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Cougar Dental Center, PLLC

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Cougar Dental Center, PLLC Reviews (2)

I have reviewed the appointment in question and find absolutely no fault on the part of any or all of my team. [redacted] (the patient) is an adult, 22 years old. He was presented with his options for payment by our financial coordinator and he declined any option except to pay in full, wishing to...

avoid any commitment created by a membership. [redacted] was,  therefore, given a gift card as a part of a new patient promotion. He left our office cared for by my team and happy. Later his mother, [redacted], called, believing he was over charged. We adjusted his account, according to her demands and credited him the difference, making him a part of our membership plan. FYI, we allowed [redacted] to keep the gift card, even though he was not technically still eligible.Please consider this a formal rebuttal against this complaint and do whatever is appropriate.Thank you for your time.Sincerely,Deborah R[redacted] MSP BHDirector of Human Resources,Matthews Dental Group

Complaint: [redacted]
I am rejecting this response because: The fault on the part of Cougar Dental (that they refuse to acknowledge or address) was their falsely representing that they would accept both the insurance plans that I provided to them and charged for a service that would have been paid for 100% by my insurance plan.  The amount they charged actually equals my premiums for my whole family's coverage for an entire year.  I maintain that they intentionally deceived me when both representatives of Cougar Dental to whom I spoke on two consecutive days indicated that they would accept my dental insurance plans. Cougar Dental is in error that my son left happy with his services.  He felt trapped by their presentation to him that he must enroll in some kind of ongoing plan (to which he STILL does not agree) or pay $220 for a simple cleaning.  He was unaware of the option to walk out without taking services.While it is obvious that Cougar Dental will not do the RIGHT thing and refund the full out-of-pocket amount levied against my son and seek payment from the insurance companies, I hope lodging this complaint with the Revdex.com will prevent someone else from paying unjustly for services to a provider that besmirches a church-owned university by using a name that seems to associate them with the institution.
Sincerely,
[redacted]

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Address: 835 N 700 E, Provo, Utah, United States, 84606-6993

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