Cottages of Norman

Initial Business Response / [redacted] (1000, 8, 2015/10/01) */ Contact Name and Title: [redacted] Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @campusapts.com This issue has been resolvedMs [redacted] was contacted by [redacted] my Senior Regional Manager for Campus Apartments, via emailShe understood [redacted] statement regarding the rent paymentsLate fees were waived in full for Ms [redacted] for September Please see [redacted] breakdown the rent installments in the below email to Ms [redacted] on 9/9/at 12:01pm Ms***, I understand your confusionHopefully me explaining in more detail will assistUnlike in conventional apartments that charge a monthly rent, we charge per school year contract amountThis is similar to how the dorms charge per semesterHowever, we take that annual amount that is outlined in the contract and break it out into equal installments I hope this lets you better understand that this is an annual contract amount and not a monthly rent [redacted] Senior Regional Manager Campus Apartments Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) That doesn't make any senseI don't know any landlord who doesn't prorate Final Business Response / [redacted] (4000, 12, 2015/10/14) */ From my understanding and according to the emails between [redacted] and Ms***, Ms [redacted] understood the rent policy and we do not prorate rent for any monthSeptember rent was paid and the late fees were waived for one time courtesyPlease see email thread below between Ms [redacted] and [redacted] From: Ashley Lackey To: [redacted] ***' Cc: ' [redacted] Date: 09/09/XXXX XX:XX PM Subject: RE: Cottages issue If you pay your balance in full today, I will waive late feesI am including [redacted] in thisThis is a onetime courtesy and late fees will not be waived again [redacted] Senior Regional Manager Campus Apartments From: [redacted] Sent: Wednesday, September 09, XXXX X:XX PM To: [redacted] Subject: Re: Cottages issue Hi [redacted] I think I understand what you are sayingCould you call the cottages and tell them to waive my late fee? I will pay September now Thank you [redacted] On Sep 9, 2015, at 12:PM, Ashley Lackey wrote: Ms***, I understand your confusionHopefully me explaining in more detail will assistUnlike in conventional apartments that charge a monthly rent, we charge per school year contract amountThis is similar to how the dorms charge per semesterHowever, we take that annual amount that is outlined in the contract and break it out into equal installments I hope this lets you better understand that this is an annual contract amount and not a monthly rent [redacted] Senior Regional Manager Campus Apartments From: [redacted] Sent: Wednesday, September 09, 8:AM To: [redacted] Subject: Re: Cottages issue Hi [redacted] Thanks for getting in contact with meAs you may already know my son, [redacted] entered into a contract with your company, cottages of Norman on August 21, He was not given a pro-rated term for the month of August or the last month in his leaseI am aware that his lease spells out that no prorating is allowedHowever, as a businessperson and landlord myself it deeply disturbs me that your agents knowingly deceived my sonHe didn't know any better We are potential four year renters as [redacted] is only a freshman majoring in businessIf you would allow a one time exception to exercise the pro-ration, I would be deeply grateful for your kindnessI understand that you have rules and policies in place, but I believe in good faith that the Cottages of Norman will do the right thing in correcting this wrong Thank you [redacted] On Sep 8, 2015, at 10:PM, Ashley Lackey wrote: Ms***, I understand you wanted to speak to me about some concerns at Cottage of NormanWhat may I assist you with? [redacted] Senior Regional Manager Campus Apartments

Initial Business Response /* (1000, 8, 2015/10/01) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@campusapts.com
This issue has been resolved. Ms. [redacted] was contacted by [redacted] my Senior Regional Manager for Campus Apartments, via...

email. She understood [redacted] statement regarding the rent payments. Late fees were waived in full for Ms. [redacted] for September.
Please see [redacted] breakdown the rent installments in the below email to Ms. [redacted] on 9/9/2015 at 12:01pm.
Ms. [redacted],
I understand your confusion. Hopefully me explaining in more detail will assist. Unlike in conventional apartments that charge a monthly rent, we charge per school year contract amount. This is similar to how the dorms charge per semester. However, we take that annual amount that is outlined in the contract and break it out into equal installments.
I hope this lets you better understand that this is an annual contract amount and not a monthly rent.
[redacted]
Senior Regional Manager
Campus Apartments
Initial Consumer Rebuttal /* (3000, 10, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That doesn't make any sense. I don't know any landlord who doesn't prorate
Final Business Response /* (4000, 12, 2015/10/14) */
From my understanding and according to the emails between [redacted] and Ms. [redacted], Ms. [redacted] understood the rent policy and we do not prorate rent for any month. September rent was paid and the late fees were waived for one time courtesy. Please see email thread below between Ms. [redacted] and [redacted]
From: Ashley Lackey
To: [redacted]' Cc: '[redacted]
Date: 09/09/XXXX XX:XX PM
Subject: RE: Cottages issue
If you pay your balance in full today, I will waive late fees. I am including [redacted] in this. This is a onetime courtesy and late fees will not be waived again.

[redacted]
Senior Regional Manager
Campus Apartments
From: [redacted]
Sent: Wednesday, September 09, XXXX X:XX PM
To: [redacted]
Subject: Re: Cottages issue

Hi [redacted]

I think I understand what you are saying. Could you call the cottages and tell them to waive my late fee? I will pay September now.
Thank you
[redacted]
On Sep 9, 2015, at 12:01 PM, Ashley Lackey wrote:
Ms. [redacted],
I understand your confusion. Hopefully me explaining in more detail will assist. Unlike in conventional apartments that charge a monthly rent, we charge per school year contract amount. This is similar to how the dorms charge per semester. However, we take that annual amount that is outlined in the contract and break it out into equal installments.
I hope this lets you better understand that this is an annual contract amount and not a monthly rent.

[redacted]
Senior Regional Manager
Campus Apartments
From: [redacted]
Sent: Wednesday, September 09, 2015 8:45 AM
To: [redacted]
Subject: Re: Cottages issue
Hi [redacted]

Thanks for getting in contact with me. As you may already know my son, [redacted] entered into a contract with your company, cottages of Norman on August 21, 2015. He was not given a pro-rated term for the month of August or the last month in his lease. I am aware that his lease spells out that no prorating is allowed. However, as a businessperson and landlord myself it deeply disturbs me that your agents knowingly deceived my son. He didn't know any better.

We are potential four year renters as [redacted] is only a freshman majoring in business. If you would allow a one time exception to exercise the pro-ration, I would be deeply grateful for your kindness. I understand that you have rules and policies in place, but I believe in good faith that the Cottages of Norman will do the right thing in correcting this wrong.
Thank you
[redacted]
On Sep 8, 2015, at 10:03 PM, Ashley Lackey wrote:
Ms. [redacted],

I understand you wanted to speak to me about some concerns at Cottage of Norman. What may I assist you with?

[redacted]
Senior Regional Manager
Campus Apartments