Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 6, 2015/05/27) */ Membership with InboxDollars(r) is voluntary however the terms of membership are required to be followed by our membersIn this case, the members violated those terms InboxDollars(r) does not permit more than account per individual, per household, and/or per computer InboxDollars does not permit advertised opportunities to be credited to more than one account per member, per household or per computer address and the accounts were completing some of the same advertised opportunities http://www.inboxdollars.com/pages/terms Due to the violation of the terms the accounts were closed We respectfully request that this case be closed as resolved Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have both been using Inbox Dollars for years, they have never once complained about either of us sharing a computerWe have two separate addresses, two different names, identities, email addresses, etcThe only reason Inbox Dollars closed our accounts is because we actually use them & they owe us a decent pay outThey owe me those two checks for my mother & for myself, any other response is unacceptableI run a Facebook Group & recommend Inbox Dollars on a regular basis, after this incident I will have to share with all of my followers the fraud & numerous complaints against them on the Revdex.comI will not accept any other response that that of receiving the checks owed to the both of us, as I said any other response is unacceptableI will submit a new complaint against Inbox Dollars through the Revdex.com every single week until I receive JUSTICE & get the proper response, not that of fraudulencePerhaps I will start investigating how many other people have been effected by this fraud & start taking this even further Final Consumer Response / [redacted] (4200, 14, 2015/06/09) */ I have received the check per my request; however; they still owe my mother & I each an additional $check per the terms of the Club W deal which we each participated in & completedWe have spoken with Club W & they are trying to help us, but they can not submit payment on account of Inbox Dollars closing our accounts on usTherefore Inbox Dollars needs to submit another check to each of us for $ Final Business Response / [redacted] (4000, 16, 2015/06/09) */ Membership with InboxDollars(r) is voluntary however the terms of membership are required to be followed by our members In this case, the members violated those terms InboxDollars(r) does not permit more than account per individual, per household, and/or per computer InboxDollars does not permit advertised opportunities to be credited to more than one account per member, per household or per computer address and the accounts were also completing the same advertised opportunitieshttp://www.inboxdollars.com/pages/terms Due to the violation of the terms the accounts were closed We respectfully request that this case be closed as resolved
Member contacted us about a survey credit he had not received The member has been extremely abusive with supports staffWe explained the member we are able to assist but we need the member to refrain from threatening the support staff and using abusive language The Member continued to use abusive language and per the terms the account was closed however, the Member was notified via email that we would be happy to assist further if he would agree not to become abusive with the staffThe Member has never respondedPer the terms & conditions the account was closed https://www.inboxdollars.com/pages/terms "By agreeing to these Terms, you are agreeing that you will also follow these rules: (1) Do not publicly display or use the Site /features to share inappropriate content or material including but not limited to: nudity, pornography, graphic violence, use harassing, profane or hate comments to employees of site and/or its Members Failure to comply may result in the cancellation of Account and earnings"Member's account had been closed due to ongoing violation of the terms and unwillingness to cooperate with staff allowing them to assist
Initial Business Response / [redacted] (1000, 9, 2015/10/12) */ Inboxdollars has strict policies and procedures in place to ensure that any request for unsubscribing to our emails is in compliance InboxDollars (and its affiliates) respect all requests for an unsubscribe to email distribution listsInboxdollars monitors and maintains this process by testing our systems regularly The email was verified as being successfully removed from our mailing listsWe respectfully request that this complaint be closed as resolved Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/13) */
Initial Business Response / [redacted] (1000, 5, 2014/08/20) */ The member contacted InboxDollars LiveChat for assistance on August 12th, regarding a credit inquiry for the Discover IT cardThe agent escalated the inquiry to our Resolution Team for further assistanceThe Member Services Manager responded via email same day and apologized for the delay in crediting but to assist him further per our policy, asked him to please forward his confirmation email (acceptance of the card) to us directly to complete the crediting reviewThe member never responded back to us via chat, phone call or emailAs a courtesy to this member, we have applied the offer credit to his account and respectfully ask that this case be closed Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cotter Web has lied to the Revdex.comI DID RESPOND TO THEM even though they said I did notI talked to THREE REPS via their "web chat" line, talked to someone on the phone twice, and wrote five emailsEach time I shared with them that I NEVER RECEIVED THE EMAIL THEY WERE REQUESTINGThey obviously are lazy, negligent or just plain con artistsThey said they would call Discover on two occasionsThey did not do that either as I called Discover myself and they stated no one from their company had called about my caseAgain, they lied and are terroristsWhy this scamming company just can't tell the truth (even if the customer doesn't like it) is beyond meThey just lie and con and terrorize disabled and elderly people like myselfOne person even said "you probably didn't even apply for the card." To that, I replied, "I already have received it while you are terrorizing meDo you want me to send you a copy of the letter than came with the card?" which would prove you are liarsTo that, they hung up om me and never requested itI am honestThey are terrorists!! Final Business Response / [redacted] (1000, 12, 2014/09/04) */ The member has not spoken directly to us via phone or via email regarding this offerThe member received a courtesy credit to his account for the Discover Card offer on August 18th, On August 20th, the member requested a payment of his earnings which was processed and mailed to him on August 27th, The member has received all monies requested and we respectfully request that this case be closed as resolved
The member contacted us regarding TV channel crediting and let us know that the daily limit had changed however, the messaging on the site was incorrectly displayed We provided a courtesy credit at that time of $to the account and explaining that the daily max available on TV Channel can change and apologized for any confusion caused We respectfully request that this be marked as closed & resolved
Member account was flagged due to a VPN IP detected on the account which is not permitted per our terms & conditions http://www.inboxdollars.com/pages/terms The member contacted us and we notified them of the issue,and explained which IP was causing the issue Member was also notified same day that we were allowing the account and that they were able to log back into their account The account has been open and available to the member same day but no response was received from our last notifications sent to Member The member has had full access to their funds and can request them at any time We respectfully request that the case be closed as resolved
Initial Business Response / [redacted] (1000, 5, 2014/05/12) */ The member contacted us via LiveChat on May 5th, The LiveChat agent notified Member that her inquiry would be sent to AccountingOur follow up email was sent to the Member on May 7th, offering alternative payment optionsA response back from the Member had not been receivedUpon receipt of this Revdex.com notification a call to the Member was made with alternative payment optionsThe payment was processed and sent to the Member on May 8th, We respectfully request this case be closed as satisfactorily resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Did hear from company but have received nothing, except a vague promise of a visa card but so far nothingPlease do not close case yet as I doubt the company will follow through on what they said Final Business Response / [redacted] (4000, 9, 2014/05/21) */ The member had requested alternative payment which was issued on May 8th, and mailed to the Member via US Postal ServiceMember received payment on May 15, We respectfully request this case be closed as satisfactorily resolved
The Member’s account was reported to InboxDollars by a survey provider for submitting invalid information during the survey process for the purpose of completion for crediting The Member was notified of this information and for the reason of the account closure in an email response Our terms & conditions state that Members must provide accurate and valid information to our advertisers and that InboxDollars reserves the right to terminate an account in the event a Member’s activity appears fraudulent
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have decided not to keep fighting I've repeatedly told them I log out of the VPN before visiting their site, but they won't listen However, now they're saying PARTS of the site will be functional for me So, I'll do what I can to get that minimum payout I'm disappointed that they just won't listen to me when I tell them over and over that I disconnect the VPN, and won't be recommending them in the futureThank you Revdex.com for trying to assist in this matter I'm just dropping it
The member created an account with InboxDollars on July 29th and contacted Livechat on August 1st regarding offers he had indicated he had completed As noted in chat, offers can credit at various times and are issued as soon as the advertiser(s) provides the credit to the members accountIf a member has not yet received a credit than this means that InboxDollars has not yet received a credit The member was asked to wait days before additional assistance could be provided as this is our standard policyIn addition, an email was sent to the member 8/notifying him that one of the offers he inquired about does take 15-days to credit and provided a screenshot of this messaging on this offer to help clarify We do ask that members please allow time (terms) for crediting to be reported by the advertiser and we will be more than happy to assist further should crediting not be issued by the advertiser during the timeframe specifiedhttps://www.inboxdollars.com/pages/terms
Initial Business Response / [redacted] (1000, 8, 2015/12/08) */ This member has an active account with InboxDollars but had made no attempt to contact us via LiveChat (24/7) or via email indicating that they were having a problem accessing their account After receipt of concern was filed we contacted member via email on occasions advising them to try clearing their cache on their browser assuming this is an issue, or the member could not remember their login or password but without more information we are not able to assist further It is requested that the member respond to our email so that we can help furtherThe account is still in Active status, Member was credited for PaidEmails on Dec 3rd, and member has full access to the account so we respectfully request this matter be closed/resolved
The members account shows that the member requested payment on April 6, 2017. Per the terms & conditions, InboxDollars requires that members accounts must be in active status in order for the payment to process. http://www.inboxdollars.com/pages/terms Section III. Inactivity Item 2:... Failure to Remain Active: If a Member does not visit any one of our Service Platforms while being logged in or confirm a PaidEmail® at least one time within a 10-day period, their Account may become inactive. Payment Requests are removed if a Member’s Account becomes inactive. The automated system that deactivates a Member’s Account is based on the above criteria and the review runs immediately prior to payment requests being processed. Therefore, it is possible for a Member’s Account to be active right up until the moment before their payment is processed and be denied due to inactivity or fraud. InboxDollars® urges Members to ensure their Account remains in active status in order to avoid any delay in processing payments. A reminder email to log in and keep account in active status in order for the payment to process was sent on April 13th, 2017. The member did not keep their account active as the last log in date was April 6th, 2017. This member may log in at any time. Activate their account by using the prompts as noted on the account and then request payment. We ask that they keep their account in active status allowing the system to process the payment.
During review it was discovered that this members account matched one payment email of several other accounts The member indicated that he sold his payment however, the email used to log into the payment redemption account was the same email associated with additional InboxDollars accounts A member may not transfer his account, account information including payment emails with account specific codes & pin to access funds outside parties As stated in our terms: Your Account, including any Cash or other credits in your Account, is non-transferable and non-assignable, and may not be pooled, lent, sold, or exchangedhttp://www.inboxdollars.com/pages/terms Due to the violations on the account per the terms it was closed
We appreciate all Member feedback regarding our site and InboxDollars is always working to provide the best experience possible for our members but it is important to note that there may be issues outside of our control that may interfere with a Member’s experience such as outside network connections, computer compatibility as well as a Member’s browser settings that can interrupt that optimal experienceWe have provided several reasons why this may be occurring to the Member to try to assist in correcting this issue We are happy to continue to try to assist this member via our internal support team We request that this inquiry be closed
We value all members on our site and appreciate the membership they have with InboxDollars It is important to note that as stated in our terms & conditions that if an individual joins our reward loyalty site they are a member and not an employee of the site and participation is strictly voluntary InboxDollars establishes relationships with advertisers and third parties to provide our members with the opportunity to earn cash credits as deemed by the advertisers for successful completion of that activity The member stated that she had been notified that her responses were not qualified and actually disqualified but felt she answered enough questions to qualify for the survey credit The chat agent attempted to explain the qualification process and also provided a courtesy credit from InboxDollars for the survey attemptInboxDollars always works with its advertisers & members to improve the level of service and enhance the experience for the member.We sincerely appreciate the member’s feedback and will pass this information onto the appropriate team for review We respectfully ask that this inquiry be closed as resolved
Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Member was issued a credit to his account for purchases made however, due to the member accessing the site from a foreign (non-US) location the account closed until his returnThe member has since returned to the United States and his account was reactivated The credits are fully available to the memberAs explained to the member earlier, The country listed in your Member Profile must be the country you are both living in, and logging into your InboxDollars(r) account from This members account was opened and credited upon his return to the USHe requested payment and it is set to process Dec 16th,We respectfully request that this case be closed as resolved Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/12/09) */
This members account was closed in error on Oct 31st and after review on November 1st was found to be eligible for access which was immediately granted and all funds released within hrs of finding the errorWe had notified the member of the error in writing but the member may not have seen our notification response prior to filing the inquiry with the Revdex.comThis member has been paid in full for his earnings as requested We respectfully request that this be deemed closed and resolved
Initial Business Response / [redacted] (1000, 6, 2015/07/02) */ The member had contacted us via LiveChat regarding the notice she had received on her account regarding SearchDuring review, it was noted and explained to the member that the warning she received was due to the system detecting unqualified search activity which prevents crediting The member was notified that in order to reset the Search feature she needed to continue searching using qualified terms/results and the system would reset once it detected that qualified searches were occurring InboxDollars is not able to guide or coach members on how to search as crediting can only occur when searches are organic and naturalThe system did reset and crediting was reinstated thru the automated search system due to this members new qualified searches We respectfully ask that this complaint be closed as resolved
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ This member was contacted on Nov 18th,at which time InboxDollars requested that he send a copy of the receipts for review and processing We informed the member that as soon as we received the receipts (confirmation emails) we would process the credits as applicable The member did not respond to our request Per our terms of membership, InboxDollars may request a member to submit a confirmation email to assist us in creditingThese terms are presented to the member who must read and agree to the terms before creating an account We are more than happy to assist this member as stated in our email dated Nov 18th, We respectfully request that this matter be closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I respectfully refuse to close There are three issues 1) Your T&C doesn't mention that you'll be asking for detailed info FOR ALL TRANSACTIONS, which is quite an important piece of infoBecause that's what you have been doing and no one would join if you had that info in your T&C 2) Your customer service clearly shows that you are trying to stall the customer as much as possible by wasting their timesYou asked for a list of ebay purchase with detailled info, which I had to track down and provided, then you ask for copies of receipts and shipping confirmationsDo you think this is reasonable? Why couldn't you just ask for the copies from getgo? Why can't you just do what other cashback portals do, TRACT AUTOMATICALLY!? 3) You start adding additional specific T&C which didn't exist and start applying retroactivelyThat's illegalProve me other wise but you had disclaimer about ebay in your website (To Revdex.com, please look at this another blog link that shows how terrible this company's business practice ishttp://www.orensmoneysaver.com/2015/12/i-got-paid-by-inbox-dollars-after.html " Let me go a little further into details for those three issues 1) You said your term states "Per our terms of membership, InboxDollars may request a member to submit a confirmation email to assist us in crediting" Let me quote the term that you have sent me "InboxDollars(r) credits Members for completing Offers based on information we receive from our AdvertisersThus, the Advertiser has the final say in whether or not a Member is credited for completing an OfferInboxDollars(r) makes no guarantee that Members will receive credit for completing an OfferMembers should save all confirmation/welcome emails (and similar information) they receive from the Advertiser after completing an OfferThis information can often be used to credit a Member's account if not done automatically." But you don't mention that you'll be requesting confirmation email for ALL transactionsAnd this has been the case for all the members who joined to take advantage of your ebay's 5% cashbackYou should've mentioned ALL TRANSACTIONS won't be tracked and you'll need to provide both copies of receipts and shipping confirmation for ALL PURCHASESBut you didn'tBecause you knew people wouldn't join once they know such hassleYou misled the new customers thinking you'll follow the typical cashback process, but you decided to do it in your own way As I said before, I am perfectly willing to provide confirmation for few transactions that need further info, but I fail to entertain your unreasonable request when none of my transactions get tracked and I need to do all the work to track them down 2) Your business practice is even more insidious because the first time I contacted, you asked me to list out all the transactions one by one with its purchase date, payment info, purchase amount, transaction date, item numberI did do that for minutes, but then you ask for more information to put another hurdleYou simply couldn't ask for the purchase receipts from the getgo? Why did you make the customer list out individual transactions if you would ask for the receipts again? DO you think customer's time is a joke? 3) Also in one of your emails, it says "Please note that purchases made with eBay Gift Cards, coupons or e-gift certificates are not applicable for form of payment method and not eligible for crediting." You had none of this disclaimer in your websiteYou start adding this disclaimer and trying to apply to orders retroactivelyThis is bait and switchThis kind of specific retail restrictions is always listed right below the retailer's name in all other cashback websitesBut you had none of themThis is bait and switch Just by principle, this kind of behavior infuriates me and makes me not to acquiesce to your ridiculous requests IN conclusion, I provided enough infoI gave you the list of all the transactions with transaction ID, purchase date, purchase amount, and payment methods TWICE through chat and emailIf you want further info for some of them, I'll provideBut if you still insist on getting copies of receipts and shipping confirmation emails for ALL TRANSACTIONS, I won't close this case and won't ever back down Final Business Response / [redacted] (4000, 13, 2015/12/26) */ This member recently submitted his receipts for review and all credits were applied to his account Member was notified of this crediting via Ticket [redacted] Dec 18th, On Dec 21st, member requested payment which is set to be processed on January 6th, Member is asked to keep account in active status per the terms in order to ensure processing is completed and to avoid any processing delays We respectfully request that this case be closed as resolved Final Consumer Response / [redacted] (2000, 15, 2016/01/07) */
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Initial Business Response / [redacted] (1000, 6, 2015/05/27) */ Membership with InboxDollars(r) is voluntary however the terms of membership are required to be followed by our membersIn this case, the members violated those terms InboxDollars(r) does not permit more than account per individual, per household, and/or per computer InboxDollars does not permit advertised opportunities to be credited to more than one account per member, per household or per computer address and the accounts were completing some of the same advertised opportunities http://www.inboxdollars.com/pages/terms Due to the violation of the terms the accounts were closed We respectfully request that this case be closed as resolved Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have both been using Inbox Dollars for years, they have never once complained about either of us sharing a computerWe have two separate addresses, two different names, identities, email addresses, etcThe only reason Inbox Dollars closed our accounts is because we actually use them & they owe us a decent pay outThey owe me those two checks for my mother & for myself, any other response is unacceptableI run a Facebook Group & recommend Inbox Dollars on a regular basis, after this incident I will have to share with all of my followers the fraud & numerous complaints against them on the Revdex.comI will not accept any other response that that of receiving the checks owed to the both of us, as I said any other response is unacceptableI will submit a new complaint against Inbox Dollars through the Revdex.com every single week until I receive JUSTICE & get the proper response, not that of fraudulencePerhaps I will start investigating how many other people have been effected by this fraud & start taking this even further Final Consumer Response / [redacted] (4200, 14, 2015/06/09) */ I have received the check per my request; however; they still owe my mother & I each an additional $check per the terms of the Club W deal which we each participated in & completedWe have spoken with Club W & they are trying to help us, but they can not submit payment on account of Inbox Dollars closing our accounts on usTherefore Inbox Dollars needs to submit another check to each of us for $ Final Business Response / [redacted] (4000, 16, 2015/06/09) */ Membership with InboxDollars(r) is voluntary however the terms of membership are required to be followed by our members In this case, the members violated those terms InboxDollars(r) does not permit more than account per individual, per household, and/or per computer InboxDollars does not permit advertised opportunities to be credited to more than one account per member, per household or per computer address and the accounts were also completing the same advertised opportunitieshttp://www.inboxdollars.com/pages/terms Due to the violation of the terms the accounts were closed We respectfully request that this case be closed as resolved
Member contacted us about a survey credit he had not received The member has been extremely abusive with supports staffWe explained the member we are able to assist but we need the member to refrain from threatening the support staff and using abusive language The Member continued to use abusive language and per the terms the account was closed however, the Member was notified via email that we would be happy to assist further if he would agree not to become abusive with the staffThe Member has never respondedPer the terms & conditions the account was closed https://www.inboxdollars.com/pages/terms "By agreeing to these Terms, you are agreeing that you will also follow these rules: (1) Do not publicly display or use the Site /features to share inappropriate content or material including but not limited to: nudity, pornography, graphic violence, use harassing, profane or hate comments to employees of site and/or its Members Failure to comply may result in the cancellation of Account and earnings"Member's account had been closed due to ongoing violation of the terms and unwillingness to cooperate with staff allowing them to assist
Initial Business Response / [redacted] (1000, 9, 2015/10/12) */ Inboxdollars has strict policies and procedures in place to ensure that any request for unsubscribing to our emails is in compliance InboxDollars (and its affiliates) respect all requests for an unsubscribe to email distribution listsInboxdollars monitors and maintains this process by testing our systems regularly The email was verified as being successfully removed from our mailing listsWe respectfully request that this complaint be closed as resolved Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/13) */
Initial Business Response / [redacted] (1000, 5, 2014/08/20) */ The member contacted InboxDollars LiveChat for assistance on August 12th, regarding a credit inquiry for the Discover IT cardThe agent escalated the inquiry to our Resolution Team for further assistanceThe Member Services Manager responded via email same day and apologized for the delay in crediting but to assist him further per our policy, asked him to please forward his confirmation email (acceptance of the card) to us directly to complete the crediting reviewThe member never responded back to us via chat, phone call or emailAs a courtesy to this member, we have applied the offer credit to his account and respectfully ask that this case be closed Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cotter Web has lied to the Revdex.comI DID RESPOND TO THEM even though they said I did notI talked to THREE REPS via their "web chat" line, talked to someone on the phone twice, and wrote five emailsEach time I shared with them that I NEVER RECEIVED THE EMAIL THEY WERE REQUESTINGThey obviously are lazy, negligent or just plain con artistsThey said they would call Discover on two occasionsThey did not do that either as I called Discover myself and they stated no one from their company had called about my caseAgain, they lied and are terroristsWhy this scamming company just can't tell the truth (even if the customer doesn't like it) is beyond meThey just lie and con and terrorize disabled and elderly people like myselfOne person even said "you probably didn't even apply for the card." To that, I replied, "I already have received it while you are terrorizing meDo you want me to send you a copy of the letter than came with the card?" which would prove you are liarsTo that, they hung up om me and never requested itI am honestThey are terrorists!! Final Business Response / [redacted] (1000, 12, 2014/09/04) */ The member has not spoken directly to us via phone or via email regarding this offerThe member received a courtesy credit to his account for the Discover Card offer on August 18th, On August 20th, the member requested a payment of his earnings which was processed and mailed to him on August 27th, The member has received all monies requested and we respectfully request that this case be closed as resolved
The member contacted us regarding TV channel crediting and let us know that the daily limit had changed however, the messaging on the site was incorrectly displayed We provided a courtesy credit at that time of $to the account and explaining that the daily max available on TV Channel can change and apologized for any confusion caused We respectfully request that this be marked as closed & resolved
Member account was flagged due to a VPN IP detected on the account which is not permitted per our terms & conditions http://www.inboxdollars.com/pages/terms The member contacted us and we notified them of the issue,and explained which IP was causing the issue Member was also notified same day that we were allowing the account and that they were able to log back into their account The account has been open and available to the member same day but no response was received from our last notifications sent to Member The member has had full access to their funds and can request them at any time We respectfully request that the case be closed as resolved
Initial Business Response / [redacted] (1000, 5, 2014/05/12) */ The member contacted us via LiveChat on May 5th, The LiveChat agent notified Member that her inquiry would be sent to AccountingOur follow up email was sent to the Member on May 7th, offering alternative payment optionsA response back from the Member had not been receivedUpon receipt of this Revdex.com notification a call to the Member was made with alternative payment optionsThe payment was processed and sent to the Member on May 8th, We respectfully request this case be closed as satisfactorily resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Did hear from company but have received nothing, except a vague promise of a visa card but so far nothingPlease do not close case yet as I doubt the company will follow through on what they said Final Business Response / [redacted] (4000, 9, 2014/05/21) */ The member had requested alternative payment which was issued on May 8th, and mailed to the Member via US Postal ServiceMember received payment on May 15, We respectfully request this case be closed as satisfactorily resolved
The Member’s account was reported to InboxDollars by a survey provider for submitting invalid information during the survey process for the purpose of completion for crediting The Member was notified of this information and for the reason of the account closure in an email response Our terms & conditions state that Members must provide accurate and valid information to our advertisers and that InboxDollars reserves the right to terminate an account in the event a Member’s activity appears fraudulent
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have decided not to keep fighting I've repeatedly told them I log out of the VPN before visiting their site, but they won't listen However, now they're saying PARTS of the site will be functional for me So, I'll do what I can to get that minimum payout I'm disappointed that they just won't listen to me when I tell them over and over that I disconnect the VPN, and won't be recommending them in the futureThank you Revdex.com for trying to assist in this matter I'm just dropping it
The member created an account with InboxDollars on July 29th and contacted Livechat on August 1st regarding offers he had indicated he had completed As noted in chat, offers can credit at various times and are issued as soon as the advertiser(s) provides the credit to the members accountIf a member has not yet received a credit than this means that InboxDollars has not yet received a credit The member was asked to wait days before additional assistance could be provided as this is our standard policyIn addition, an email was sent to the member 8/notifying him that one of the offers he inquired about does take 15-days to credit and provided a screenshot of this messaging on this offer to help clarify We do ask that members please allow time (terms) for crediting to be reported by the advertiser and we will be more than happy to assist further should crediting not be issued by the advertiser during the timeframe specifiedhttps://www.inboxdollars.com/pages/terms
Initial Business Response / [redacted] (1000, 8, 2015/12/08) */ This member has an active account with InboxDollars but had made no attempt to contact us via LiveChat (24/7) or via email indicating that they were having a problem accessing their account After receipt of concern was filed we contacted member via email on occasions advising them to try clearing their cache on their browser assuming this is an issue, or the member could not remember their login or password but without more information we are not able to assist further It is requested that the member respond to our email so that we can help furtherThe account is still in Active status, Member was credited for PaidEmails on Dec 3rd, and member has full access to the account so we respectfully request this matter be closed/resolved
The members account shows that the member requested payment on April 6, 2017. Per the terms & conditions, InboxDollars requires that members accounts must be in active status in order for the payment to process. http://www.inboxdollars.com/pages/terms Section III. Inactivity Item 2:... Failure to Remain Active: If a Member does not visit any one of our Service Platforms while being logged in or confirm a PaidEmail® at least one time within a 10-day period, their Account may become inactive. Payment Requests are removed if a Member’s Account becomes inactive. The automated system that deactivates a Member’s Account is based on the above criteria and the review runs immediately prior to payment requests being processed. Therefore, it is possible for a Member’s Account to be active right up until the moment before their payment is processed and be denied due to inactivity or fraud. InboxDollars® urges Members to ensure their Account remains in active status in order to avoid any delay in processing payments. A reminder email to log in and keep account in active status in order for the payment to process was sent on April 13th, 2017. The member did not keep their account active as the last log in date was April 6th, 2017. This member may log in at any time. Activate their account by using the prompts as noted on the account and then request payment. We ask that they keep their account in active status allowing the system to process the payment.
During review it was discovered that this members account matched one payment email of several other accounts The member indicated that he sold his payment however, the email used to log into the payment redemption account was the same email associated with additional InboxDollars accounts A member may not transfer his account, account information including payment emails with account specific codes & pin to access funds outside parties As stated in our terms: Your Account, including any Cash or other credits in your Account, is non-transferable and non-assignable, and may not be pooled, lent, sold, or exchangedhttp://www.inboxdollars.com/pages/terms Due to the violations on the account per the terms it was closed
We appreciate all Member feedback regarding our site and InboxDollars is always working to provide the best experience possible for our members but it is important to note that there may be issues outside of our control that may interfere with a Member’s experience such as outside network connections, computer compatibility as well as a Member’s browser settings that can interrupt that optimal experienceWe have provided several reasons why this may be occurring to the Member to try to assist in correcting this issue We are happy to continue to try to assist this member via our internal support team We request that this inquiry be closed
We value all members on our site and appreciate the membership they have with InboxDollars It is important to note that as stated in our terms & conditions that if an individual joins our reward loyalty site they are a member and not an employee of the site and participation is strictly voluntary InboxDollars establishes relationships with advertisers and third parties to provide our members with the opportunity to earn cash credits as deemed by the advertisers for successful completion of that activity The member stated that she had been notified that her responses were not qualified and actually disqualified but felt she answered enough questions to qualify for the survey credit The chat agent attempted to explain the qualification process and also provided a courtesy credit from InboxDollars for the survey attemptInboxDollars always works with its advertisers & members to improve the level of service and enhance the experience for the member.We sincerely appreciate the member’s feedback and will pass this information onto the appropriate team for review We respectfully ask that this inquiry be closed as resolved
Initial Business Response / [redacted] (1000, 5, 2015/12/08) */ Member was issued a credit to his account for purchases made however, due to the member accessing the site from a foreign (non-US) location the account closed until his returnThe member has since returned to the United States and his account was reactivated The credits are fully available to the memberAs explained to the member earlier, The country listed in your Member Profile must be the country you are both living in, and logging into your InboxDollars(r) account from This members account was opened and credited upon his return to the USHe requested payment and it is set to process Dec 16th,We respectfully request that this case be closed as resolved Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/12/09) */
This members account was closed in error on Oct 31st and after review on November 1st was found to be eligible for access which was immediately granted and all funds released within hrs of finding the errorWe had notified the member of the error in writing but the member may not have seen our notification response prior to filing the inquiry with the Revdex.comThis member has been paid in full for his earnings as requested We respectfully request that this be deemed closed and resolved
Initial Business Response / [redacted] (1000, 6, 2015/07/02) */ The member had contacted us via LiveChat regarding the notice she had received on her account regarding SearchDuring review, it was noted and explained to the member that the warning she received was due to the system detecting unqualified search activity which prevents crediting The member was notified that in order to reset the Search feature she needed to continue searching using qualified terms/results and the system would reset once it detected that qualified searches were occurring InboxDollars is not able to guide or coach members on how to search as crediting can only occur when searches are organic and naturalThe system did reset and crediting was reinstated thru the automated search system due to this members new qualified searches We respectfully ask that this complaint be closed as resolved
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ This member was contacted on Nov 18th,at which time InboxDollars requested that he send a copy of the receipts for review and processing We informed the member that as soon as we received the receipts (confirmation emails) we would process the credits as applicable The member did not respond to our request Per our terms of membership, InboxDollars may request a member to submit a confirmation email to assist us in creditingThese terms are presented to the member who must read and agree to the terms before creating an account We are more than happy to assist this member as stated in our email dated Nov 18th, We respectfully request that this matter be closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I respectfully refuse to close There are three issues 1) Your T&C doesn't mention that you'll be asking for detailed info FOR ALL TRANSACTIONS, which is quite an important piece of infoBecause that's what you have been doing and no one would join if you had that info in your T&C 2) Your customer service clearly shows that you are trying to stall the customer as much as possible by wasting their timesYou asked for a list of ebay purchase with detailled info, which I had to track down and provided, then you ask for copies of receipts and shipping confirmationsDo you think this is reasonable? Why couldn't you just ask for the copies from getgo? Why can't you just do what other cashback portals do, TRACT AUTOMATICALLY!? 3) You start adding additional specific T&C which didn't exist and start applying retroactivelyThat's illegalProve me other wise but you had disclaimer about ebay in your website (To Revdex.com, please look at this another blog link that shows how terrible this company's business practice ishttp://www.orensmoneysaver.com/2015/12/i-got-paid-by-inbox-dollars-after.html " Let me go a little further into details for those three issues 1) You said your term states "Per our terms of membership, InboxDollars may request a member to submit a confirmation email to assist us in crediting" Let me quote the term that you have sent me "InboxDollars(r) credits Members for completing Offers based on information we receive from our AdvertisersThus, the Advertiser has the final say in whether or not a Member is credited for completing an OfferInboxDollars(r) makes no guarantee that Members will receive credit for completing an OfferMembers should save all confirmation/welcome emails (and similar information) they receive from the Advertiser after completing an OfferThis information can often be used to credit a Member's account if not done automatically." But you don't mention that you'll be requesting confirmation email for ALL transactionsAnd this has been the case for all the members who joined to take advantage of your ebay's 5% cashbackYou should've mentioned ALL TRANSACTIONS won't be tracked and you'll need to provide both copies of receipts and shipping confirmation for ALL PURCHASESBut you didn'tBecause you knew people wouldn't join once they know such hassleYou misled the new customers thinking you'll follow the typical cashback process, but you decided to do it in your own way As I said before, I am perfectly willing to provide confirmation for few transactions that need further info, but I fail to entertain your unreasonable request when none of my transactions get tracked and I need to do all the work to track them down 2) Your business practice is even more insidious because the first time I contacted, you asked me to list out all the transactions one by one with its purchase date, payment info, purchase amount, transaction date, item numberI did do that for minutes, but then you ask for more information to put another hurdleYou simply couldn't ask for the purchase receipts from the getgo? Why did you make the customer list out individual transactions if you would ask for the receipts again? DO you think customer's time is a joke? 3) Also in one of your emails, it says "Please note that purchases made with eBay Gift Cards, coupons or e-gift certificates are not applicable for form of payment method and not eligible for crediting." You had none of this disclaimer in your websiteYou start adding this disclaimer and trying to apply to orders retroactivelyThis is bait and switchThis kind of specific retail restrictions is always listed right below the retailer's name in all other cashback websitesBut you had none of themThis is bait and switch Just by principle, this kind of behavior infuriates me and makes me not to acquiesce to your ridiculous requests IN conclusion, I provided enough infoI gave you the list of all the transactions with transaction ID, purchase date, purchase amount, and payment methods TWICE through chat and emailIf you want further info for some of them, I'll provideBut if you still insist on getting copies of receipts and shipping confirmation emails for ALL TRANSACTIONS, I won't close this case and won't ever back down Final Business Response / [redacted] (4000, 13, 2015/12/26) */ This member recently submitted his receipts for review and all credits were applied to his account Member was notified of this crediting via Ticket [redacted] Dec 18th, On Dec 21st, member requested payment which is set to be processed on January 6th, Member is asked to keep account in active status per the terms in order to ensure processing is completed and to avoid any processing delays We respectfully request that this case be closed as resolved Final Consumer Response / [redacted] (2000, 15, 2016/01/07) */