Cougar Lube & Wash

I'm really and truly sorry that you feel that our car wash damaged your vehicle, As Would hope that my boss fully explained how our operation works (car wash tunnel) it moves in a circular motion and is Heavy machinery and would not single out one spot on your vehicleI have personally been with
the company for years and no what damages look like when our tunnel malfunctions, and not only is it going to damage your car but the car before it and definitely afterIt will not self correct

First of all thank you for taking the time to let us know how to better serve our customersI would like to  point out You are driving a 2014 Chevrolet Cruz with 10,460 miles from the  information you providedAt that mileage We/our employees assume it is still under warranty, with that...

being said your vehicle takes oil that only is GM approvedthat has what is known as (DEXOS) so unfortunately it will void your warranty if you are not using it. We however will put any oil that you want unfortunately we will not warranty it either. with that being said when you asked for the cheapest oil change with what your oil type iswith the GM approved equivalent (DEXOX) it is $95.00 we should have taken the time to educate you on this matter before these measure's.There is no deceptive practice going on here look in your owners manual. I see you've only been here for one oil change and inspection,I would think at your current mileage this not your first oil change and if you haven't been using it and getting an inferior oil then however changing your oil should have educated you on this matter.                                         ...⇄ thanks again,