Cottonwood Florist

This is a follow up to a complaint I submitted in November, The business agreed to refund my charge and never didI emailed and called the company and they still have not refunded what they promisedPlease see the previous complaint and response below: 11/28/Advertising/Sales Issues Complaint I sent flowers to someoneThe picture showed roses, but only were sentI would have paid more money to send if I would've knownI have a screenshot of the website if requestedI called the company to try to rectify the issue and they told me that's just how it was and she was toobusy to do anything that dayI followed up with another phone call and they weren't willing to helpI finally sent an email showing the screenshot and asked for a refundMy email was never replied to or acknowledgedWhat was supposed to be a great moment with sending flowers turned into a disappointing oneThe manager is very rude and refuses to make things right when a mistake is made(Show Less of Complaint) Desired Resolution I expect to be refunded fully at this point as I will never use this company againI expect the taxes and delivery fee to be refunded tooThank youConsumer Business Dialog Business I have attached a picture of the arrangementAs always it has been enhanced and photo shopped to make it look beyond wonderfulThere are spray roses in it as well as regular roses so that is where you get the dozen rosesThis is the picture on the website and we have aI do not remember this customer calling, but that was in AugustWhy did he wait so long to make this complaint? In response to his description of the call to the shop, I most likely took the callWe handle calls like this as if we were talking to a family memberWe are not rude and definitely do not say we don't have time to take care of the problemWe are a small business and value each and every order we receiveI am sorry Mr [redacted] was not happyI will refund the product but not the delivery feeHe will see the refund in a few days for $Judy J [redacted] , OwnerPlease just refund the money they promised back in November,

I have attached a picture of the arrangement As always it has been enhanced and photo shopped to make it look beyond wonderful There are spray roses in it as well as regular roses so that is where you get the dozen roses This is the picture on the website and we have a workbook with the picture and the flower count to design the arrangements [redacted] does us no favors with their presentation of the arrangements.I do not remember this customer calling, but that was in August Why did he wait so long to make this complaint? In response to his description of the call to the shop,I most likely took the call We handle calls like this as if we were talking to a family member We are not rude and definitely do not say we don't have time to take care of the problem We are a small business and value each and every order we receiveI am sorry Mr [redacted] was not happy I will refund the product but not the delivery fee He will see the refund in a few days for $85.09.Judy J [redacted] , Owner

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
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This is a follow up to a complaint I submitted in November, 2016. The business agreed to refund my charge and never did. I emailed and called the company and they still have not refunded what they promised. Please see the previous complaint and response below: 11/28/2016 Advertising/Sales Issues Complaint I sent flowers to someone. The picture showed 12 roses, but only 6 were sent. I would have paid more money to send 12 if I would've known. I have a screenshot of the website if requested. I called the company to try to rectify the issue and they told me that's just how it was and she was too... busy to do anything that day. I followed up with another phone call and they weren't willing to help. I finally sent an email showing the screenshot and asked for a refund. My email was never replied to or acknowledged. What was supposed to be a great moment with sending flowers turned into a disappointing one. The manager is very rude and refuses to make things right when a mistake is made. (Show Less of Complaint) Desired Resolution I expect to be refunded fully at this point as I will never use this company again. I expect the taxes and delivery fee to be refunded too. Thank you. Consumer Business Dialog Business I have attached a picture of the arrangement. As always it has been enhanced and photo shopped to make it look beyond wonderful. There are spray roses in it as well as regular roses so that is where you get the dozen roses. This is the picture on the website and we have a... I do not remember this customer calling, but that was in August. Why did he wait so long to make this complaint? In response to his description of the call to the shop, I most likely took the call. We handle calls like this as if we were talking to a family member. We are not rude and definitely do not say we don't have time to take care of the problem. We are a small business and value each and every order we receive. I am sorry Mr. [redacted] was not happy. I will refund the product but not the delivery fee. He will see the refund in a few days for $85.09. Judy J[redacted], OwnerPlease just refund the money they promised back in November, 2016.

I was not aware the refund was not completed in October.  Yesterday a refund of 94.09 was completed.  Our approval code is [redacted] in our POS.I imagine it will appear on Mr [redacted]'s end by Monday.  Judy J[redacted], Owner of Cottonwood florist.

I have attached a picture of the arrangement.  As always it has been enhanced and photo shopped to make it look beyond wonderful.  There are spray roses in it as well as regular roses so that is where you get the dozen roses.  This is the picture on the website and we have a workbook...

with the picture and the flower count to design the arrangements.  [redacted] does us no favors with their presentation of the arrangements.I do not remember this customer calling, but that was in August.  Why did he wait so long to make this complaint?  In response to his description of the call to the shop,I most likely took the call.  We handle calls like this as if we were talking to a family member.  We are not rude and definitely do not say we don't have time to take care of the problem.  We are a small business and value each and every order we receive. I am sorry Mr. [redacted] was not happy.  I will refund the product but not the delivery fee.  He will see the refund in a few days for $85.09.Judy J[redacted], Owner