Cottonwood Decor

On Sept1, 2015, in a phone conversation with Ms***, both parties agreed to end theconsignment agreementWe stated that Ms [redacted] could pick up her final reconciliationstatement (a statement of items sold, the selling price, fees such as credit card fees, andamount due to her), a check (if applicable), and her remaining items on September 29, 2015between 1:- 4:at our shopThis gave almost days for the consignee to makearrangements for piat that timeWe requested that if she were planning to sendrepresentatives to pick up her items (since she lives out of state) that she provide us with theirnames ahead of time and that they bring picture ID'SWe also clearly stated that Ms [redacted] orher representatives would need to pack and move her itemsMs [redacted] agreed to thosearrangements at that timeWe worked diligently to have the reconciliation statement and herremaining items ready on the agreed date.Subsequently, we received multiple emails demanding that we provide the reconciliationstatement ahead of time and stating that she could not pick up the items on the agreed date.She did not offer any times or dates that were compatible with operating our little shop andthat would not interfere with customers on our busiest sales daysWe reiterated numeroustimes that the reconciliation statement, check, and her items would be available on Sept29, asagreedWhen Ms [redacted] continued to state that she would not be able to pick up her items onthe 29, we explained that space was at a premium in our tiny shop and that we could notcontinue to store her items after that dateWe did offer to move her items to a storage unitand provide her with the location and access informationIn that way, she or herrepresentatives could pick up the items at their convenience - any day, any timeWe thoughtthis was a very reasonable offer, particularly since this would be at a minimal expense to herHowever, Ms [redacted] continued to be uncooperative and continually accused us of "breaking thecontract"The only clauses in the contract dealing with ending of the agreement state:~the consignee (Ms***) may cancel at any time and that the items must be picked up "in areasonable time", ~ the consignor reserves the right to discontinue sale of the consignee's items at any time.The contract was ended by mutual agreement on Sept1; therefore, Ms [redacted] had to removeher items in a reasonable timeWe feel that days to arrange pick up was a more thanreasonable amount of timeOn Sept25, some people showed up at our shop unannounced and stated that they werethere to pick up Ms***'s itemsWe weren't even in the shop that day, but told our son toinform them that her items would be ready on the 29th as promisedOn Sept29, we received communication from Ms [redacted] that she had arranged for friends to behome around 4:and that we could deliver the items to their garageIn spite of the fact thatwe had clearly stated that she was responsible for packing and moving her items, we agreed.So, we delivered her final reconciliation statement, her final check, and her remaining items.The reconciliation statement is in the same form that we provide to all consignees and dealersin our shopNeedless to say, in Oct., we were quite shocked when we received the notice from the Revdex.com thata complaint had been filedWe were particularly shocked to see that the complaint was datedSept-six days before the agreed date that we said we would provide all the things that sherequestedWe lived up to our end of the agreement and provided all the requested items on Septaswe said we wouldMs [redacted] has received her final reconciliation statement, her final check, andher unsold itemsOur business with her is concludedSincerely, [redacted]

I am in receipt of your e-mail dated October 28,regarding my complaintI have reviewed John [redacted] 's response.My letter is to address his response and provide an accurate, historical account of the events and communication between the two of usPlease find enclosed copies of all pertinent documentation.I contracted with John to sell some of my property on consignment on July 25,and returned to my residence in South Carolina in November Before I left, I asked John if I needed to pick up any of my property and he said, "No" and that he would keep everything until it soldPer our contract, "Consignor will issue an accounting of consignee's monthly sales and issue a check, if applicable, within the first days of the following month On the second page signed by John [redacted] states, "Consignment agreement is to continue when owner movesChecks will be mailed to : [redacted] ***"(please see attached).In January 2015,I spoke to John and during that conversation he said that his shop, Cottonwood Decor, was not financially doing well and that he might need to close the businessOn January 24th, I received a text message from John with a picture of a vintage shoe stay/rest and he asked if it was my propertyI told him it was mineThen the next text read, "I don't see it on the listDo you know how much u want for it?" The shoe stay/rest was taken by him on August 13, He had also previously asked me about whether or not other property that he had in his possession was mine and the other items were not mineI asked him why he didn't know whether or not it was my property and he stated that some of the identification tags he puts on the property would fall offApparently, the only way he had to try and indentify who owned the property was a hand written notebook.In April 2015, I returned to Columbus, Ohio and went to Cottonwood Decor shop to speak to John in person as I had called him several times asking him to return my call and I received no responseWhen I asked him if any of my property had sold, I was told on April 19, that the butcher block table had sold for $and that there were other items that also sold, but he didn't know what they wereHe said that he was not going to be able to give me my check on time, but he would mail it to me on May 10, I told him that would be fineI left Columbus the first week of May and againasked him if I needed to get any of my property from him before I left and he replied, "No".On May 19, 2015, I called John and got no responseI then sent him a text message asking him if he had mailed my check and the list of items that sold and to give me a call so I could talk to him about itI received no responseOn May 29, I sent another text message asking him about the check and what was going onI received a text message from him on June 3rd that read, "SorryWe're working on itWill have it in a couple days." I did not receive anything and sent another text message on June 19th - "John, I received your last text message on June 3rdI have not received the check yet.When did you mail it?" No response from John was receivedOn June 25, 2015, I mailed John and his wife, Megan a list of everything that to my knowledge had not sold or I had not received paymentI asked them where my check was and to let me know if there was a problemI received no response.On July 8th, I sent another email asking why I had not received my checkI received no responseOn July 13th my text message to him read, "John, I just called youPlease give me a call." On July 15th, I texted, "John, I am calling you again asking that you give me a phone callI have asked you several times if there is a problem and I have not heard anything from youI can't believe that you would be that inconsiderate and waste my time over taking minutes to write me a a small check and send me a checklist"I received no response.On August 24th I texted, where is my check? I need to speak with you regarding this matterReturn my call [redacted] ***" - no response.On approximately August 26th, I called [redacted] Antique Mall and spoke to a manager inquiring whether or not he still had a space there in which he was selling propertyShe said that he was and asked me why I was asking about himI told her he owed me money and I had been trying to get in touch with him for approximately monthsI also told her that I was trying to find out if he was in business any longer.I finally received a call from John [redacted] on September 1, He said that he had been contacted by the manager of [redacted] , asked me what our conversation was about, and indicated that he was upset about the situationHe went on to say that she did not want to do business with him any longer and because of that, he was going to lose a lot of moneyI asked him why I didn't have my check for property that soldHis response was that he wasn't organized, but that he wrote my check a couple weeks ago and it was there to be mailedI asked him when he would mail it and he said he would send it out that dayHe also said that he no longer wanted to do business with me, that he would not talk to me again by phone, and that I would need to pick up my items or he could send them to auction or donate themHe said to let him know within a couple of weeksI received a check in the amount of $on September 8, and the envelope was postmarked September 4th, not September 1st like he had saidPlease note that the check is dated September 1, 2015, but he said that the check was written some time in AugustThe check was supposed to be payment for all of my property that had sold and on the check it shows, "payment for phone + table"I found out in his email to me on September 14th that other items had sold and not only had I still not been paid, but I still didn't know what had sold.On September 10, I sent John an e-mail inquiring why the statement that he sent me showed that the butcher block table only sold for $when on April 19th he told me that the table sold for $I never received an explanation about the discrepancyI told him that I needed to speak to him so that I could make arrangements to get my property back.On September 10th, th, and 12th, I sent John text messages asking if he had received my emailI received no response.On September 14th, I received an e-mail from John stating that in January John and I had a conversation about how he had lost a lot of money because of the space that my table took up and how he told me several times that he would no longer keep it and that I refused to take it backWe did talk in January, one time only, and he talked to me about dropping the price of the table which I agreed to doIn this e-mail, John states, "They need to be picked up Tuesday September 29th between 1:and 4:If they are not picked up by the date we will have to begin charging a storage fee and arrange to remove them from the shop quickly"This is the first time that John tells me that he is giving hours on one specific day only to get my property and if I can't make it at that time he will move my property to some storage unit which will be at a cost to mePlease note that our contract does not give him the authority to move my property to a storage unit or only allow me to get my property within a hour windowAlso, he stated, "We are still working on the final reconciliation statementWe did tell you that there are other items that have soldWe will have a check and a final reconciliation sheet with your items when they are picked up"This was the first time I was made aware that there were other items that sold in which I had not been paidThe check I received on September 8th was to be for all items soldThis is in direct violation of our contract which states that I was to be mailed a check for any items sold on the fifth of each month after the items sold the previous monthIn addition he was in violation of our contract, when he stated that he was not going to send me my check, but instead hold the check until the day my items are picked up.I sent John an email on September 14th in response and let him know that I would be able to have a friend come over before September 29th and pick up my property, but due to the fact that my friend works during the day that giving me only a hour window on Tuesday, September 29th is unreasonableI also requested to see official/original documentation showing how much the customers actually paid for my property - He first tells me my table sold for $then later indicates that it only sold for $I wanted to see proof of how much my property actually sold to the customers.On September 17th , I sent John an email asking him about the table discrepancy, what items of mine were left, copies of customer documentation for my property that was purchased, and to mail my check and listI received no responseThen on September 21st, I sent another email asking him about a responseI asked him again about making arrangements to pick up my property during his business hours.On September 1st I receive a response back stating that he sent me an email on September 18th that said, " You must pick up your items on Tuesday the 29thAs we stated we will provide a reconciliation sheet at that timeAny issues will be addressed in a timely mannerYou failed to respond to this." He went on to say that if I don't confirm that I would pick up my property between 1:and 4:and if I or my friends are not available on 9/29/during those hours, he would rent a storage space for the propertyHe also said that it would have a negative impact on his business for me to have my property picked up during his business hoursAll the times I was in his shop there were no customersAlso, he had no problem previously in allowing me to drop off property to his store and never indicated that it would cause a negative impact on his business.My September 21st response to John stated that I did not receive the September 18th email from him and I asked him to resend it for my recordsI again asked him to mail me my overdue check and checklist of items soldSince he didn't want my friends to pick up the property during his business hours, I suggested to John for them to come on a Saturday or Sunday either before or after his business hours or after he closes during the weekI asked him what items had not sold so that I would know whether or not I need to send a truck or if everything could fit into a car.I receive a response from John again on September 21st stating that his records showed I received the 9/email that he supposedly sent to me and refused to resend it to meHe says that if I don't confirm by 5:p.mtomorrow on September 22nd that I am picking up my property on September 29th he will assume that I am refusing to pick up items and he will take them to a storage unit then he will give me my check and list of items sold which I was supposed to have already receivedHe then threatens that he will charge $a day for storageIn addition, he says that he will not respond any more to texts other than to confirm pickup on 9/29/15.I sent another email on September 21st again asking him what other times he can be available in order to pick up my propertyAgain I ask him to mail me my check and listI asked him if all my unsold property was at his store, Cottonwood Decor I asked him again if there were any large items left so that I would know whether or not I needed a truckI asked him again to resend his September 19th emailI received no response to any of my questions.On September 25th, my friends took their truck to Cottonwood Decor to retrieve my propertyThe only person in the store was John's sonJohn's son went throughout the store looking for my property and said that there was none of my property there and that it was probably at his father's houseMy friends also looked through the property and said that they couldn't find any of my property eitherI later received an email from John stating, "We had no knowledge of anyone coming today and we would have declined because of the interference with our businessYou have not confirmed that your items will be picked up on Tuesday the 29thIn view of that and in order to avoid anymore delays we are going to put your items in a public storage unitWe will provide you with the location and any codes or access info you may need.This way you have pick them up anytime within the next days starting at the end of business on September 29thOnce picked we can finish whatever administrative issues need done"There is no explanation of what he means by "administrative issues" and there is nothing in our contract regarding this matterI responded on September 25th, again trying to set up a time with him, asking about my check and list, and telling him that he does not have my permission to move my property to a storage unitI also stated that it was illegal for him to withhold my money that was due months ago.On September 28th, I receive an email from John stating, "we have not heard from you, your friend, or anyone else, so we are assuming you are refusing to pick up your unsold items tomorrow" He goes on to say that if I don't get my property then he will put it in a storage unit.I sent an email to John on September 29th letting him know that I had a friend in Grandview that was willing to keep my property in her garageSince John had my property in his home in Bexley instead of it at his store in Clintonville to be sold as per our contract, he was going to have to load my property at his house and unload it at his Chtonville storeAs he put such severe restrictions for me to retrieve my property, iedid not want anyone picking up my property during his business hours and could only get my property on Tuesday, September 29th from 1:30p.mto 4:p.m., I suggested that since he was moving my property anyway that it wouldn't be any farther to drop it off in Grandview than it is to drop it off in ClintonvilleIn addition, this solution would be in compliance with all his self-imposed restrictions.On September 29th at 11:15am, I received a text message from John that read, "need the address, name and phone numberI texted the information back that he requestedAt 4:p.m., John dropped off a small amount of items, all of which could fit into a carOn the final reconciliation statement that he left with the check at my friend's house, he deducted for delivery charge which he never discussed with me nor is it in our contract that he an charge me a delivery feeIf he would have responded and let me know that there were no large items, I could have sent another friend with a car to pick up my property.After reviewing the final reconciliation statement, there were several items that were missingSome of the items were acknowledged on the third page where he quotes part of the contract, "Consignor shall not be held responsible for consignee's loss of inventory, in ways such as but not limited to: though shoplifting, or through the damage of inventory in the event of accidental damagefire, or acts of God"The items that he recognizes at missing are: prospecting counter book, typewriter stand, blue fruit basket, how to sharpen book, hand mirror, Rockwell tinIf they were shoplifted, then why wasn't I contacted and where is the police report? If they were damaged, then why wasn't I infomedIn addition to his list, I found other items missing that he did not acknowledge at all - vintage cane (he originally took canes and I was paid for and received back) and a floor lamp (I was paid for and he took 2)All items that he took were vintage.In response to John [redacted] 's letter to the Attorney General's Office dated October 19, 2015, the check and list of items sold were to be mailed to me the next month after they sold per our contractIt was never supposed to be picked up by me or given to anyone elseJohn Northup held my money for months beyond the time I should have received itJohn states, Ms [redacted] agreed to those arrangements at that time."I never agreed to his arrangementsI never agreed to him holding my check until September 29th which was in direct violation of our conbractI told John many times that my friend (person who had a truck) couldn't make it within the hour window of 1:- 4:which was the only time he was willing for me to get my propertyThere was plenty of other times in which my friend with a truck could have picked up my property and when she went to his shop on September 25th (days earlier than the time set by John), none of my property was athis shop anywayHow can my property be sold when no one can see it because it is not even in his shopOur contract was to consign my property in his storeJohn states he offered to put my property in a storage unit and that it would be minimal cost to meHe did not offer, he threatened to move it and why should I have to pay for a storage fee when I kept asking him numerous times to get a more reasonable time set up for weeksHe is accusing me of being uncooperative.The only person being uncoopaative was John which I believe was in retaliation for the [redacted] manager asking him to leaveI had nothing to do with the manager asking him to leaveI accused bim of breaking our contract because he did break our contract - he didn't send me money on time per our contract and he ddn't mail me my final check as per our contractI wanted to get my property sooner than Tuesday, September 29th, but I could never get it arranged because John refused to communicate with meJohn writes, "On Sept29, we received communication from Ms [redacted] that she had arranged for her friends to be home around 4:and that we must deliver the items to their garage." "She just demanded her items"These are completely statementsAt no time did I ever say that he must or demand that the property be deliveredHe goes on to say that he took out time on a day that his shop was openHis website shows that his store is closed on TuesdaysI cannot legally be charged delivery fees when I had no knowledge of the delivery charge nor is there anything about delivery charges in our contractAs far as being responsible for packing and loading the items, he was going to have to pack/move the items anyway because all my property was at his houseThere was no justification for a delivery feeHe stated that I received all of my unsold items which is untrueEven his final reconciliation statement confirms that not all of my unsold property was returned to me.At this time, John [redacted] still owes me $for an unauthorized delivery chargeProperty that was not sold and he did not return to me either needs to be returned or I need to be reimbursed for the value of the itemsThe items are as follows: prospecting counter book, typewriter stand, blue fruit basket, how to sharpen book, hand mirror, Rockwell tin, cane, and floor lamp.Also, I want to make note that in John [redacted] told me on a couple of different occasions that he was having problems with other people in which he had business relationshipsHe told me that one woman demanded her money then he was threatened by a man in his storeHe later told me that he was going to courtSincerely, [redacted] ***

On Sept1, 2015, in a phone conversation with Ms***, both parties agreed to end theconsignment agreementWe stated that Ms*** could pick up her final reconciliationstatement (a statement of items sold, the selling price, fees such as credit card fees, andamount due to her), a check (if
applicable), and her remaining items on September 29, 2015between 1:- 4:at our shopThis gave almost days for the consignee to makearrangements for piat that timeWe requested that if she were planning to sendrepresentatives to pick up her items (since she lives out of state) that she provide us with theirnames ahead of time and that they bring picture ID'SWe also clearly stated that Ms*** orher representatives would need to pack and move her itemsMs*** agreed to thosearrangements at that timeWe worked diligently to have the reconciliation statement and herremaining items ready on the agreed date.Subsequently, we received multiple emails demanding that we provide the reconciliationstatement ahead of time and stating that she could not pick up the items on the agreed date.She did not offer any times or dates that were compatible with operating our little shop andthat would not interfere with customers on our busiest sales daysWe reiterated numeroustimes that the reconciliation statement, check, and her items would be available on Sept29, asagreedWhen Ms*** continued to state that she would not be able to pick up her items onthe 29, we explained that space was at a premium in our tiny shop and that we could notcontinue to store her items after that dateWe did offer to move her items to a storage unitand provide her with the location and access informationIn that way, she or herrepresentatives could pick up the items at their convenience - any day, any timeWe thoughtthis was a very reasonable offer, particularly since this would be at a minimal expense to her.However, Ms*** continued to be uncooperative and continually accused us of "breaking thecontract"The only clauses in the contract dealing with ending of the agreement state:~the consignee (Ms***) may cancel at any time and that the items must be picked up "in areasonable time",~ the consignor reserves the right to discontinue sale of the consignee's items at any time.The contract was ended by mutual agreement on Sept1; therefore, Ms*** had to removeher items in a reasonable timeWe feel that days to arrange pick up was a more thanreasonable amount of time.On Sept25, some people showed up at our shop unannounced and stated that they werethere to pick up Ms***'s itemsWe weren't even in the shop that day, but told our son toinform them that her items would be ready on the 29th as promised.On Sept29, we received communication from Ms*** that she had arranged for friends to behome around 4:and that we could deliver the items to their garageIn spite of the fact thatwe had clearly stated that she was responsible for packing and moving her items, we agreed.So, we delivered her final reconciliation statement, her final check, and her remaining items.The reconciliation statement is in the same form that we provide to all consignees and dealersin our shop.Needless to say, in Oct., we were quite shocked when we received the notice from the Revdex.com thata complaint had been filedWe were particularly shocked to see that the complaint was datedSept-six days before the agreed date that we said we would provide all the things that sherequested.We lived up to our end of the agreement and provided all the requested items on Septaswe said we wouldMs*** has received her final reconciliation statement, her final check, andher unsold itemsOur business with her is concluded.Sincerely, *** ***

I am in receipt of your e-mail dated October 28,2015 regarding my complaint. I have reviewed John [redacted]'s response.My letter is to address his response and provide an accurate, historical account of the events and communication between the two of us. Please find enclosed copies of all pertinent documentation.I contracted with John to sell some of my property on consignment on July 25,2014 and returned to my residence in South Carolina in November 2014. Before I left, I asked John if I needed to pick up any of my property and he said, "No" and that he would keep everything until it sold. Per our contract, "Consignor will issue an accounting of consignee's monthly sales and issue a check, if applicable, within the first 5 days of the following month. On the second page signed by John [redacted] states, "Consignment agreement is to continue when owner moves. Checks will be mailed to : [redacted]". (please see attached).In January 2015,I spoke to John and during that conversation he said that his shop, Cottonwood Decor, was not financially doing well and that he might need to close the business. On January 24th, I received a text message from John with a picture of a vintage shoe stay/rest and he asked if it was my property. I told him it was mine. Then the next text read, "I don't see it on the list. Do you know how much u want for it?" The shoe stay/rest was taken by him on August 13, 2014. He had also previously asked me about whether or not other property that he had in his possession was mine and the other items were not mine. I asked him why he didn't know whether or not it was my property and he stated that some of the identification tags he puts on the property would fall off. Apparently, the only way he had to try and indentify who owned the property was a hand written notebook.In April 2015, I returned to Columbus, Ohio and went to Cottonwood Decor shop to speak to John in person as I had called him several times asking him to return my call and I received no response. When I asked him if any of my property had sold, I was told on April 19, 2015 that the butcher block table had sold for $59.00 and that there were other items that also sold, but he didn't know what they were. He said that he was not going to be able to give me my check on time, but he would mail it to me on May 10, 2015. I told him that would be fine. I left Columbus the first week of May and againasked him if I needed to get any of my property from him before I left and he replied, "No".On May 19, 2015, I called John and got no response. I then sent him a text message asking him if he had mailed my check and the list of items that sold and to give me a call so I could talk to him about it. I received no response. On May 29, 2015 I sent another text message asking him about the check and what was going on. I received a text message from him on June 3rd that read, "Sorry. We're working on it. Will have it in a couple days." I did not receive anything and sent another text message on June 19th - "John, I received your last text message on June 3rd. I have not received the check yet.When did you mail it?" No response from John was received. On June 25, 2015, I mailed John and his wife, Megan a list of everything that to my knowledge had not sold or I had not received payment. I asked them where my check was and to let me know if there was a problem. I received no response.On July 8th, I sent another email asking why I had not received my check. I received no response. On July 13th my text message to him read, "John, I just called you. Please give me a call." On July 15th, I texted, "John, I am calling you again asking that you give me a phone call. I have asked you several times if there is a problem and I have not heard anything from you. I can't believe that you would be that inconsiderate and waste my time over taking 20 minutes to write me a a small check and send me a checklist". I received no response.On August 24th I texted, where is my check? I need to speak with you regarding this matter. Return my call. [redacted]" - no response.On approximately August 26th, I called [redacted] Antique Mall and spoke to a manager inquiring whether or not he still had a space there in which he was selling property. She said that he was and asked me why I was asking about him. I told her he owed me money and I had been trying to get in touch with him for approximately 3 months. I also told her that I was trying to find out if he was in business any longer.I finally received a call from John [redacted] on September 1, 2015. He said that he had been contacted by the manager of [redacted], asked me what our conversation was about, and indicated that he was upset about the situation. He went on to say that she did not want to do business with him any longer and because of that, he was going to lose a lot of money. I asked him why I didn't have my check for property that sold. His response was that he wasn't organized, but that he wrote my check a couple weeks ago and it was there to be mailed. I asked him when he would mail it and he said he would send it out that day. He also said that he no longer wanted to do business with me, that he would not talk to me again by phone, and that I would need to pick up my items or he could send them to auction or donate them. He said to let him know within a couple of weeks. I received a check in the amount of $38.70 on September 8, 2015 and the envelope was postmarked September 4th, not September 1st like he had said. Please note that the check is dated September 1, 2015, but he said that the check was written some time in August. The check was supposed to be payment for all of my property that had sold and on the check it shows, "payment for phone + table". I found out in his email to me on September 14th that other items had sold and not only had I still not been paid, but I still didn't know what had sold.On September 10, 2015 I sent John an e-mail inquiring why the statement that he sent me showed that the butcher block table only sold for $47.00 when on April 19th he told me that the table sold for $59.00. I never received an explanation about the discrepancy. I told him that I needed to speak to him so that I could make arrangements to get my property back.On September 10th, 11 th, and 12th, I sent John text messages asking if he had received my email. I received no response.On September 14th, I received an e-mail from John stating that in January John and I had a conversation about how he had lost a lot of money because of the space that my table took up and how he told me several times that he would no longer keep it and that I refused to take it back. We did talk in January, one time only, and he talked to me about dropping the price of the table which I agreed to do. In this e-mail, John states, "They need to be picked up Tuesday September 29th between 1:30 and 4:30. If they are not picked up by the date we will have to begin charging a storage fee and arrange to remove them from the shop quickly". This is the first time that John tells me that he is giving 3 hours on one specific day only to get my property and if I can't make it at that time he will move my property to some storage unit which will be at a cost to me. Please note that our contract does not give him the authority to move my property to a storage unit or only allow me to get my property within a 3 hour window. Also, he stated, "We are still working on the final reconciliation statement. We did tell you that there are other items that have sold. We will have a check and a final reconciliation sheet with your items when they are picked up". This was the first time I was made aware that there were other items that sold in which I had not been paid. The check I received on September 8th was to be for all items sold. This is in direct violation of our contract which states that I was to be mailed a check for any items sold on the fifth of each month after the items sold the previous month. In addition he was in violation of our contract, when he stated that he was not going to send me my check, but instead hold the check until the day my items are picked up.I sent John an email on September 14th in response and let him know that I would be able to have a friend come over before September 29th and pick up my property, but due to the fact that my friend works during the day that giving me only a 3 hour window on Tuesday, September 29th is unreasonable. I also requested to see official/original documentation showing how much the customers actually paid for my property - He first tells me my table sold for $59.00 then later indicates that it only sold for $47.00. I wanted to see proof of how much my property actually sold to the customers.On September 17th , I sent John an email asking him about the table discrepancy, what items of mine were left, copies of customer documentation for my property that was purchased, and to mail my check and list. I received no response. Then on September 21st, I sent another email asking him about a response. I asked him again about making arrangements to pick up my property during his business hours.On September 1st I receive a response back stating that he sent me an email on September 18th that said, " You must pick up your items on Tuesday the 29th. As we stated we will provide a reconciliation sheet at that time. Any issues will be addressed in a timely manner. You failed to respond to this." He went on to say that if I don't confirm that I would pick up my property between 1:30 and 4:30 and if I or my friends are not available on 9/29/15 during those 3 hours, he would rent a storage space for the property. He also said that it would have a negative impact on his business for me to have my property picked up during his business hours. All the times I was in his shop there were no customers. Also, he had no problem previously in allowing me to drop off property to his store and never indicated that it would cause a negative impact on his business.My September 21st response to John stated that I did not receive the September 18th email from him and I asked him to resend it for my records. I again asked him to mail me my overdue check and checklist of items sold. Since he didn't want my friends to pick up the property during his business hours, I suggested to John for them to come on a Saturday or Sunday either before or after his business hours or after he closes during the week. I asked him what items had not sold so that I would know whether or not I need to send a truck or if everything could fit into a car.I receive a response from John again on September 21st stating that his records showed I received the 9/18 email that he supposedly sent to me and refused to resend it to me. He says that if I don't confirm by 5:00 p.m. tomorrow on September 22nd that I am picking up my property on September 29th he will assume that I am refusing to pick up items and he will take them to a storage unit then he will give me my check and list of items sold which I was supposed to have already received. He then threatens that he will charge $20 a day for storage. In addition, he says that he will not respond any more to texts other than to confirm pickup on 9/29/15.I sent another email on September 21st again asking him what other times he can be available in order to pick up my property. Again I ask him to mail me my check and list. I asked him if all my unsold property was at his store, Cottonwood Decor . I asked him again if there were any large items left so that I would know whether or not I needed a truck. I asked him again to resend his September 19th email. I received no response to any of my questions.On September 25th, my friends took their truck to Cottonwood Decor to retrieve my property. The only person in the store was John's son. John's son went throughout the store looking for my property and said that there was none of my property there and that it was probably at his father's house. My friends also looked through the property and said that they couldn't find any of my property either. I later received an email from John stating, "We had no knowledge of anyone coming today and we would have declined because of the interference with our business. You have not confirmed that your items will be picked up on Tuesday the 29th. In view of that and in order to avoid anymore delays we are going to put your items in a public storage unit. We will provide you with the location and any codes or access info you may need.This way you have pick them up anytime within the next 30 days starting at the end of business on September 29th. Once picked we can finish whatever administrative issues need done". There is no explanation of what he means by "administrative issues" and there is nothing in our contract regarding this matter.I responded on September 25th, again trying to set up a time with him, asking about my check and list, and telling him that he does not have my permission to move my property to a storage unit. I also stated that it was illegal for him to withhold my money that was due months ago.On September 28th, I receive an email from John stating, "we have not heard from you, your friend, or anyone else, so we are assuming you are refusing to pick up your unsold items tomorrow. " He goes on to say that if I don't get my property then he will put it in a storage unit.I sent an email to John on September 29th letting him know that I had a friend in Grandview that was willing to keep my property in her garage. Since John had my property in his home in Bexley instead of it at his store in Clintonville to be sold as per our contract, he was going to have to load my property at his house and unload it at his Chtonville store. As he put such severe restrictions for me to retrieve my property, ie. did not want anyone picking up my property during his business hours and could only get my property on Tuesday, September 29th from 1:30p.m. to 4:30 p.m., I suggested that since he was moving my property anyway that it wouldn't be any farther to drop it off in Grandview than it is to drop it off in Clintonville. In addition, this solution would be in compliance with all his self-imposed restrictions.On September 29th at 11:15am, I received a text message from John that read, "need the address, name and phone number. I texted the information back that he requested. At 4:00 p.m., John dropped off a small amount of items, all of which could fit into a car. On the final reconciliation statement that he left with the check at my friend's house, he deducted 25.00 for delivery charge which he never discussed with me nor is it in our contract that he an charge me a delivery fee. If he would have responded and let me know that there were no large items, I could have sent another friend with a car to pick up my property.After reviewing the final reconciliation statement, there were several items that were missing. Some of the items were acknowledged on the third page where he quotes part of the contract, "7. Consignor shall not be held responsible for consignee's loss of inventory, in ways such as but not limited to: though shoplifting, or through the damage of inventory in the event of accidental damage. fire, or acts of God". The items that he recognizes at missing are: prospecting counter book, typewriter stand, blue fruit basket, how to sharpen book, hand mirror, Rockwell tin. If they were shoplifted, then why wasn't I contacted and where is the police report? If they were damaged, then why wasn't I infomed. In addition to his list, I found other items missing that he did not acknowledge at all - 1 vintage cane (he originally took 4 canes and I was paid for 2 and received 1 back) and a floor lamp (I was paid for 1 and he took 2). All items that he took were vintage.In response to John [redacted]'s letter to the Attorney General's Office dated October 19, 2015, the check and list of items sold were to be mailed to me the next month after they sold per our contract. It was never supposed to be picked up by me or given to anyone else. John Northup held my money for months beyond the time I should have received it. John states, Ms. [redacted] agreed to those arrangements at that time.". I never agreed to his arrangements. I never agreed to him holding my check until September 29th which was in direct violation of our conbract. I told John many times that my friend (person who had a truck) couldn't make it within the 3 hour window of 1:30 - 4:30 which was the only time he was willing for me to get my property. There was plenty of other times in which my friend with a truck could have picked up my property and when she went to his shop on September 25th (4 days earlier than the time set by John), none of my property was athis shop anyway. How can my property be sold when no one can see it because it is not even in his shop. Our contract was to consign my property in his store. John states he offered to put my property in a storage unit and that it would be minimal cost to me. He did not offer, he threatened to move it and why should I have to pay for a storage fee when I kept asking him numerous times to get a more reasonable time set up for weeks. He is accusing me of being uncooperative.The only person being uncoopaative was John which I believe was in retaliation for the [redacted] manager asking him to leave. I had nothing to do with the manager asking him to leave. I accused bim of breaking our contract because he did break our contract - he didn't send me money on time per our contract and he ddn't mail me my final check as per our contract. I wanted to get my property sooner than Tuesday, September 29th, but I could never get it arranged because John refused to communicate with me. John writes, "On Sept. 29, we received communication from Ms. [redacted] that she had arranged for her friends to be home around 4:00 and that we must deliver the items to their garage." "She just demanded her items". These are completely false statements. At no time did I ever say that he must or demand that the property be delivered. He goes on to say that he took out time on a day that his shop was open. His website shows that his store is closed on Tuesdays. I cannot legally be charged delivery fees when I had no knowledge of the delivery charge nor is there anything about delivery charges in our contract. As far as being responsible for packing and loading the items, he was going to have to pack/move the items anyway because all my property was at his house. There was no justification for a delivery fee. He stated that I received all of my unsold items which is untrue. Even his final reconciliation statement confirms that not all of my unsold property was returned to me.At this time, John [redacted] still owes me $25.00 for an unauthorized delivery charge. Property that was not sold and he did not return to me either needs to be returned or I need to be reimbursed for the value of the items. The items are as follows: prospecting counter book, typewriter stand, blue fruit basket, how to sharpen book, hand mirror, Rockwell tin, cane, and floor lamp.Also, I want to make note that in 2014 John [redacted] told me on a couple of different occasions that he was having problems with other people in which he had business relationships. He told me that one woman demanded her money then he was threatened by a man in his store. He later told me that he was going to court.Sincerely,[redacted]

I am in receipt of your e-mail dated October 28,2015 regarding my complaint. I have reviewed John [redacted]'s response.My letter is to address his response and provide an accurate, historical account of the events and communication between the two of us. Please find enclosed copies of all pertinent documentation.I contracted with John to sell some of my property on consignment on July 25,2014 and returned to my residence in South Carolina in November 2014. Before I left, I asked John if I needed to pick up any of my property and he said, "No" and that he would keep everything until it sold. Per our contract, "Consignor will issue an accounting of consignee's monthly sales and issue a check, if applicable, within the first 5 days of the following month. 
On the second page signed by John [redacted] states, "Consignment agreement is to continue when owner moves. Checks will be mailed to : [redacted]". (please see attached).In January 2015,I spoke to John and during that conversation he said that his shop, Cottonwood Decor, was not financially doing well and that he might need to close the business. On January 24th, I received a text message from John with a picture of a vintage shoe stay/rest and he asked if it was my property. I told him it was mine. Then the next text read, "I don't see it on the list. Do you know how much u want for it?" The shoe stay/rest was taken by him on August 13, 2014. He had also previously asked me about whether or not other property that he had in his possession was mine and the other items were not mine. I asked him why he didn't know whether or not it was my property and he stated that some of the identification tags he puts on the property would fall off. Apparently, the only way he had to try and indentify who owned the property was a hand written notebook.In April 2015, I returned to Columbus, Ohio and went to Cottonwood Decor shop to speak to John in person as I had called him several times asking him to return my call and I received no response. When I asked him if any of my property had sold, I was told on April 19, 2015 that the butcher block table had sold for $59.00 and that there were other items that also sold, but he didn't know what they were. He said that he was not going to be able to give me my check on time, but he would mail it to me on May 10, 2015. I told him that would be fine. I left Columbus the first week of May and againasked him if I needed to get any of my property from him before I left and he replied, "No".On May 19, 2015, I called John and got no response. I then sent him a text message asking him if he had mailed my check and the list of items that sold and to give me a call so I could talk to him about it. I received no response. On May 29, 2015 I sent another text message asking him about the check and what was going on. I received a text message from him on June 3rd that read, "Sorry. We're working on it. Will have it in a couple days." I did not receive anything and sent another text message on June 19th - "John, I received your last text message on June 3rd. I have not received the check yet.When did you mail it?" No response from John was received. On June 25, 2015, I mailed John and his wife, Megan a list of everything that to my knowledge had not sold or I had not received payment. I asked them where my check was and to let me know if there was a problem. I received no response.On July 8th, I sent another email asking why I had not received my check. I received no response. On July 13th my text message to him read, "John, I just called you. Please give me a call." On July 15th, I texted, "John, I am calling you again asking that you give me a phone call. I have asked you several times if there is a problem and I have not heard anything from you. I can't believe that you would be that inconsiderate and waste my time over taking 20 minutes to write me a a small check and send me a checklist". I received no response.On August 24th I texted, where is my check? I need to speak with you regarding this matter. Return my call. [redacted]" - no response.On approximately August 26th, I called [redacted] Antique Mall and spoke to a manager inquiring whether or not he still had a space there in which he was selling property. She said that he was and asked me why I was asking about him. I told her he owed me money and I had been trying to get in touch with him for approximately 3 months. I also told her that I was trying to find out if he was in business any longer.I finally received a call from John [redacted] on September 1, 2015. He said that he had been contacted by the manager of [redacted], asked me what our conversation was about, and indicated that he was upset about the situation. He went on to say that she did not want to do business with him any longer and because of that, he was going to lose a lot of money. I asked him why I didn't have my check for property that sold. His response was that he wasn't organized, but that he wrote my check a couple weeks ago and it was there to be mailed. I asked him when he would mail it and he said he would send it out that day. He also said that he no longer wanted to do business with me, that he would not talk to me again by phone, and that I would need to pick up my items or he could send them to auction or donate them. He said to let him know within a couple of weeks. I received a check in the amount of $38.70 on September 8, 2015 and the envelope was postmarked September 4th, not September 1st like he had said. Please note that the check is dated September 1, 2015, but he said that the check was written some time in August. The check was supposed to be payment for all of my property that had sold and on the check it shows, "payment for phone + table". I found out in his email to me on September 14th that other items had sold and not only had I still not been paid, but I still didn't know what had sold.On September 10, 2015 I sent John an e-mail inquiring why the statement that he sent me showed that the butcher block table only sold for $47.00 when on April 19th he told me that the table sold for $59.00. I never received an explanation about the discrepancy. I told him that I needed to speak to him so that I could make arrangements to get my property back.On September 10th, 11 th, and 12th, I sent John text messages asking if he had received my email. I received no response.On September 14th, I received an e-mail from John stating that in January John and I had a conversation about how he had lost a lot of money because of the space that my table took up and how he told me several times that he would no longer keep it and that I refused to take it back. We did talk in January, one time only, and he talked to me about dropping the price of the table which I agreed to do. In this e-mail, John states, "They need to be picked up Tuesday September 29th between 1:30 and 4:30. If they are not picked up by the date we will have to begin charging a storage fee and arrange to remove them from the shop quickly". This is the first time that John tells me that he is giving 3 hours on one specific day only to get my property and if I can't make it at that time he will move my property to some storage unit which will be at a cost to me. Please note that our contract does not give him the authority to move my property to a storage unit or only allow me to get my property within a 3 hour window. Also, he stated, "We are still working on the final reconciliation statement. We did tell you that there are other items that have sold. We will have a check and a final reconciliation sheet with your items when they are picked up". This was the first time I was made aware that there were other items that sold in which I had not been paid. The check I received on September 8th was to be for all items sold. This is in direct violation of our contract which states that I was to be mailed a check for any items sold on the fifth of each month after the items sold the previous month. In addition he was in violation of our contract, when he stated that he was not going to send me my check, but instead hold the check until the day my items are picked up.I sent John an email on September 14th in response and let him know that I would be able to have a friend come over before September 29th and pick up my property, but due to the fact that my friend works during the day that giving me only a 3 hour window on Tuesday, September 29th is unreasonable. I also requested to see official/original documentation showing how much the customers actually paid for my property - He first tells me my table sold for $59.00 then later indicates that it only sold for $47.00. I wanted to see proof of how much my property actually sold to the customers.On September 17th , I sent John an email asking him about the table discrepancy, what items of mine were left, copies of customer documentation for my property that was purchased, and to mail my check and list. I received no response. Then on September 21st, I sent another email asking him about a response. I asked him again about making arrangements to pick up my property during his business hours.On September 1st I receive a response back stating that he sent me an email on September 18th that said, " You must pick up your items on Tuesday the 29th. As we stated we will provide a reconciliation sheet at that time. Any issues will be addressed in a timely manner. You failed to respond to this." He went on to say that if I don't confirm that I would pick up my property between 1:30 and 4:30 and if I or my friends are not available on 9/29/15 during those 3 hours, he would rent a storage space for the property. He also said that it would have a negative impact on his business for me to have my property picked up during his business hours. All the times I was in his shop there were no customers. Also, he had no problem previously in allowing me to drop off property to his store and never indicated that it would cause a negative impact on his business.My September 21st response to John stated that I did not receive the September 18th email from him and I asked him to resend it for my records. I again asked him to mail me my overdue check and checklist of items sold. Since he didn't want my friends to pick up the property during his business hours, I suggested to John for them to come on a Saturday or Sunday either before or after his business hours or after he closes during the week. I asked him what items had not sold so that I would know whether or not I need to send a truck or if everything could fit into a car.I receive a response from John again on September 21st stating that his records showed I received the 9/18 email that he supposedly sent to me and refused to resend it to me. He says that if I don't confirm by 5:00 p.m. tomorrow on September 22nd that I am picking up my property on September 29th he will assume that I am refusing to pick up items and he will take them to a storage unit then he will give me my check and list of items sold which I was supposed to have already received. He then threatens that he will charge $20 a day for storage. In addition, he says that he will not respond any more to texts other than to confirm pickup on 9/29/15.I sent another email on September 21st again asking him what other times he can be available in order to pick up my property. Again I ask him to mail me my check and list. I asked him if all my unsold property was at his store, Cottonwood Decor . I asked him again if there were any large items left so that I would know whether or not I needed a truck. I asked him again to resend his September 19th email. I received no response to any of my questions.On September 25th, my friends took their truck to Cottonwood Decor to retrieve my property. The only person in the store was John's son. John's son went throughout the store looking for my property and said that there was none of my property there and that it was probably at his father's house. My friends also looked through the property and said that they couldn't find any of my property either. I later received an email from John stating, "We had no knowledge of anyone coming today and we would have declined because of the interference with our business. You have not confirmed that your items will be picked up on Tuesday the 29th. In view of that and in order to avoid anymore delays we are going to put your items in a public storage unit. We will provide you with the location and any codes or access info you may need.This way you have pick them up anytime within the next 30 days starting at the end of business on September 29th. Once picked we can finish whatever administrative issues need done". There is no explanation of what he means by "administrative issues" and there is nothing in our contract regarding this matter.
I responded on September 25th, again trying to set up a time with him, asking about my check and list, and telling him that he does not have my permission to move my property to a storage unit. I also stated that it was illegal for him to withhold my money that was due months ago.On September 28th, I receive an email from John stating, "we have not heard from you, your friend, or anyone else, so we are assuming you are refusing to pick up your unsold items tomorrow. " He goes on to say that if I don't get my property then he will put it in a storage unit.I sent an email to John on September 29th letting him know that I had a friend in Grandview that was willing to keep my property in her garage. Since John had my property in his home in Bexley instead of it at his store in Clintonville to be sold as per our contract, he was going to have to load my property at his house and unload it at his Chtonville store. As he put such severe restrictions for me to retrieve my property, ie. did not want anyone picking up my property during his business hours and could only get my property on Tuesday, September 29th from 1:30p.m. to 4:30 p.m., I suggested that since he was moving my property anyway that it wouldn't be any farther to drop it off in Grandview than it is to drop it off in Clintonville. In addition, this solution would be in compliance with all his self-imposed restrictions.On September 29th at 11:15am, I received a text message from John that read, "need the address, name and phone number. I texted the information back that he requested. At 4:00 p.m., John dropped off a small amount of items, all of which could fit into a car. On the final reconciliation statement that he left with the check at my friend's house, he deducted 25.00 for delivery charge which he never discussed with me nor is it in our contract that he an charge me a delivery fee. If he would have responded and let me know that there were no large items, I could have sent another friend with a car to pick up my property.After reviewing the final reconciliation statement, there were several items that were missing. Some of the items were acknowledged on the third page where he quotes part of the contract, "7. Consignor shall not be held responsible for consignee's loss of inventory, in ways such as but not limited to: though shoplifting, or through the damage of inventory in the event of accidental damage. fire, or acts of God". The items that he recognizes at missing are: prospecting counter book, typewriter stand, blue fruit basket, how to sharpen book, hand mirror, Rockwell tin. If they were shoplifted, then why wasn't I contacted and where is the police report? If they were damaged, then why wasn't I infomed. In addition to his list, I found other items missing that he did not acknowledge at all - 1 vintage cane (he originally took 4 canes and I was paid for 2 and received 1 back) and a floor lamp (I was paid for 1 and he took 2). All items that he took were vintage.In response to John [redacted]'s letter to the Attorney General's Office dated October 19, 2015, the check and list of items sold were to be mailed to me the next month after they sold per our contract. It was never supposed to be picked up by me or given to anyone else. John Northup held my money for months beyond the time I should have received it. John states, Ms. [redacted] agreed to those arrangements at that time.". I never agreed to his arrangements. I never agreed to him holding my check until September 29th which was in direct violation of our conbract. I told John many times that my friend (person who had a truck) couldn't make it within the 3 hour window of 1:30 - 4:30 which was the only time he was willing for me to get my property. There was plenty of other times in which my friend with a truck could have picked up my property and when she went to his shop on September 25th (4 days earlier than the time set by John), none of my property was athis shop anyway. How can my property be sold when no one can see it because it is not even in his shop. Our contract was to consign my property in his store. John states he offered to put my property in a storage unit and that it would be minimal cost to me. He did not offer, he threatened to move it and why should I have to pay for a storage fee when I kept asking him numerous times to get a more reasonable time set up for weeks. He is accusing me of being uncooperative.The only person being uncoopaative was John which I believe was in retaliation for the [redacted] manager asking him to leave. I had nothing to do with the manager asking him to leave. I accused bim of breaking our contract because he did break our contract - he didn't send me money on time per our contract and he ddn't mail me my final check as per our contract. I wanted to get my property sooner than Tuesday, September 29th, but I could never get it arranged because John refused to communicate with me. John writes, "On Sept. 29, we received communication from Ms. [redacted] that she had arranged for her friends to be home around 4:00 and that we must deliver the items to their garage." "She just demanded her items". These are completely false statements. At no time did I ever say that he must or demand that the property be delivered. He goes on to say that he took out time on a day that his shop was open. His website shows that his store is closed on Tuesdays. I cannot legally be charged delivery fees when I had no knowledge of the delivery charge nor is there anything about delivery charges in our contract. As far as being responsible for packing and loading the items, he was going to have to pack/move the items anyway because all my property was at his house. There was no justification for a delivery fee. He stated that I received all of my unsold items which is untrue. Even his final reconciliation statement confirms that not all of my unsold property was returned to me.At this time, John [redacted] still owes me $25.00 for an unauthorized delivery charge. Property that was not sold and he did not return to me either needs to be returned or I need to be reimbursed for the value of the items. The items are as follows: prospecting counter book, typewriter stand, blue fruit basket, how to sharpen book, hand mirror, Rockwell tin, cane, and floor lamp.Also, I want to make note that in 2014 John [redacted] told me on a couple of different occasions that he was having problems with other people in which he had business relationships. He told me that one woman demanded her money then he was threatened by a man in his store. He later told me that he was going to court.
Sincerely,[redacted]

On Sept. 1, 2015, in a phone conversation with Ms. [redacted], both parties agreed to end theconsignment agreement. We stated that Ms. [redacted] could pick up her final reconciliationstatement (a statement of items sold, the selling price, fees such as credit card fees, andamount due to her), a...

check (if applicable), and her remaining items on September 29, 2015between 1:30 - 4:30 at our shop. This gave almost 30 days for the consignee to makearrangements for pick-up at that time. We requested that if she were planning to sendrepresentatives to pick up her items (since she lives out of state) that she provide us with theirnames ahead of time and that they bring picture ID'S. We also clearly stated that Ms. [redacted] orher representatives would need to pack and move her items. Ms. [redacted] agreed to thosearrangements at that time. We worked diligently to have the reconciliation statement and herremaining items ready on the agreed date.Subsequently, we received multiple emails demanding that we provide the reconciliationstatement ahead of time and stating that she could not pick up the items on the agreed date.She did not offer any times or dates that were compatible with operating our little shop andthat would not interfere with customers on our busiest sales days. We reiterated numeroustimes that the reconciliation statement, check, and her items would be available on Sept. 29, asagreed. When Ms. [redacted] continued to state that she would not be able to pick up her items onthe 29, we explained that space was at a premium in our tiny shop and that we could notcontinue to store her items after that date. We did offer to move her items to a storage unitand provide her with the location and access information. In that way, she or herrepresentatives could pick up the items at their convenience - any day, any time. We thoughtthis was a very reasonable offer, particularly since this would be at a minimal expense to her.
However, Ms. [redacted] continued to be uncooperative and continually accused us of "breaking thecontract". The only clauses in the contract dealing with ending of the agreement state:~the consignee (Ms. [redacted]) may cancel at any time and that the items must be picked up "in areasonable time",
~ the consignor reserves the right to discontinue sale of the consignee's items at any time.The contract was ended by mutual agreement on Sept. 1; therefore, Ms. [redacted] had to removeher items in a reasonable time. We feel that 29 days to arrange pick up was a more thanreasonable amount of time.
On Sept. 25, some people showed up at our shop unannounced and stated that they werethere to pick up Ms. [redacted]'s items. We weren't even in the shop that day, but told our son toinform them that her items would be ready on the 29th as promised.
On Sept. 29, we received communication from Ms. [redacted] that she had arranged for friends to behome around 4:00 and that we could deliver the items to their garage. In spite of the fact thatwe had clearly stated that she was responsible for packing and moving her items, we agreed.So, we delivered her final reconciliation statement, her final check, and her remaining items.The reconciliation statement is in the same form that we provide to all consignees and dealersin our shop.
Needless to say, in Oct., we were quite shocked when we received the notice from the Revdex.com thata complaint had been filed. We were particularly shocked to see that the complaint was datedSept. 23 -six days before the agreed date that we said we would provide all the things that sherequested.
We lived up to our end of the agreement and provided all the requested items on Sept. 29 aswe said we would. Ms. [redacted] has received her final reconciliation statement, her final check, andher unsold items. Our business with her is concluded.
Sincerely, [redacted]