Cotton Ginny Ltd

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:S&D has herein admitted they have failed to rectify the situationMy suggestion to the Revdex.com is to adjust the rating for S&D to reflect the unfair and deceptive business practices exemplified by S&D in order that future potential customers, unaware of these practices, are at least warnedThank you for protecting future customers who rely on the Revdex.com for their input and information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] was not nor has ever been a client of oursShe is the former roommate of our client [redacted] The claimant alleges we damaged her laptop during the move of her former roommate yet she was not there nor did she witness such actI have no way to investigate this matter any further than I already haveShe doesn’t know which mover was directly responsible, where the laptop was located, when it was “dropped,” which action the movers were performing when this drop happened Needless to say this really doesn’t give me much to go on This laptop was not listed on an inventory list of items we were required to be movedThere’s no way for us to verify whether or not this laptop was already damaged or if it even existed On Friday October [redacted] at 5:32pm David (Co-Owner of S&D Moving Co.) spoke with [redacted] regarding the incident in which she admits that the laptop in question was already cracked We’ve interviewed both of our movers that was on this job and both deny knowing anything about a laptop or a laptop being in the vicinity of the items being moved They are willing to sign sworn statements to that effect By [redacted] rationale anyone can come to us with such allegations and claim they had a $20,diamond ring and now it’s missing and we should just pay for it because we were there We have an amazing reputation online which precedes us and we were able to build that by doing right by the people that we service, but we cannot and will not bend over backwards for Non customers who try to extort us with a threat of a bad review If an incident like what [redacted] alleges took place we would imagine that our client [redacted] wouldn’t have been too happy with our service which is contrary to what the picture below suggests

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On the morning of the move, January**,2016, I was told by the S&D mover to copy word for word what was written on the their moving form. The S&D mover went so far as to draw a box around the words I needed to copy on the form – which you can see in the copies I am attaching. The S&D mover told me that unless I write the words he put the box around – exactly as they appear – he cannot move anything of mine. This happened the morning of the move- I was not given advance notice, I had the day off of work, the apartment building ready for my move, friends and family ready to help me, and I did exactly what he said – under duress. There was no other option. If I did not sign right then and there, according to the S&D mover, my move was off. There was no other choice. This is a travesty of any business whether small or large to do such a thing to clients.When the S&D movers unpacked everything and saw the items that were broken – I was assured it would be taken care of. It has not been taken care of. Instead, I have been insulted and humiliated. S&D said for my item, which they charged me $100 to move, "the maximum amount we would be liable for would be less that $5." (The spelling error is his, not mine.) Those are the moving company's exact words which I have received via email. The most insulting thing is I was not even offered a refund of the moving charge for the items broken by S&D. S&D claims I paid a moving / handling fee but that it did not include insurance. But if it didn't include coverage, why would I pay to have my items broken?In the S&D statement, he claims I opted for 30 cents per pound coverage. I DID NOT. The form he sent to me stated - direct quote - "Coverage Requested  (Please choose the total amount you would like your items to be covered for):[Up to $2,499 = Free of Charge]  [$5,000 = Cost of $25] [$10,000 = Cost of $50] [$15,000 = Cost of $75]" and that is how I sent it back to him as well. I chose this option because it clearly states up to $2,499 as the max coverage. Under S&D thinking, had I paid extra to have more insurance, I still would have been forced to write "60 cents /lb/article" which still wouldn't cover the repairs of my broken items. (Under S&D thinking, having opted for the additional insurance would entitle me to less than $10 compensation.) How is this a legal way for S&D to do business?  I am seeking that this be remedied for the amount I indicated of $631.18, which is far less than the max coverage I selected which was $2,499.Should the Revdex.com not be able to resolve this matter, I would like to take this matter to small claims court for a myriad of reasons. I want my items repaired. I also would like to see to it that the S&D process of doing business is more transparent going forward. S&D should not be allowed to have their customers confirm the insurance via email and then force them to change the insurance on the day of the move when the moving truck is at their door and the mover is on their property. I believe a judge would demand this change happen at S&D. Additionally, prior customers of S&D should be contacted and made aware of this in case they faced similar situations with S&D and need restitution.  Additionally, I will file my complaint with the NY DOT in order that they investigate this matter as well. Please see the pics attached- note the option I selected in advance of the move. Thank you.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:S&D has herein admitted they have failed to rectify the situation. My suggestion to the Revdex.com is to adjust the rating for S&D to reflect the unfair and deceptive business practices exemplified by S&D in order that future potential customers, unaware of these practices, are at least warned. Thank you for protecting future customers who rely on the Revdex.com for their input and information.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this point we have exhausted all of our options. [redacted] can do what he feels he needs to do to rectify this situation.

It is our position that the client mentioned above has a misunderstanding of the charges. We provided Joey with a flat rate estimate.  This estimate gives a detailed inventory of each item being moved along with prices for each.   Joey had the ability to view the estimate and agree or...

disagree to the items listed. The estimate was sent via email, Joey agreed and we proceeded forward. After this process was completed we then sent over a “Confirmation of Services” form. Within the “Confirmation of Services” form there’s a section that ask the amount of Coverage the customer wishes to purchases if any at all. Joey returned the form with all the other options deleted and left the free of charge option displayed, indicating he did not want any additional coverage. We are not insurance brokers; therefore, we are not legally allowed to sell insurance as [redacted] would indicate. What we offered is called valuation. It covers individual items on a per pound basis. We offer different options at varying price points. This is detailed and explained on the “Confirmation of Services” form along with an attachment of a further detailed explanation. I will upload a copy of this email thread for your convenience.  On the day of the move, my lead guy (Yonattan) inventoried [redacted] place and found approximately 2x the amount of items originally listed the inventory list. The additional fees [redacted] are referring to are the cost to move each individual item, as there are charges associated with every single item on the list. [redacted] states he was paying for coverage protection for these items when this is not the case nor was that ever inferred by S&D Moving. He was merely paying for the cost to transport said item based on cubic footage and handling fee. [redacted] claims he was forced to copy a particular part of a sentence under duress for his coverage option, yet he selected the same coverage once before on the “Confirmation of Services” prior to the move. Now unless [redacted] was somehow intimidated by the bold font used when offering all the coverage options we have on our “Confirmation of Services” form, I don’t see how this could have been done under duress. This is the same procedure done for each and every client we schedule. As with all of our customers we want to do our best to go above and beyond to see to it that our customers feel that they have been treated fairly, with that being said we offered Joey more than 10X what the coverage he selected entitles him to. We then went a step above that and offered 1.5x the initial offer. And when we received a concerned phone call from someone calling on his behalf we then offered 2x the amount of the original offer. [redacted] declined all offers and submitted me an invoice of the frame he had repaired.  He had not reached out to us to see if we could have it repaired or get a second opinion. He had it repaired and sent us over the invoice expecting us to pay.  We make it our business to do right by our customers and this is confirmed by our more than 100 5 star reviews on yelp. As a small business we cannot afford to shell out $600 plus dollars on frivolous claims with the threat of being reported to the Revdex.com. For your convenience I have attached a copy of the “Confirmation of Services” form, His original inventory list as well as the updated inventory and his bill of lading. Thank you for your help with mediating this matter.

[redacted] was not nor has ever been a client of ours. She
is the former roommate of our client [redacted].  The claimant alleges we damaged her laptop
during the move of her former roommate yet she was not there nor did she
witness such act. I have no way to investigate this matter any...

further than I already have. She doesn’t know
which mover was directly responsible, where the laptop was located, when it was
“dropped,” which action the movers were performing when this drop happened.
Needless to say this really doesn’t give me much to go on.  This laptop was not listed on an inventory
list of items we were required to be moved. There’s no way for us to verify
whether or not this laptop was already damaged or if it even existed.                On
Friday October [redacted] at 5:32pm David (Co-Owner of S&D Moving  Co.) spoke with [redacted] regarding
the  incident in which she admits that
the laptop in question was already cracked.     We’ve interviewed both of our
movers that was on this job and both deny knowing anything about a laptop or a
laptop being in the vicinity of the items being moved.  They are willing to sign sworn statements to
that effect.                               By
[redacted] rationale anyone can come to us with such allegations and claim they had
a $20,000 diamond ring and now it’s missing and we should just pay for it
because we were there.  We have an
amazing reputation online which precedes us and we were able to build that by
doing right by the people that we service, but we cannot and will not bend over
backwards for Non customers who try to extort us with a threat of a bad review.  If an incident like what [redacted]
alleges took place we would imagine that our client [redacted]
wouldn’t  have been too happy with our
service which is contrary to what the picture below suggests.