never been a direct customer of ours)2. She claimed the packaged was given to her was a gift and damaged when she opened.. ( She would not show us a photo of the damaged package or provide a customer/gift receipt.)3. She then claimed that she buys [redacted] from [redacted] and [redacted] not from us directly. (We asked her to provide a receipt from [redacted] and [redacted] and she did not) We concluded that this is a person who is just trying to game the system. We appreciate your assistance in this matter. >> On Sep 17, 2016, at 7:06 AM, [redacted] <[redacted].com> wrote: >>> I use your [redacted] all the time. The [redacted] I got was from my family. They were my house warming gifts along with a brand new washer and dryer. It was the 250 box. About 230 of the [redacted] were not useable because they've melted all together and become liquidfy and I don't even know how that even happened when it's only been in my laundry room for a week. Box and everything is ruined. Such a disappointed. I love this product and especially love the price but this last batch that I got just ruined it for me. I will still continue to use it because it's the only detergent I am not allergic to. I am so angry though that these [redacted] as gifts were wasted. -[redacted] >> On Sep 17, 2016, at 6:54 AM, Jonathan P[redacted] <[redacted]> wrote:>>>> Hi [redacted]>> So sorry not a problem we will replace. [redacted] responded> Well just know that. I didn't ask for a f..... replacement. Rude a.. response ever. My response.> On Sep 17, 2016, at 9:42 PM, Jonathan P[redacted] <[redacted]> wrote:>> We stand behind our product we do not want a dissatisfied customer. Sorry if I appeared rude on the contrary I wanted you to know we care. I stand by your product too and this never happened before. I was just telling you the issue and you rudely responded, word for word, "So sorry not a problem we will replace." Where and when did I ever asked for a replacement? But an automatic response was that it wasn't your problem to replace? Well, you can at least report that this happened and have some real empathy for your customers who can't even use the product that were damage! At least make sure the quality is there for us to use. Jonathan P[redacted]###-###-####www.[redacted].comwww.[redacted].com/[redacted]www.[redac...⇄
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:Like I said before, this was a gift I received from my family. No pictures because who thinks of taking a picture of something that is leaking all over the floor. An automatic response to something leaking is to throw it away. For the so called "president" to claim that I was trying to game the system; what the heck is gaming the system? To complain about $30 worth of unused product? Yes, I originally wanted to just let them know of the issue and with such service of "oh sorry not a problem we replace" well what kind of service is that? And to ask for previous receipts of purchase of the product that has NOTHING to do with current damaged product? Wow, like I said before, I don't need to have my business with [redacted] especially when they take no responsibility or have any empathy for what's happened. The "president's" true issue is that he is a conartist/business person that takes my family's innocent money that paid for damaged product. I can careless for refund or exchanges considering the fact he looks at every customer as to dishonest or gaming the system! I've never ever complained to [redacted] ever and first time ever complaining, the experienced is not "customer services" like; more like "we don't care" service. I would never do business here again. The president is definitely a joke and so is the service. And proof of of the president emailing that this has happened before: On Sep 17, 2016, at 9:50 PM, Jonathan P[redacted] <[redacted]> wrote:You did not ask. We offered because we guarantee every shipment. You must have received a bad batch which is highly usual. Do you have a photo?
Regards,
[redacted]
From: Jonathan P[redacted]<[redacted]>Date: Mon, Sep 26, 2016 at 9:14 AMSubject: FW: Attention [redacted]-ID# [redacted]To: "[redacted]" <[redacted]> From: Jonathan P[redacted] Sent: Sunday, September 25, 2016 4:48...
PMTo: '[redacted]'Subject: Attention [redacted]-ID# [redacted] Attention [redacted] We received a complaint from “[redacted]” “[redacted]” at [redacted], AKA [redacted] from Appleton Wisconsin on September 17th. [redacted]’s emails are in bold below. At first she said she did not want a replacement she just wanted to let us know. As you see we were prepared to send a replacement – however, she responded to our offer with inappropriate language. We then became concerned as I am sure you would be also. [redacted] represented the following:1. She buys [redacted] all the time- (She has never been a direct customer of ours)2. She claimed the packaged was given to her was a gift and damaged when she opened.. ( She would not show us a photo of the damaged package or provide a customer/gift receipt.)3. She then claimed that she buys [redacted] from [redacted] and [redacted] not from us directly. (We asked her to provide a receipt from [redacted] and [redacted] and she did not) We concluded that this is a person who is just trying to game the system. We appreciate your assistance in this matter. >> On Sep 17, 2016, at 7:06 AM, [redacted] <[redacted].com> wrote: >>> I use your [redacted] all the time. The [redacted] I got was from my family. They were my house warming gifts along with a brand new washer and dryer. It was the 250 box. About 230 of the [redacted] were not useable because they've melted all together and become liquidfy and I don't even know how that even happened when it's only been in my laundry room for a week. Box and everything is ruined. Such a disappointed. I love this product and especially love the price but this last batch that I got just ruined it for me. I will still continue to use it because it's the only detergent I am not allergic to. I am so angry though that these [redacted] as gifts were wasted. -[redacted] >> On Sep 17, 2016, at 6:54 AM, Jonathan P[redacted] <[redacted]> wrote:>>>> Hi [redacted]>> So sorry not a problem we will replace. [redacted] responded> Well just know that. I didn't ask for a f..... replacement. Rude a.. response ever. My response.> On Sep 17, 2016, at 9:42 PM, Jonathan P[redacted] <[redacted]> wrote:>> We stand behind our product we do not want a dissatisfied customer. Sorry if I appeared rude on the contrary I wanted you to know we care. I stand by your product too and this never happened before. I was just telling you the issue and you rudely responded, word for word, "So sorry not a problem we will replace." Where and when did I ever asked for a replacement? But an automatic response was that it wasn't your problem to replace? Well, you can at least report that this happened and have some real empathy for your customers who can't even use the product that were damage! At least make sure the quality is there for us to use. Jonathan P[redacted]###-###-####www.[redacted].comwww.[redacted].com/[redacted]www.[redac...⇄