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Cottage Chic

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Cottage Chic Reviews (4)

Have not been refunded amount for a piece of furniture EVEN THOUGH we canceled the order in Spring of 2015. We ordered a piece of furniture in Fall of 2014. It finally arrived in the spring of 2015 in the wrong finish. We spoke with Cottage Chic and refused delivery. They said they would order us a new one, we requested the option of canceling the order all together. They said that was fine and just to let them know. So, we called within 24 hours to cancel the order. We also checked in via email. Since Spring of 2015 we have called and left messages for months with no reply. Finally, we asked out credit card company to look into the issue. Cottage Chic simply sent them a contract and continues to not answer any of our phone calls or emails. They lied to[redacted] and said they were planning to deliver the item and were calling us to confirm a date. We have received NO phone calls or any communication. They do not respond to any of our voice messages. This is an extremely expensive piece of furniture (approx $3,600) and we continue to hear nothing from them. It has been months. We just want to be refunded our money. /////Desired SettlementWe are seeking a FULL refund for the [redacted] which we canceled (and let them know we would do so) in Spring of 2015. /////

Place 2 orders on Oct. 2 & 8 totaling $850. Items were to arrive in 2-3 daysNeither item has been delivered. Called and left 6 messages and emailed. Ordered a $200 pillow on October 2nd. Was told delivery in 3 days. Never got email confirmation. Called back and found out they shipped to wrong address. They said they would fix it and nredelover to me. Customer service person was [redacted]. As of 10.17.15- no product. They have my money paid by debit card.On October 8th I ordered a $650 duvet from them with my debit card again. Was told I'd receive by October 13th. Did receive an email with order tracking but once again they shipped it to another address I've never heard of. I repeatedly called and left 5 voicemails over 5 days. No call backI sent 2 emails to them and finally got one back confirming their mistake and said item was shipping back to them. Why would it not ship to me? So, I have emailed and called again numerous times to find out what the issues are and no one will Call or email me back. I want my products ASAP with a call back or I want a refund of $850. NowPerson who emailed me was named [redacted]. [redacted] is the owner. She refuses to call me to apologize or handle their numerous issues with my orderInvoice number for $650 duvet is-[redacted]Invoice number 2 for $208 is [redacted]So I have paid in full and not received my items when I was told I would and no one will email me or call me back after numerous attempts on my part Desired SettlementI want my [redacted] duvet and [redacted] NOW and I want a phone call explaining why no one would call me back or email me except one time with no resolution. Otherwise I want a full refund in the next 5 daysNext step is going to my bank to reverse charges if someone from the store doesn't resolve this, apologize and call me to explain the issues.Business Response We have deeply apologized to Ms. [redacted] and she received both of her items within two weeks of ordering them. We checked our notes on the conversation of her order and we were not told that she had a different shipping address than her billing address, but nevertheless we were able to reroute her order to her. This simply took a bit of extra time. She was also sent tracking information so she could follow her package the entire time and was communicated to via phone and email several times.

requested a sample of fabric prior to purchase, ordered fabric based on sample given to me. Once sofa was built fabric was in a different color.I ordered sample fabric on or about 2/2016. I then placed order based on that fabric, I was told that the fabric I looked at wasn't available and that they needed more time to order another batch of fabric. Once my furniture was delivered 7/6/2016 the fabric color was different than the sample I was sent. I immediately called the company the next day and made them aware. I have made numerous calls and sent many emails to the company. I have to wait extended days to hear from them or am told they can no longer help me. Desired SettlementI no longer want their product as it does not meet the sample they sent me. Also because of their poor customer service and complete disregard for me as an unhappy customer, I want a refund of the money that I have spent and will sent back their product. Business Response Mrs [redacted] ordered a completely customized sofa and chair from our company. It was a sofa and chair that we neither carry on our floor or ever have the fabric in stock. The fabric that Mrs [redacted] received was indeed the correct fabric. Every fabric for every piece of furniture ever made is subject to dye lot difference. Upon inspection of both the sample and a piece of the cushion used on the sofa, the difference was hardly noticeable. In instances like these, we are forced to rely on the manufacturer's terms. The manufacturer stated that the fabric was indeed the same color and was less than a 5% difference in variation from the sample. We did offer to ship Mrs [redacted] new fabric of her choosing for wholesale cost so she could have the sofa reupholstered locally. We also offered to provide a cutting of this exact dye lot so that she could better visualize this fabric. We do so apologize Mrs [redacted] was upset and have offered her discounts on any future orders for her troubles. Consumer Response There is more than a 5% descrepance in color variation in material. Why would a designer company feel that is not a problem color variations and throw off an intire color scheme and design. I feel this company acts like it's not a problem when it truly is. They don't return calls/e-mails or texts. Extremely poor service. And than offer a discount on a future purchase!!! Why would I ever order material from them when they refuse to rectify the current issue-also the offer of a discount with next purchase - I'd have to out of my mind to ever order from cottage chic or recommend them to anyone.This was not a small purchase it was greater than 7000.00 and they will not even attempt to satisfy there consumer.I feel this issue has not been resolved.Final Business Response We do apologize that the customer was upset and we spoke to her many times regarding this issue. We inspected the fabric and are happy to provide photos of the discrepancy. The manufacturer does have the final say as to this discrepancy and they noted that it would not have been sent out if it was outside this 5% variation. We offered the customer a discount so that she could receive new fabric at wholesale cost- this would of course not be profitable to us in absolutely any way. We did try to work with the customer but as she only demands a refund for an entirely custom piece which has never been carried or ordered in our store before, we do feel that this was the best solution. As this was an absolutely completely custom ordered piece, there is unfortunately nothing further we can do.

I ordered 2 custom dining chairs and 3 bar stools for a total of $3400 in April of 2014 for a client. I was told this order would take a maximum of 8 weeks. I was told chairs/stools shipped from NC to ** 5 times. The first time was in JUNE!!! Items never shipped. I was hardly ever contacted by them. I have had to make all the calls and emails. Recently I was promised a delivery date of 8/19. And when I asked for time frame, I was told tomorrow tomorrow. Well today, they finally said 8/19 would not happen. I think they are lying. I am trying now to get my money back. I just wanted to warn others that this does not seem like a reputable company. I have ordered custom items for the last 15 years from other companies and have never had this problem before. I am anxious and want to get my money back.It cannot possibly take 2 months to get goods from NC to [redacted] It is a complete joke. They keep saying it is a delivery issue, making false promises and then ignoring me until I bother them & then another false promise.Product_Or_Service: 04/15/2014Order_Number: XXXXXXXAccount_Number: XXXXXXXXDesired SettlementI want my money back in full if they cannot get the chairs/stools delivered as promised on 8/19. My client is beyond frustrated and I am worried that this company will never get items delivered. I am a very small business. This $3400 is a lot for me. Any suggestions on what else I can do would be appreciated.Business Response Ms. [redacted] ordered a number of custom items from our company April 15th. She was given a production time of 8-10 weeks. The furniture was completed on June 15. Miss [redacted] was notified of this and she chose to pay by check and send the check by [redacted] which delayed the processing until June 26 when the check arrived and was deposited. The furniture were scheduled to be picked up by the shipper co which usually takes 7-10 days to arrange. After a week the company confirmed that the chairs had been picked up and then one week later we were notified that the shipping company was in error and the furniture had not been picked up. Cottage only ships white glove delivery. We pride ourselves on having top quality furniture and custom items which means we must be able to trust the shipping company to treat our goods with the care they deserve. We then cut ties with this first shipping company and used an alternate shipping company. This company confirmed that they would be able to pick up the chairs by August 5. The second shipping company, [redacted] was based out of North Carolina, however, and the chairs were coming from [redacted] and the company was not able to get a truck to the state for at least a week after the date they claimed they could pick up the chairs. We then put a rush delivery on yet another shipping company, [redacted], which quoted a 5-7 day delivery from August 13th to be delivered around August 19th. The client is asserting that the chairs have not even been made and that we are lying to her, this is certainly not the case. This order has been subjected to misinformation from shipping companies as well as a delay from using a check instead of credit card to make payment. Email correspondence clearly shows that she is inaccurate in stating that we failed to contact her during this process. We have apologized immensely to our client and take the shipping of her goods seriously. We have now put her in contact with the shipping company directly so that there are no more communication issues with her order.

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Description: Furniture Retailers, Home Accessories, Fabric Stores, Gift Shops

Address: 3722 N Croatan Hwy # C, Kitty Hawk, North Carolina, United States, 27949-9200

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