Thank you for contacting us and giving us this opportunity to respondWe are sorry to learn of your disappointing experience with our Rimmel ScandalEyes Waterproof Kohl Liner Black.Coty is dedicated to supporting quality products with excellent serviceConsumer feedback confirms we are consistently successful in achieving this goalNevertheless, there are times when a consumer, such as yourself, expresses dissatisfactionWe do regret this, and we will share your comments with the appropriate management teams.We understand you have requested a reimbursement, which we are unable to accommodate your request, and we apologize for any inconvenience this may causeIf you would like to reconsider our previous offer of replacing your product with the same product or another Coty product of your choice, in addition to receiving a complimentary cosmetic pencil sharpener, please reply back to this email with your selectionIf this offer is unsatisfactory, so that we can better understand your experience, we ask your assistance in providing the following using a Loomis label we will be sending, for your convenience**:Unused portion of the product; if still availableAny receipts or packaging; if still availablePhotograph(s); if applicableState specifically how Coty Inccan help you furtherUpon receipt of all requested information, this matter will be turned over to our insurance companyPlease retain a copy of everything you submit to usThank you for bringing this matter to our attention
Thank you for taking the time to contact usWe regret to learn of your disappointment with Sally Hansen Miracle Gel Pink Up, and appreciate your letting us know Please be assured our products are produced under the supervision of Quality Assurance professionals, and rigorous performance standards must be met before any product is placed on the marketWe are therefore concerned by your report of this experience, and apologize for any inconvenience incurredIn the unlikely event that you encounter a problem with a Coty product in the future, we would appreciate your returning it to us so that our Quality Assurance team can have the opportunity to examine it Your satisfaction is importantAs a gesture of goodwill, we are pleased to mail a reimbursement check in the amount of $Kindly allow 6-weeks for delivery Once again, thank you for contacting usWe hope you will continue to look to Coty brands for all your beauty solutions
Thank you for taking the time to contact usWe regret to learn of your disappointment with Calvin Klein Eternity For Men Eau de Toilette Spray, and appreciate your letting us know Coty is dedicated to supporting quality products with excellent serviceConsumer feedback confirms we are consistently successful in achieving this goalNevertheless, there are times when a consumer, such as yourself, expresses dissatisfactionWe do regret this, and we will share your comments with the appropriate management teams Now that we have received your full mailing address, our First Class Postal Service mailing label should arrive within 10-business days, subject to [redacted] service fluctuations in your local areaPlease refer to the important instructions included with the mailing label Once again, thank you for your valued feedbackAll consumer comments are welcome and taken seriouslyWe hope that despite your disappointment on this occasion, you will again consider our fine products for your fragrance, cosmetic, skin, sun, and personal care needs Wishing you a scent-sational day, [redacted]
Followed up with consumer on 11/*/regarding Revdex.com complaint and status of refund checkInformed consumer that refund check was processed 10/ [redacted] and should arrive within 4-weeksOffered fragrance mini which consumer was satisfied with and appreciatedAdvised delivery of mini will take 10-business days
Our records from October ***, do not indicate your reimbursement of $being returned to our offices, and we apologize for your not having received itWe have stopped payment on that check, and a new check was issued and mailed to you on December ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I accept only if I am getting a Check for reimbursement of the product Not A COUPON!
Thank you for contacting us and giving us this opportunity to respondWe are sorry to learn of your disappointing experience with our Rimmel ScandalEyes Waterproof Kohl Liner Black.Coty is dedicated to supporting quality products with excellent serviceConsumer feedback confirms we are consistently successful in achieving this goalNevertheless, there are times when a consumer, such as yourself, expresses dissatisfactionWe do regret this, and we will share your comments with the appropriate management teams.We understand you have requested a reimbursement, which we are unable to accommodate your request, and we apologize for any inconvenience this may causeIf you would like to reconsider our previous offer of replacing your product with the same product or another Coty product of your choice, in addition to receiving a complimentary cosmetic pencil sharpener, please reply back to this email with your selectionIf this offer is unsatisfactory, so that we can better understand your experience, we ask your assistance in providing the following using a Loomis label we will be sending, for your convenience**:Unused portion of the product; if still availableAny receipts or packaging; if still availablePhotograph(s); if applicableState specifically how Coty Inccan help you furtherUpon receipt of all requested information, this matter will be turned over to our insurance companyPlease retain a copy of everything you submit to usThank you for bringing this matter to our attention
Thank you for taking the time to contact usWe regret to learn of your disappointment with Sally Hansen Miracle Gel Pink Up, and appreciate your letting us know Please be assured our products are produced under the supervision of Quality Assurance professionals, and rigorous performance standards must be met before any product is placed on the marketWe are therefore concerned by your report of this experience, and apologize for any inconvenience incurredIn the unlikely event that you encounter a problem with a Coty product in the future, we would appreciate your returning it to us so that our Quality Assurance team can have the opportunity to examine it Your satisfaction is importantAs a gesture of goodwill, we are pleased to mail a reimbursement check in the amount of $Kindly allow 6-weeks for delivery Once again, thank you for contacting usWe hope you will continue to look to Coty brands for all your beauty solutions
Thank you for taking the time to contact usWe regret to learn of your disappointment with Calvin Klein Eternity For Men Eau de Toilette Spray, and appreciate your letting us know Coty is dedicated to supporting quality products with excellent serviceConsumer feedback confirms we are consistently successful in achieving this goalNevertheless, there are times when a consumer, such as yourself, expresses dissatisfactionWe do regret this, and we will share your comments with the appropriate management teams Now that we have received your full mailing address, our First Class Postal Service mailing label should arrive within 10-business days, subject to [redacted] service fluctuations in your local areaPlease refer to the important instructions included with the mailing label Once again, thank you for your valued feedbackAll consumer comments are welcome and taken seriouslyWe hope that despite your disappointment on this occasion, you will again consider our fine products for your fragrance, cosmetic, skin, sun, and personal care needs Wishing you a scent-sational day, [redacted]
Followed up with consumer on 11/*/regarding Revdex.com complaint and status of refund checkInformed consumer that refund check was processed 10/ [redacted] and should arrive within 4-weeksOffered fragrance mini which consumer was satisfied with and appreciatedAdvised delivery of mini will take 10-business days
Our records from October ***, do not indicate your reimbursement of $being returned to our offices, and we apologize for your not having received itWe have stopped payment on that check, and a new check was issued and mailed to you on December ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I accept only if I am getting a Check for reimbursement of the product Not A COUPON!