Initial Business Response /* (1000, 5, 2015/06/12) */
Our claims department is working on this claim and will have a resolution as soon as possiblefor informational purposes Mr*** did not file a proper claim with Advanced Moving & StorageWe will contact the customer and work toward
resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all I would like to respond to the comment that I did not fill out the claim properly, I filled out all of the paperwork that I was sent immediately and sent it back to themThey never responded to me that anything was filled out incorrectly, they instead sent me a $check stating that all but a couple of my very small claims had been deniedThey also made claims in their documents that I had packed certain items that I had notYou can clearly see on the mirror, for example, that it had been wrapped in kraft paper (which I did not have) and placed in a box (which was theirs)I also have a hard time trusting anything they claim because their driver was on the phone with the owner and told me that I "Had to sign the document or I would have no re-course on claims" and that was told to him by the owner *** ***If you go on to yelp you can clearly see that this organization has pulled these types of ploys on numerous customers
If they are truly working on putting together a solution that will satisfy the damage and lost items, I will be happy to consider this matter closed, but at this point all I have is a $check and quite a few lies about me packing product and them not loosing my belongingsThey have a long way to go to make sure that I am made whole
Final Consumer Response /* (4200, 11, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Today, 6/6, is days after their promised resolutionAs of 5:09pm CST there has been no contact from the moving companyThey have not made good on their promise to resolve this issue
Final Business Response /* (4000, 16, 2015/07/29) */
Revdex.com
Re; Case# ***
*** ***
Hello ***,
Enclosed please find our settlement letter sent to MrCrocker along with a copy of our settlement checkMr ***'s damage claim was settled based on industry standards as well as the valuation chosen by Mr*** for the coverage of his household goodsIt is our understanding Mr*** is seeking lodging expenses for one night of hotel stay for him and his family due to the delivery date Advanced delivered Mr***'s goods onOur truck actually arrived the previous day on Saturday January 31, at 3:pm eastern time to deliver MrCrockers itemsAs per MrCrockers request Advanced rescheduled Mr***'s delivery for the following day Sunday February X XXXXAlso to effect delivery of Mr***'s household goods the police were needed to direct traffic as the residence of MrCrocker was located on a two lane busy city streetIt is the responsibility of the customer to provide a safe mode of transport for our movers to move their household goods into their residence, as well as any municipal permits or police directional assistance requiredIn closing Advanced Moving & Storage Incwas always in compliance with all terms of our contract with Mr***
It is always our goal to provide excellent quality service to our customers and we feel this was provided for Mr*** and his family.We are sorry Mr *** feels his experience with our company fell short of his expectationsIf any additional information is needed or you have any additional questions please feel free to give me a call
I am sending this information with all the necessary paperwork to your office via U.SMail
Regards,
*** ***
Claims Department
P: (XXX) XXX-XXXX F: (630) 790-
US DOT# *** *** *** *** MC
Advanced Moving & Storage, Inc
Initial Business Response /* (1000, 5, 2015/05/28) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
This claimed was previously addressed with our customerOur claims department is in the process of reopening this claim and
reviewingWe have been in contact with our customer and will work with them to resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is just another lieI have in no way been contacted by Advanced Moving since my complaintNot to mention, the only claim response I received was a year after the claim was filed with themThis company has lied to me from the start, and has continued to do soI do not trust this company or their lack of ethicsTherefore I do not beleive the company is reveiwing the claim nor will I receive a response That resolves the issue of my stolen and damaged property
Final Business Response /* (4000, 9, 2015/06/12) */
Our claims department is in the process of settling this customer's complaint, we have requested information form this customer and as of this date we have not received the requested information
Initial Business Response /* (1000, 5, 2015/05/08) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Mr*** customer service and damaged/missing items claim is being addressed by our claims department and will be resolved within the next days
Initial
Consumer Rebuttal /* (3000, 7, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have already been over the legal day response period by 3-weeks
Final Consumer Response /* (4200, 12, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No proposal has been received
We are presently out-of-state, and will not receive mail until June 8, We will find out IF we receive ANY proposed resolution
Advanced Moving and Storage has not contacted us for monthsI initiated the contact myself, weeks ago.....nothing sinceAlso we learned how many formal complaints have been issued against this company
Final Business Response /* (4000, 14, 2015/06/05) */
upon completion of the claim a resolution letter and check in the amount of $1,was sent to the customer on June 2, Advanced Moving & Storage Incconsiders this matter settled and closed
Thank You
Initial Business Response /* (1000, 5, 2015/06/20) */
Advanced Moving & Storage's claims department is reviewing this customer's complaint and will have a resolution to this customer's complaint within the next 14 days.
Advanced Moving & Storage has refunded [redacted] deposit in full with a check dated March 3, 2016 in the amount of $586.00. Please remove this complaint from our history as this complaint is unwarranted.
Mr. [redacted] wishes to withdraw his complaint against Advanced Moving & Storage, please contact customer to confirm and kindly remove this complaint from our file.
Initial Business Response /* (1000, 5, 2015/07/30) */
[redacted] Il
Revdex.com Case#XXXXXXXX
Advanced Moving & Storage provided your estimate for your move on June 3rd 2015. While we pride ourselves on providing as accurate of an estimate as possible there are a number...
of unforeseen reasons your move could take longer to complete than estimated. Also when you scheduled your move it was explained to you by our office move coordinator you worked with in setting up your move that the actual cost of your move could vary. Enclosed please see a copy of the document "Move to take longer than the original estimate form signed by you where narrow exits, hallway, or entrances are checked. As for payment for your move, Advanced Moving & Storage charged you exactly for the time we worked. The movers refunded you back $100.00 as all the time you paid for in advanced was not used. There were no charges for any packing labor only for cartons used. Enclosed is a copy of your Bill of lading #XXXXX with the actual charges. Also as a customer courtesy and in affect to maintain good customer relations we have enclosed a one hour $125,00 refund check. In the future if you find that you are in the need of moving services we hope that you will think of Advanced Moving & Storage. We will also offer you a $100.00 credit on any future moving services.
Regards
Advanced Moving & Storage Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund of 1 hour, however the company provided an estimate for time required to complete the move that was inaccurate by more than 50%. This type of error is unacceptable, I hope that in the furture the company reevaluates their estimation process in an effort to improve accuracy. I will not use this company again, as their estimates are not reliable.
Initial Business Response /* (1000, 7, 2015/07/16) */
The deposit was refunded to the customer on June 30, 2015 for $500.00 Check# [redacted].
The check did clear our bank
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The household goods of Mrs. [redacted] are scheduled to be delivered between December 30, 2016 and January 6, 2016 in Spanish Fort Alabama. This schedule for delivery has been discussed and agreed upon with Mrs. [redacted].
Initial Business Response /* (1000, 5, 2015/08/14) */
Revdex.com
[redacted]
Case# XXXXXXXX
CC: [redacted]
Advanced Moving & Storage Inc. was not able to service her move. Advanced Moving & Storage has refunded the deposit. It was not in our control as to the moving company that...
she selected and hired as well as the hourly rate that she was billed. Advanced Moving & Storage Inc will offer a $250.00 credit on any future moving services.
Regards,
Claims Department
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already stated in my first explanation that Advanced Moving and Storage offered a credit of $100 towards a future move. I will not use this company ever again, therefore I am not interested in a credit of any amount. We gave Advanced Moving & Storage the chance to come later that day, as late as they wanted, or the next day, no matter what time, they declined. We did not have any other chance than to hire a different moving company and I think it is clear to everyone that finding a moving company that is able to come same day/next day, is extremely hard to find. Advanced M&S put us in a very tough position with no help at all. I am not interested in a credit towards their service.
[redacted]
Initial Business Response /* (1000, 5, 2015/06/12) */
Our claims department is working on this claim and will have a resolution as soon as possiblefor informational purposes Mr*** did not file a proper claim with Advanced Moving & StorageWe will contact the customer and work toward
resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all I would like to respond to the comment that I did not fill out the claim properly, I filled out all of the paperwork that I was sent immediately and sent it back to themThey never responded to me that anything was filled out incorrectly, they instead sent me a $check stating that all but a couple of my very small claims had been deniedThey also made claims in their documents that I had packed certain items that I had notYou can clearly see on the mirror, for example, that it had been wrapped in kraft paper (which I did not have) and placed in a box (which was theirs)I also have a hard time trusting anything they claim because their driver was on the phone with the owner and told me that I "Had to sign the document or I would have no re-course on claims" and that was told to him by the owner *** ***If you go on to yelp you can clearly see that this organization has pulled these types of ploys on numerous customers
If they are truly working on putting together a solution that will satisfy the damage and lost items, I will be happy to consider this matter closed, but at this point all I have is a $check and quite a few lies about me packing product and them not loosing my belongingsThey have a long way to go to make sure that I am made whole
Final Consumer Response /* (4200, 11, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Today, 6/6, is days after their promised resolutionAs of 5:09pm CST there has been no contact from the moving companyThey have not made good on their promise to resolve this issue
Final Business Response /* (4000, 16, 2015/07/29) */
Revdex.com
Re; Case# ***
*** ***
Hello ***,
Enclosed please find our settlement letter sent to MrCrocker along with a copy of our settlement checkMr ***'s damage claim was settled based on industry standards as well as the valuation chosen by Mr*** for the coverage of his household goodsIt is our understanding Mr*** is seeking lodging expenses for one night of hotel stay for him and his family due to the delivery date Advanced delivered Mr***'s goods onOur truck actually arrived the previous day on Saturday January 31, at 3:pm eastern time to deliver MrCrockers itemsAs per MrCrockers request Advanced rescheduled Mr***'s delivery for the following day Sunday February X XXXXAlso to effect delivery of Mr***'s household goods the police were needed to direct traffic as the residence of MrCrocker was located on a two lane busy city streetIt is the responsibility of the customer to provide a safe mode of transport for our movers to move their household goods into their residence, as well as any municipal permits or police directional assistance requiredIn closing Advanced Moving & Storage Incwas always in compliance with all terms of our contract with Mr***
It is always our goal to provide excellent quality service to our customers and we feel this was provided for Mr*** and his family.We are sorry Mr *** feels his experience with our company fell short of his expectationsIf any additional information is needed or you have any additional questions please feel free to give me a call
I am sending this information with all the necessary paperwork to your office via U.SMail
Regards,
*** ***
Claims Department
P: (XXX) XXX-XXXX F: (630) 790-
US DOT# *** *** *** *** MC
Advanced Moving & Storage, Inc
Initial Business Response /* (1000, 5, 2015/05/28) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
This claimed was previously addressed with our customerOur claims department is in the process of reopening this claim and
reviewingWe have been in contact with our customer and will work with them to resolution
Initial Consumer Rebuttal /* (3000, 7, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is just another lieI have in no way been contacted by Advanced Moving since my complaintNot to mention, the only claim response I received was a year after the claim was filed with themThis company has lied to me from the start, and has continued to do soI do not trust this company or their lack of ethicsTherefore I do not beleive the company is reveiwing the claim nor will I receive a response That resolves the issue of my stolen and damaged property
Final Business Response /* (4000, 9, 2015/06/12) */
Our claims department is in the process of settling this customer's complaint, we have requested information form this customer and as of this date we have not received the requested information
Initial Business Response /* (1000, 5, 2015/05/08) */
Contact Name and Title: *** ***, President
Contact Phone: XXX-XXX-XXXX
Mr*** customer service and damaged/missing items claim is being addressed by our claims department and will be resolved within the next days
Initial
Consumer Rebuttal /* (3000, 7, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have already been over the legal day response period by 3-weeks
Final Consumer Response /* (4200, 12, 2015/05/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No proposal has been received
We are presently out-of-state, and will not receive mail until June 8, We will find out IF we receive ANY proposed resolution
Advanced Moving and Storage has not contacted us for monthsI initiated the contact myself, weeks ago.....nothing sinceAlso we learned how many formal complaints have been issued against this company
Final Business Response /* (4000, 14, 2015/06/05) */
upon completion of the claim a resolution letter and check in the amount of $1,was sent to the customer on June 2, Advanced Moving & Storage Incconsiders this matter settled and closed
Thank You
Initial Business Response /* (1000, 5, 2015/06/20) */
Advanced Moving & Storage's claims department is reviewing this customer's complaint and will have a resolution to this customer's complaint within the next 14 days.
Advanced Moving & Storage has refunded [redacted] deposit in full with a check dated March 3, 2016 in the amount of $586.00. Please remove this complaint from our history as this complaint is unwarranted.
Mr. [redacted] wishes to withdraw his complaint against Advanced Moving & Storage, please contact customer to confirm and kindly remove this complaint from our file.
Initial Business Response /* (1000, 5, 2015/07/30) */
[redacted] Il
Revdex.com Case#XXXXXXXX
Advanced Moving & Storage provided your estimate for your move on June 3rd 2015. While we pride ourselves on providing as accurate of an estimate as possible there are a number...
of unforeseen reasons your move could take longer to complete than estimated. Also when you scheduled your move it was explained to you by our office move coordinator you worked with in setting up your move that the actual cost of your move could vary. Enclosed please see a copy of the document "Move to take longer than the original estimate form signed by you where narrow exits, hallway, or entrances are checked. As for payment for your move, Advanced Moving & Storage charged you exactly for the time we worked. The movers refunded you back $100.00 as all the time you paid for in advanced was not used. There were no charges for any packing labor only for cartons used. Enclosed is a copy of your Bill of lading #XXXXX with the actual charges. Also as a customer courtesy and in affect to maintain good customer relations we have enclosed a one hour $125,00 refund check. In the future if you find that you are in the need of moving services we hope that you will think of Advanced Moving & Storage. We will also offer you a $100.00 credit on any future moving services.
Regards
Advanced Moving & Storage Inc.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the refund of 1 hour, however the company provided an estimate for time required to complete the move that was inaccurate by more than 50%. This type of error is unacceptable, I hope that in the furture the company reevaluates their estimation process in an effort to improve accuracy. I will not use this company again, as their estimates are not reliable.
Initial Business Response /* (1000, 7, 2015/07/16) */
The deposit was refunded to the customer on June 30, 2015 for $500.00 Check# [redacted].
The check did clear our bank
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
The household goods of Mrs. [redacted] are scheduled to be delivered between December 30, 2016 and January 6, 2016 in Spanish Fort Alabama. This schedule for delivery has been discussed and agreed upon with Mrs. [redacted].
Initial Business Response /* (1000, 5, 2015/08/14) */
Revdex.com
[redacted]
Case# XXXXXXXX
CC: [redacted]
Advanced Moving & Storage Inc. was not able to service her move. Advanced Moving & Storage has refunded the deposit. It was not in our control as to the moving company that...
she selected and hired as well as the hourly rate that she was billed. Advanced Moving & Storage Inc will offer a $250.00 credit on any future moving services.
Regards,
Claims Department
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already stated in my first explanation that Advanced Moving and Storage offered a credit of $100 towards a future move. I will not use this company ever again, therefore I am not interested in a credit of any amount. We gave Advanced Moving & Storage the chance to come later that day, as late as they wanted, or the next day, no matter what time, they declined. We did not have any other chance than to hire a different moving company and I think it is clear to everyone that finding a moving company that is able to come same day/next day, is extremely hard to find. Advanced M&S put us in a very tough position with no help at all. I am not interested in a credit towards their service.
[redacted]