Coulson Custom Concrete

Dear Revdex.com,[redacted], our Senior Technical Service Representative did reach out by phone to this customer.  Regrettably the consumer was not available at the time of the call and [redacted] had to leave a message.  We hope to have a response from the customer by tomorrow so we...

may bring closure to this issue.  I will update the compliant file tomorrow 2/11 will additional follow up comments regarding this consumer.Regards,[redacted]Director of Customer Response216-588-0858

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
[redacted] <[redacted]@yahoo.com>12:58 PM to Better Saturday l got a refurbished Big Buddy Heater. Please clise case. Thank You.Sent from Yahoo Mail on Android

Hello Revdex.com,Brad A[redacted], the Senior Technical Services Representative for Enerco Group Inc. spoke with Mr. [redacted] on 4/14/16 regarding this report.  We have requ[redacted]ed the unit be returned to us so we may inspect the unit and replace it at no cost to the customer. ...

We are waiting for the product to be returned to us at this time.  Once the product is received a warranty replacement will be sent free of charge to the consumer.  Regards,Pam W[redacted]Director of Customer Response