Cotton Babies Inc.

Complaint: ***
I am rejecting this response because they already have my debit card information on file and need to just credit my bank accountI will not call them and get stuck in another phone or email dispute over money that is rightfully mineThis has been going on since August, and my family needs the money. Thank you,***
Sincerely,
*** Dayton

Hi there, We do not have all of your credit card information on fileOur system does not keep the full credit card information on file for your securityI would be happy to call you insteadI will go ahead and call you with the number we have on file with the orderWe did decide to issue the refund even though the product was purchased as final sale we would be happy to issue this refund as a one time customer serviceWe understand you are frustrated and would be happy to issue the refund to you as soon as we collect all the information we need to issue the refund. Kindest Regards,***Customer Service Manager

I did call the customer as promised on yesterday's correspondence. Again we would be happy to refund the customer but we cannot do so without the credit card numbers.

Hi [redacted],We will go ahead and process your refund back to the card you used to place the order back last year. Please give us a call at 1.[redacted] with the first 12 digits of the card ending in [redacted] and we can process the refund.  Kindest Regards,[redacted]Cotton Babies Customer...

Service Manager