CoulBourne Reviews (%countItem)
CoulBourne Rating
Address: 7336 Pago St, Orlando, Florida, United States, 32822-5671
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Address: 7336 Pago St, Orlando, Florida, United States, 32822-5671
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Add contact information for CoulBourne
I ordered a swim suit from this company months ago and never received it, I paid over 120 for this one swimsuit and I never got anything nor my money back, I've emailed, messaged, and posted about it and all they did was read my messages and look at my social media posts with no reply, they don't care that I paid a lot of money for a product they never shipped nor do they plan to help me get it and they won't give me a refund on my money, and their customer service is non existant. They don't reply to anyone.
Product_Or_Service: Swim suit
Order_Number:
Finish the job I either want my swim suit sent to me, or my money returned with an apology from the company or the company to just be shut down for being fake and not caring about their customers at all.
Contact Name and Title: Coulbourne
Contact Email: [email protected]
We explained to Ms. all customer related questions are handled via email. It's a bit difficult to get to our customers in a timely manner when they contact us via ***. To be fair to our customers we handle emails in the order they were received. Below I've attached our responses to her emails . Where we explain everything that is going on with her order.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this because,
1. They still have not racked my order
2. I sent them my confirmation code, they did not tell me the status of my order, nor did they even look at the code itself.
3. They just kept showing me that my order was on "preorder" but on the website it never says that nor did it show that it was on pre order when I bought it.
4. When I emailed them back and asked if my orders had been shipped they said "here's the link to your item, read the description of shipping." Which is non informative and so terrible on the customer service side I don't even know how they get business.
5. When I read the description it said shipping takes 5-10 weeks. When I asked them (since I ordered it 7 weeks ago) if my package would be here in 3 weeks they said "maybe, read the shipping description" AGAIN?!
I don't even know how to communicate with this company. Their answers are poor and non informative, they aren't helpful at all, they gave me answers that made no sense. And over all they have not helped me figure out the status of my package or gave me an apology.
We will be refunding this order shortly. We've apologized to the customer for the misunderstanding. The link that was sent to the customer has the shipping description listed right above the size selection bar. I've attached the link to the shipping description:
*** . The items were purchased on preorder and we also stated this in our email the shipping time was 5-10 weeks now moved to 6-12 weeks because of the corona virus pandemic. When the customer asked if they would ship in 3 weeks since it had been 7 weeks already we explained there are factors that can alter the shipping process but they should be shipping in 3 weeks. We also attached our FAQ link with a detailed description of our policy regarding preorders. We've also attached the emails between the customer service representative and the customer.
(The consumer indicated he/she ACCEPTED the response from the business.)