Coty Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Iam excepting my refund for two failed products, the customer service is horrible and untruthful they put me off times, never sent me an envelope to return item, never sen t a refund check this is going on from the beginning of September, I would never by this faulty product, a gel manicure is $I spent $on something that came off the next day and the customer service is rude

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,

Our records from October [redacted], do not indicate your reimbursement of $70.00 being returned to our offices, and we apologize for your not having received it. We have stopped payment on that check, and a new check was issued and mailed to you on December [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I've yet to receive the prepaid mailing label and refund. Please keep this complaint OPEN.
Coty engaged in delaying tactics probably hoping unhappy consumers will get frustrated & just go away. The Consumer Care team there is probably rewarded in that manner.
With Revdex.com's involvement, I at least got an immediate direct phone call from Coty. Thank You Revdex.com. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will not be offering reimbursement of $45.00 for this customer's pedicure. We have offered this customer $7.00 (MSRP for the product Mega Shine Top Coat). As a good faith effort, we have also offered this customer 2 Sally Hansen coupons valued at up to $11.00 each, which the customer...

declined.  We will only offer possible reimbursement for services if the situation is a medical adverse event and the customer has medical bills that need to be submitted to our insurance company. At no time did we instruct the customer to go back to her salon to get a polish change or new pedicure. We feel we have made a good effort to appease this customer by offering a full refund of the MSRP of the product, as well as an additional 2 coupons of 11.00 each.

Followed up with consumer on 11/*/14 regarding Revdex.com complaint and status of refund check. Informed consumer that refund check was processed 10/** and should arrive within 4-6 weeks. Offered fragrance mini which consumer was satisfied with and appreciated. Advised delivery of mini will take 10-12 business days.

Hello,Thank you for contacting philosophy.  Unfortunately this customer was misinformed as her order package was delivered to the PO Box address she provided when she entered this order on our website.  It has been available for pick-up as of October [redacted].  The [redacted] SmartPost...

tracking number for this package is [redacted]. Please see attached documentation with tracking information detailing that the package has been delivered and waiting for the customer to retrieve from her local post office.If there should be any further questions please do not hesitate to contact the philosophy Customer Development Center at ###-###-####, Monday-Friday between 9:00am-8:00pm (eastern time) and ask to speak with Agent [redacted].Thank you,philosophy - Customer Development Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I accept only if I am getting a Check for reimbursement of the product Not A COUPON!

As a one time courtesy to this customer, we will be issuing a refund check for $108.00. Our normal policy is not offer refund or return for non-returned items to us. However, we will make this one time exception. Please allow 6-8 weeks for the customer to receive her check, as this is our normal...

time frame for check printing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for contacting us and giving us this...

opportunity to respond. We are sorry to learn of your disappointing experience with our Rimmel ScandalEyes Waterproof Kohl Liner Black.Coty is dedicated to supporting quality products with excellent service. Consumer feedback confirms we are consistently successful in achieving this goal. Nevertheless, there are times when a consumer, such as yourself, expresses dissatisfaction. We do regret this, and we will share your comments with the appropriate management teams.We understand you have requested a reimbursement, which we are unable to accommodate your request, and we apologize for any inconvenience this may cause. If you would like to reconsider our previous offer of replacing your product with the same product or another Coty product of your choice, in addition to receiving a complimentary cosmetic pencil sharpener, please reply back to this email with your selection. If this offer is unsatisfactory, so that we can better understand your experience, we ask your assistance in providing the following using a Loomis label we will be sending, for your convenience**:1. Unused portion of the product; if still available2. Any receipts or packaging; if still available3. Photograph(s); if applicable4. State specifically how Coty Inc. can help you furtherUpon receipt of all requested information, this matter will be turned over to our insurance company. Please retain a copy of everything you submit to us. Thank you for bringing this matter to our attention.

Thank you for taking the time to contact us. We regret to learn of your disappointment with Sally Hansen Miracle Gel Pink Up, and appreciate your letting us know.
Please be assured our products are produced under the supervision of Quality Assurance professionals, and rigorous performance...

standards must be met before any product is placed on the market. We are therefore concerned by your report of this experience, and apologize for any inconvenience incurred. In the unlikely event that you encounter a problem with a Coty product in the future, we would appreciate your returning it to us so that our Quality Assurance team can have the opportunity to examine it.
Your satisfaction is important. As a gesture of goodwill, we are pleased to mail a reimbursement check in the amount of $21.00. Kindly allow 6-8 weeks for delivery.
Once again, thank you for contacting us. We hope you will continue to look to Coty brands for all your beauty solutions.

Thank you for taking the time to contact us. We regret to learn of your disappointment with Calvin Klein Eternity For Men Eau de Toilette Spray, and appreciate your letting us know.
Coty is dedicated to supporting quality products with excellent service. Consumer feedback confirms we are...

consistently successful in achieving this goal. Nevertheless, there are times when a consumer, such as yourself, expresses dissatisfaction. We do regret this, and we will share your comments with the appropriate management teams.
Now that we have received your full mailing address, our First Class Postal Service mailing label should arrive within 10-12 business days, subject to [redacted] service fluctuations in your local area. Please refer to the important instructions included with the mailing label.
Once again, thank you for your valued feedback. All consumer comments are welcome and taken seriously. We hope that despite your disappointment on this occasion, you will again consider our fine products for your fragrance, cosmetic, skin, sun, and personal care needs.
Wishing you a scent-sational day,
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I'm out of the country.I won't be able to confirm physical receipt of this LONG LONG LONG awaited $ 70.00 check until I get back.Thank you. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I bought both Sally Hansen gel polish And gel top coat at rite aide $10.00 each! Both products chip off my nails the next day,Desired Settlement: Both products were defective, I've been calling their 800 number since August and [redacted] has jerked me around, never recieved my credits [redacted] reference number, don't even know if it's a good number, since August I've been waiting,

Business

Response:

Thank you for taking the time to contact us. We regret to learn of your disappointment with Sally Hansen Miracle Gel Pink Up, and appreciate your letting us know.

Please be assured our products are produced under the supervision of Quality Assurance professionals, and rigorous performance standards must be met before any product is placed on the market. We are therefore concerned by your report of this experience, and apologize for any inconvenience incurred. In the unlikely event that you encounter a problem with a Coty product in the future, we would appreciate your returning it to us so that our Quality Assurance team can have the opportunity to examine it.

Your satisfaction is important. As a gesture of goodwill, we are pleased to mail a reimbursement check in the amount of $21.00. Kindly allow 6-8 weeks for delivery.

Once again, thank you for contacting us. We hope you will continue to look to Coty brands for all your beauty solutions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Iam excepting my refund for two failed products, the customer service is horrible and untruthful they put me off 2 times, never sent me an envelope to return item, never sen t a refund check this is going on from the beginning of September, I would never by this faulty product, a gel manicure is $26 I spent $20 on something that came off the next day and the customer service is rude

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I accept only if I am getting a Check for reimbursement of the product Not A COUPON!

Business

Response:

Followed up with consumer on 11/*/14 regarding Revdex.com complaint and status of refund check. Informed consumer that refund check was processed 10/** and should arrive within 4-6 weeks. Offered fragrance mini which consumer was satisfied with and appreciated. Advised delivery of mini will take 10-12 business days.

Review: First off I've tried to file a complaint twice with Coty Inc. online, I went to [redacted] website and found the contact us page, which populated the complaint page for Coty Inc. I sent the email twice within a three week period and have let to hear back from Coty Inc. I was not satisfied with the [redacted] nail gel strip product which I purchased at local target. The product cost m 27.99 plus tax and I was not happy with the products results. I've used the nail strips before, not the gel (this was my first time) so I'm very familiar with the process which you put the product on your nails but the end result was terrible. I put this product on the evening which I purchased the gel strips and by the morning the gel strips had chipped, by the end of the day the gel strips were peeling off. Like I stated before I'm familiar with this type of product, just not the gels but I do not believe there should have been an issues with staying on my nail for less than 24 hours. The night I put them on I literally did nothing with my hands, I pretty much ended up going to bed. I'm unhappy with the product and now the poor customer service.Desired Settlement: I'd like a cash or check refund for the 27.99 plus tax. Originally I wanted a refund even if it was a [redacted] coupon, but now I just want my money refunded to me due to the poor customer service.

Business

Response:

Thank you for taking the time to contact us. We regret to learn of your disappointment with our [redacted] Insta Gel Strips Starter Kit, and appreciate your letting us know. We're sorry to hear you have not heard from our company, and we apologize for any inconvenience this may have caused you. We will be researching any possible technical issues with our teams.

Your experience is atypical, and our Quality Assurance team is interested in evaluating the product you used. We are therefore sending a postage-paid mailing label for your convenience in returning the product to us. If you still have them, please include the product package and sales receipt. When your package is received, we will contact you about replacement coupons or a replacement product of similar value which we trust you will find completely satisfactory.

Our First Class Postal Service mailing label should arrive within 10-12 business days, subject to USPS service fluctuations in your local area. Please refer to the important instructions included with the mailing label.

Additionally, we will be reaching out to you via the telephone provided and leave a detailed voicemail, should we not be able reach you.

Coty has a strong commitment to product quality and customer satisfaction, and in this regard, we thank you in advance for the opportunity to examine this product. Despite your recent experience, we hope you will continue to look to Coty brands for all your beauty needs.

Watch [redacted] Gel Nail Color Work! Visit [redacted] for How-to videos on applying and removing your long lasting manicure.

Wishing you a scent-sational day.

Review: hello a few months a go I purchased a large bottle of mark jacobs eau so fresh delight which was a birthday gift for my neice who is disable it was to be given to her at her birthday party well when the time came to give her her gifts this one was from me we took out the box and it wont spray so we waited ran it under warm water and let it sit and still could not get it to work when my mother looked in the bottle we noticed the plastic straw for the product to come up through was gone we contact the place we brought it from they would not take it back we sent ti back they sent it back so we decided to get in contact with the company that put this defective stuff out which was coty they sent us a return label to send the defective bottle back and we did that was over a month ago and still we have not heard from this company or did we receive a replacement I made contact after some time of not hearing anything from them I made contact an got no where I spoke to several people they claim they never got the defective bottle tracking shows they did it went through the postal mail I made contact and go no where I spoke with [redacted] and she played me like I was a it I still got no call or no replacement from them I want my perfume replace tracking shows someone received it please replace my perfume that perfume was a limited edition im yired of waiting and playing with this company I want my perfume replaced after being played like a fool I decided to file this because the package never came back to me they claim they stand behind their products well they didnt stand behind this because im out off money and perfume im sitting with nothing no money or perfume $85.00 gone on their product I guess they thought I ws going to let this ride no wayDesired Settlement: I want my perfume replaced im not looking for no money I want my marc jacobs eau so fresh delight replaced thanks

Business

Response:

Called and spoke with consumer to let her know that although we have not yet received return, we would send her out a replacement bottle of the Marc Jacobs Eau so Fresh Delight. Consumer stated it was the big bottle. Let her know it would take about 10-12 business days for her to receive that in the mail. Re-verified mailing address.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

hello Revdex.com please c;ose this case business responed thank you

Sincerely,

Review: Hello. [redacted], which is part of Coty Inc, has a line of Gel Manicure products that they advertise as "2 Week Wear - no chipping or peeling." On April **, 2013, I purchased their Gel Manicure Starter Kit for $59.99 + tax from a local grocery store (kit is supposed to last for 10 manicures). This kit was for their Gel Polish. After 3 manicures that chipped and peeled within days, I decided to try their Insta Gel Strips from the same line of product. Each Insta Gel Strip kit is good for 1 manicure. I purchased kits on 6/*/13 ($9.99 + tax), 6/*/13 ($9.99 + tax) and 6/**/13 ($19.99 + tax). Now, for a manicure that is supposed to last 2 weeks with no chipping, I purchased the product way too often. The kit purchased on 6/*/13 chipped and peeled within one day - the kit from 6/*/13 took 2 days, and finally, on 6/**/13 - I returned the $59.99 Gel Polish Kit and purchased Insta Gel Starter kit for $19.99 as stated above. This kit is again, good for 1 manicure. After this manicure chipped by the next morning, I had had enough - I cannot return these kits to my local grocery store as there is no product left in them. So, I contacted the company. The company responded and told me that I needed to send them the left over product so it can be evaluated for defective qualities. I want to bring to your attention the fact that the back of their box says "Open, unused strips should be discarded." Since I had already tried to use some of my unused gel strips to touch up my manicures with no avail, I did in fact, throw them away, per package directions. I contacted the company back and told them I had no product to send them to evaluate, as their packaging says to throw away unused gel strips. They kept replying with the fact that I would need to send them my unused product so they could do an array of tests. I sent scanned copies of 3 receipts (1 receipt is missing) as well as pictures of my 3 gel kit boxes and pictures of my chipped manicure. Like a robot, they kept telling me that they could not help me without the product to test. I told them I believed that they were scamming consumers, by telling them on their packaging to throw away unused gel strips and then telling them they need the product when the consumer complains it doesn't work.Desired Settlement: I would like a complete refund for my 3 purchased kits - $9.99 + $9.99 + $19.99 x 8% sales tax = $43.17

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

[redacted] has agreed to issue me a refund for my products.

Review: Calvin Klein Eternity For Men Cologne STAINED several of my shirts.

I've contacted Coty Inc Global [redacted] already and we've been emailing back & forth endlessly.

A) I already sent them pictures of shirts stained by their cologne. Yet, they keep asking me for the pictures.

B) They've yet to send me postage-free merchandise return label so I can return the product & get a refund. I've followed up bazillion times already.

This is their internal reference # [redacted]Desired Settlement: A) Cash/check refund on CK Eternity For Men Cologne = about $ 27.00

B) $ 140.00 cash/check for the shirts damaged by their product ($ 20 each x 7 shirts) = Note that some shirts were more expensive than $ 20 each.

Business

Response:

Thank you for taking the time to contact us. We regret to learn of your disappointment with Calvin Klein Eternity For Men Eau de Toilette Spray, and appreciate your letting us know.

Coty is dedicated to supporting quality products with excellent service. Consumer feedback confirms we are consistently successful in achieving this goal. Nevertheless, there are times when a consumer, such as yourself, expresses dissatisfaction. We do regret this, and we will share your comments with the appropriate management teams.

Now that we have received your full mailing address, our First Class Postal Service mailing label should arrive within 10-12 business days, subject to [redacted] service fluctuations in your local area. Please refer to the important instructions included with the mailing label.

Once again, thank you for your valued feedback. All consumer comments are welcome and taken seriously. We hope that despite your disappointment on this occasion, you will again consider our fine products for your fragrance, cosmetic, skin, sun, and personal care needs.

Wishing you a scent-sational day,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I've yet to receive the prepaid mailing label and refund. Please keep this complaint OPEN.

Coty engaged in delaying tactics probably hoping unhappy consumers will get frustrated & just go away. The Consumer Care team there is probably rewarded in that manner.

With Revdex.com's involvement, I at least got an immediate direct phone call from Coty. Thank You Revdex.com.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our records from October [redacted], do not indicate your reimbursement of $70.00 being returned to our offices, and we apologize for your not having received it. We have stopped payment on that check, and a new check was issued and mailed to you on December [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I'm out of the country.I won't be able to confirm physical receipt of this LONG LONG LONG awaited $ 70.00 check until I get back.Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,