CottageCare

July 20, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] ordered [redacted] ***, when she accepted our promotional offer, which was presented online by The [redacted] , IncThe offer allowed her to choose up to three titles from a selection of magazines and receive the first days of a 15-month subscription without being charged After the trial period, her subscriptions would continue automatically and her account would be charged, unless she called our toll-free customer service number to cancelPrior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedWe apologize if she did not receive this postcard, as these are mailed to our customer’s as a reminder of future billing events We received notification from Ms [redacted] bank on July 9, and July 29, that we could not obtain authorization on her credit card for her subscriptions to [redacted] and [redacted] ***, resulting in her orders being cancelled Upon receipt of your correspondence on July 16, 2015, we cancelled Ms [redacted] subscription to [redacted] , generating a full refund in the total amount of $back to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled and all charges have been refundedAlso, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

June 4, [redacted] Revdex.com, Inc South Turnpike Road Wallingford, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On June 2, 2014, Ms [redacted] contacted our service center via our online website and placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal feeDuring that same inquiry, Ms [redacted] cancelled her subscription to [redacted] Please note Ms [redacted] was at the end of her term, therefore, no refund was due Upon receipt of your correspondence, on June 3, 2014, we cancelled Ms [redacted] ’ subscription to ***, generating a full refund in amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelledAlso, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

October 17, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] ***, when he accepted our promotional offer, which was presented by [redacted] after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscription The offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account [redacted] contacted our automated customer service line on August 20, and placed his subscriptions to [redacted] on a “do not renew” statusThis would allow him to continue receiving the issues in his current paid term; however no renewal would be processed On October 9, 2014, we received notification from [redacted] ’s credit card company that he disputed the charge for his subscriptions to [redacted] , resulting in his subscriptions being cancelled and a full refund in the amount of $being processed to his account [redacted] can be assured that his subscriptions to [redacted] have been cancelled and the renewal charges refunded to his account Also, [redacted] may continue to receive one or two more issues of his magazines since they were in process at the time of cancellationHe may keep these with our compliments We also regret that [redacted] experienced any inconvenience in using our toll-free customer service number Our automated customer service line was designed to provide customers with the most efficient means possible for addressing their concerns regarding their subscriptions, and we are sorry that he found this system difficult to use Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

February 15, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that [redacted] placed an order for [redacted] when he accepted our promotional offer, which was presented by Bizrate after he had completed a survey following an online purchaseThis offer allowed him to receive the first term of his magazine selections for a nominal fee of $for each subscriptionThe offer also provided that his subscriptions would automatically continue following the initial term and that the same credit card would be charged if he did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscriptions at the end of his first term, the annual subscription charges were posted to his account On February 6, 2016, [redacted] contacted our customer service center via our online website and placed his subscription to [redacted] on “do not renew” statusThis would allow him to continue receiving the issues in the current term, however at the end of the term, his subscription would not renew nor would he be charged for any renewal fees Upon receipt of your correspondence on February 15, 2016, we cancelled [redacted] ’s subscription to [redacted] generating a full refund in the amount of $to his account, which includes the previous year’s charges It should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that his subscription has been cancelledAlso, [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellationHe may keep these with our compliments We apologize for the unsatisfactory experience [redacted] had with our customer service representative We have listened to the call and feedback has already been provided to the representative and their superiorsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

Complaint: [redacted] I am rejecting this response because: I have checked my bank account and spoke with the bank and I am still not seeing $that they say they refunded me on the 18th of July I do see $3.50, which was posted on the 1st of August Sincerely, [redacted]

September 30, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Mr [redacted] experienced regarding his magazine subscriptions, and have attempted to resolve his concerns Our records show that Mr [redacted] placed two orders through our program when he accepted our promotional offer, which was presented by [redacted] Airlines The first order was placed for Fortune and MoneyThe second order was placed [redacted] ***The offers allowed him to receive one term of his magazine selections for a points paid subscription We were able to confirm both orders were placed under the name [redacted] ***, **, and the magazines were being delivered to a [redacted] address We took the liberty of contacting [redacted] Airlines and requested to have Mr***’s account reimbursedThey have confirmed that they have refunded miles to his accountIt should be noted that airlines direct us to ask customers to allow three to four weeks for written confirmation of the refund to appear back to their account Mr [redacted] can be assured that his subscriptions have been cancelled and all charges refunded to his account Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

Complaint: [redacted] I am rejecting this response because: If you read the other complaints here on Revdex.com, they all have the same message that they did not receive a renewal notice The company blames it on US mail problems, but undoubtedly, those notices were never sent Any company that automatically renews without making it very clear to the consumer is a scam businessYes, the $charge on the card account was cancelled, and yes, it seems that all future subscription were cancelled as well This company did not make it easy to cancel, especially with their convoluted questionsHowever, I requested a $fee for my time wasted on this event, that has not been paid I also requested a public apology to all of their "customers" who have been violated by their scam I see no indication of a public apology in their response I also requested that they change their business model and do not automatically renew, and charge "customer's" accounts I so no such indication of a change in their business model For these reasons, I reject their response and the Revdex.com should remove their A+ rating, and give them the F that they deserveI also requested, of Revdex.com, that they remove this company's A+ rating I see no indication of Revdex.com removing their rating, and I suspect it is because Synapse is paying Revdex.com for this rating So much for the value of an A+ rating from the Revdex.com However, one thing is true If synapse did not have the A+ rating posted on their webpage, I would never had any way to find out about such complaints except for the massive amount of complaints out on the web anyway The Revdex.com does make it easier to find, and file, formal complaints and a way to respond to such complaints In this way, Synapse is really only hurting themselves by collaborating with Revdex.com So, I guess I appreciate that they do collaborate with the Revdex.com and provide this sounding board However, the Revdex.com should be somewhat ashamed of themselves, because, back in the day, an A+ rating really did mean something Sincerely, [redacted] ***

August 21, [redacted] SrConsultant/ADR Specialist Revdex.com, Inc [redacted] ** [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] : I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed two orders with our company when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThe first order was for ***, [redacted] and the second order was placed for [redacted] Each offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offers also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On June 2, 2014, [redacted] contacted our automated customer service line and accepted a “more time” offer that was extended for her subscription to ***This would allow her to continue to receive her subscription for an additional two months If, at the end of that period, she decided to cancel her subscription, she would still be entitled to receive a full refund of the renewal charge During that same inquiry, [redacted] cancelled her subscription to [redacted] , generating a full refund in the total amount of $to her accountIn addition, [redacted] also accepted a new offer to receive [redacted] at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order On June 4, 2014, [redacted] contacted our service center via our online website and placed her subscriptions to [redacted] and [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current paid term, however, at the end of her term the subscriptions would not renew, nor would she be charged a renewal fee [redacted] contacted our service center via our online website again on June 8, and cancelled her subscription to Instyle, generating a full refund in the total amount of $to her accountThat same day, [redacted] also accepted a new offer to receive Instyle at a low promotional rate of $for issuesFollowing the promotional term, the subscription would continue and the same terms and conditions would follow as the original order On June 15, 2014, [redacted] contacted our service center via our online website and accepted a special offer to keep her subscription to [redacted] active Upon receipt of your correspondence on August 18, we cancelled [redacted] ’s subscriptions to ***, [redacted] , generating a full refund in the amount of $back to her accountIt should be noted, however, that banks direct us to ask customers to allow one or two billing statements for written confirmation of the refunds to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments We regret that [redacted] experienced any difficulty using our automated customer service system The system was designed to provide customers with the most efficient means possible for addressing various concerns regarding their orders Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, [redacted] Manager, Customer Service

March 25, [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On August 24, 2015, [redacted] contacted our automated customer service center line, and cancelled her subscription to [redacted] generating a refund reflecting the value of unserved issues in the amount of $to her account During this inquiry, [redacted] also accepted a new offer to receive [redacted] at a low promotional rate of $for issues [redacted] contacted our automated customer service center line again on August 26, 2015, and cancelled her subscription to [redacted] generating a full refund in the amount of $to her accountDuring this inquiry, [redacted] also accepted a new offer to receive [redacted] at a low promotional rate of $for issues We received notification from [redacted] bank on August 27, 2015, that we could not obtain authorization on her credit card for her subscription to [redacted] resulting in her order being cancelled On March 10, 2016, [redacted] contacted our automated customer service line and placed her subscriptions to [redacted] on “do not renew” statusThis would allow her to continue receiving the issues in her current term, however at the end of the term, her subscriptions would not renew nor would she be charged for any renewal fees Upon receipt of your correspondence on March 22, 2016, we cancelled [redacted] ’s subscription to [redacted] generating a full refund in the amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that all of her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellationShe may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

October 21, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] , when she accepted our promotional offer, which was presented by [redacted] The offer provided that her subscription would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelPrior to any billing event, a notice would be mailed to her reminding her of the upcoming billing, the amount that would be charged and the date by which to cancel to avoid being chargedIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge On October 19, 2015, Ms [redacted] contacted our automated customer service line and cancelled her subscription to [redacted] Please note Ms [redacted] was not charged for her subscription Ms [redacted] can be assured that her subscription has been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazine since it was in process at the time of cancellation She may keep these with our complimentsIn addition, we added Ms [redacted] to our purged customer listWe have also requested to have Ms***’ name to be removed from our promotional mailing lists Despite multiple searches, we regret that we cannot locate any other orders in our system with the information provided in her complaintIf Ms [redacted] can provide us with additional information regarding her magazine subscription, it would help us locate her account We request that she forward to us the magazine title and the billing descriptors (alpha-numeric codes beginning with “***”, “***” or “***”) next to the entries on her statement, which would allow us to identify the transactions and any other name or address that the subscription might be listed under Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

August 4, size="3"> [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] ***We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for [redacted] ***, when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On July 23, 2015, Ms [redacted] contacted our automated service center and cancelled her subscription to [redacted] , generating a refund reflecting the value of unserved issues in the amount of $to her account That same day, Ms [redacted] contacted our customer service center and cancelled her subscriptions to [redacted] ***, generating a full refund in the amount of $to her account Upon receipt of your correspondence on July 30, 2015, we issued the remaining balance on Ms***’ subscription to [redacted] , totaling $ Regarding reimbursement of overdraft fees, although it is not our standard practice, we have honored her request and processed a refund in the amount of $back to her accountWe have checked our billing system and have confirmed that Ms ***’ refund was issued to her accountShe may provide her bank with the following reference number to confirm that our refund was processed ( [redacted] ) Ms [redacted] can be assured that her subscriptions have been cancelled and the renewal charges have been refunded Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at [redacted] Sincerely yours, [redacted] Manager, Customer Service

October 27, size="3"> [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Ms [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that Ms [redacted] placed an order for ***, The [redacted] , [redacted] and [redacted] , when she accepted our promotional offer, which was presented by [redacted] after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscription The offer also provided that her subscriptions would automatically continue following the initial term and that the same credit card would be charged if she did not call us to cancelIn addition, it is our policy that customers who wish to cancel may do so at any [redacted] by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Ms [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On May 7, 2012, Ms [redacted] contacted our automated customer service line and cancelled her subscription to [redacted] , generating a refund reflecting the value of unserved issues in the amount of $to her account Ms [redacted] contacted our customer service center on October 23, 2015, and cancelled her subscriptions to ***, The [redacted] , and [redacted] , generating a refund reflecting the value of unserved issues in the amount of $to her account Upon receipt of your correspondence on October 26, 2015, we issued the remaining refund for her balance on her subscriptions in the amount of $583.45, which includes the previous year’s chargesIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle Ms [redacted] can be assured that her subscriptions have been cancelled Also, Ms [redacted] may continue to receive one or two more issues of her magazines since they were in process at the [redacted] of cancellation She may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

October 15, [redacted] Complaint Consultant Better Business Bureau [redacted] Re: Complaint Case #: [redacted] Consumer: [redacted] Dear Ms***: I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that Mr [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that we received an order in the name of [redacted] , for [redacted] when he accepted our promotional offer through [redacted] AirlinesThe offer allowed him to receive the first year of issues for $for each subscriptionThe offer provided that his subscription would continue automatically and be charged to the credit card that was provided when placing his order, unless he called our toll-free customer service number to cancelIn addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from Mr [redacted] that he wished to cancel his subscription at the end of his first term, the annual subscription charges were posted to his account On October 12, 2015, Mr [redacted] contacted our customer service center and cancelled his subscription to [redacted] , generating a full refund in the amount of $back to his account Mr [redacted] can be assured that his subscriptions have been cancelledAlso, Mr [redacted] may continue to receive one or two more issues of his magazine since it was in process at the time of cancellation He may keep these with our compliments Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

June 3, [redacted] Complaint Consultant Revdex.com [redacted] Re: Complaint Case #: Consumer: Chad Hayden Dear MsShea: I write in response to the inquiry registered with your office by consumer Chad HaydenWe genuinely regret the inconvenience that MrHayden experienced regarding his magazine subscriptions, and have attempted to resolve his concerns The offer was first presented to MrHayden via a pop up window, which stated he could claim a value of up to $when he completes a survey Once he clicked on this pop up window he was brought to the Bizrate survey page It is stated at the top of the page that “as a thank you for completing the survey regarding your shopping experience, you will receive a thank you valued at up to $– up to four of your favorite magazines ” After completing the short survey, additional information about the magazine offer is provided by the submit button, including that this offer allows customers to receive the first term of their magazine selections for a one time nominal fee of $for each subscription It is never our intention to mislead our customers and we sincerely regret that MrHayden was unhappy with his experience Synapse takes great pride in its promotional materials and believes that they impart to the consumer all information necessary to make an informed purchasing decision We also take great strides to ensure that our marketing practices comply with all applicable laws and industry guidelines and, in many instances, seek to exceed such requirements Please be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at (203) 391- Sincerely yours, David Korbusieski Manager, Customer Service

June 23, [redacted] Revdex.com Berlin Road Cromwell, CT Re: Complaint Case #: [redacted] Consumer: [redacted] Dear [redacted] I write in response to the inquiry registered with your office by consumer [redacted] We genuinely regret the inconvenience that [redacted] experienced regarding her magazine subscriptions, and have attempted to resolve her concerns Our records show that [redacted] placed an order for [redacted] when she accepted our promotional offer, which was presented by Bizrate after she had completed a survey following an online purchaseThis offer allowed her to receive the first term of her magazine selections for a nominal fee of $for each subscriptionThe offer also provided that her subscriptions would automatically renew following the initial term and that the same credit card would be charged if she did not call us to cancel In addition, it is our policy that customers who wish to cancel may do so at any time by calling our toll-free customer service number, which is provided on our renewal notice and also on the customer’s billing statement with each charge When we did not hear from [redacted] that she wished to cancel her subscriptions at the end of her first term, the annual subscription charges were posted to her account On June 16, 2016, [redacted] contacted our customer service center and placed her subscription to [redacted] on “do not renew” statusThis would allow her to continue receiving the remaining issues in her current term, however, at the end of her term the subscription would not renew, nor would she be charged any renewal feesThat same day, [redacted] cancelled her subscriptions to [redacted] ***, generating a refund to her account reflecting the value of unserved issues in the amount of $to her account Upon receipt of your correspondence, on June 20, 2016, we cancelled [redacted] s subscription to [redacted] , generating a full refund to her account in the amount of $In addition, we issued the remaining refund for her subscriptions in the total amount of $to her accountIt should be noted that banks direct us to ask customers to allow one to two billing statements for written confirmation of the refund to appear, depending on their billing cycle [redacted] can be assured that her subscriptions have been cancelled Also, [redacted] may continue to receive one or two more issues of her magazines since they were in process at the time of cancellation She may keep these with our complimentsPlease be assured that customer satisfaction is very important to us and we take great care in providing our customers with the highest level of service If I can be of any further assistance in this matter, please contact me at ###-###-#### Sincerely yours, David K [redacted] Manager, Customer Service

Complaint: [redacted] I am rejecting this response because: My complaint is 95% settled and I appreciate that the response has been swift and reasonable Please forward the message below back to [redacted] David K [redacted] Manager, Customer ServiceI completed the cancellation requests online for all three magazines as confirmed in the letter The questions to cancel were confusing and I mistakenly choose to continue [redacted] magazine until the end of the subscription (this was the first magazine subscription I canceled so it was the first time for me in your system) Upon canceling the other two magazines, I better understood the cancellation questions asked online and at that time I realized that I chose to continue [redacted] Magazine subscription to the end (then cancel) when in fact I wanted to cancel it immediately I submitted an email form request (using the same system minutes later) to cancel my [redacted] magazine subscription immediately and provide me a refundTo settle this - please cancel [redacted] magazine immediately and provide me a refund Sincerely, [redacted]

From: [redacted] Sent: Saturday, March 29, 11:AM To: [redacted] Subject: Complaint Today they have put thru another unauthorized charge to my account and now my fees are $This is for the magazine [redacted] - I tried to contact them they truly do not care at allI am trying to contact [redacted] I just get voice mails it's ridiculous I don't want any more magazines from themI don't know how they get away with thisUnauthorized sales I reported them to [redacted] and any other merchant asking for a rating

Your computer system to deal with problems or to contact you sucks big timeSent me around in circles and go nowhere

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution is satisfactory to mePlease not that the statements in the response are not fully accurate and paint the company in a complimentary light that they do not deserveAt time of purchase, and posted on their customer website, it is stated that the customer will be contacted before any renewals are processedIf this statement was not made I would have canceled on my own as they describe Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAs long as I get my refund, I am fine with thisIf I don't receive it, I will open another claim Sincerely, [redacted] %