Coulson's Towing

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They did not arrive in a timely manner - it was over an hour -
 I had my phone on speaker in the tow truck when my provider indicated that the entire cost was covered -  the driver heard this -
I never used the word "crooks" in reference to their company or anything else -this is not a word in my vocabulary -
I was not "offered" a receipt I asked for one and was told I could get a receipt if I went out to the truck otherwise my car would be impounded -
Regards,
[redacted]

Review: In May, Coulsons Towing was contracted by [redacted] to tow my car. The tow truck driver damaged the paint on the front and underside of my car. Once I emailed them pictures, they agreed to pay for it to get fixed at my body shop, [redacted]. [redacted]'s doesn't accept checks from a third party and Coulsons won't pay me to pay them. So it was decided they would pay with a cashiers check or a money order and the service would be in July. I dropped my car off on Tuesday, July 9th, 2013 to have it fixed and I was to pick it up Thursday, but Coulsons had never paid. I called Coulsons and [redacted] said it would have to wait until tomorrow (Friday). On Friday I was told the owner was out of town until noon on Monday. And on Monday at 5:00 after several calls, I was told that it would have to wait again (because the owner still hadn't been in) until tomorrow (Tuesday, July 16th) and the damages still haven't been paid for and I'm without my car.Desired Settlement: I want them to pay for the damages to my car that they agreed to pay for so I can get my car back. Some kind of compensation would be nice too.

Business

Response:

The total amount was paid on 7/16/2013. The claimant called in after 3 pm on Thursday, July 11, 2013 indicating the repairs to his girlfriend's vehicle was completed. The owner of the company was out of the state until mid-day Monday, July 15, 2013. The claim was paid in full, in cash on Tuesday, July 16, 2013. I am honestly not sure what else could have been done. Our company does not keep that substantial amount of cash on hand, especially when the owner of the company is not present. Company pays their bills with checks and credit cards, which 99 percent of the businesses accept in our area, especially from one business to another. I feel my company went above and beyond taking care of this matter paying the entire amount within one day of the company owner's return. It would have been appreciated, however, if the claimant would have notified my company last Tuesday when the vehicle went in to be repaired. He simply called late Thursday and stated his vehicle was finished and needed to be paid immediately, in cash or certified check. Common sense in this matter would have expedited the payment process as the owner did not leave until Thursday morning and said cash could have been placed aside by the owner at that time. Further, when claimant first made the claim about the damages to the vehicle, my company offered to take the vehicle to another body repair shop, a shop that has been in business for over 15 years and is very reputable. My company offered to pick the vehicle up, take it to them, and return the vehicle once completed. Claimant chose his own body shop to make the repairs, which is fine, but it is not our fault that his body shop would not accept third party checks.

I believe this will take care of any issues.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I let **. [redacted] know in May that I would be taking my car in on the week of July 8th and that they would need a cashiers check from his business for the amount of the estimate I had already given him to pay for the damages. I DO NOT want their company to tow my vehicle. Their incompetence is what got my car here in the first place and left me without a car for a week! The shop I took my car to has been Revdex.com accredited for over 21 years and had previously worked on my car. Common sense in this matter would have been to pay the estimated price for that week in July.

Regards,

Consumer

Response:

They paid for my car, at least 5 days later than when the payment was due and only after I filed my complaint. I got my car back when they finally paid, although I had to wait another 5 days for it. (instead of 07/11, I had to wait until 07/16) They never gave me a clear answer for when they would pay just that I'd have to wait until "tomorrow". No one has shown any remorse for their actions, I've only heard a lot of blaming and lies.

Review: On the evening of Monday, April 8th, my car needed to be towed. [redacted] contacted Coulson Towing and sent them to where my car was ([redacted]. In the process of loading the car, the service technician used soot covered gloves on the interior of my new car to help him load it. I didn't think anything of the practice at the time, but after picking up my car noticed that there were black stains from the gloves on the light gray cloth interior. I immediately took photos and contacted [redacted] to find out who towed my car. Once I found out the towing company, I contacted them (today, April 17th) and asked them to rectify the issue by paying to have it cleaned. The person I talked to admitted that it could happen and that it may have even been a result of towing my car (soot from a brand new car would cause these stains). I repeatedly asked that the problem be resolved by cleaning as it is a brand new car with no offer to help in anyway. I signed an invoice for the towing but do not believe I was given a copy for my records.Desired Settlement: I would like Coulson Towing to pay for the interior of the car to be professionally cleaned, preferably by a Chevrolet dealership, or reimburse me for the cost of cleaning the mess. I would also like a formal apology for the stains and not taking care of the problem when first requested.

Business

Response:

I have been in contract with the complainant in this matter. I told him that this office would be more than happy to rectify this situation and have his vehicle detailed. I told him that my office would pick his vehicle up, tow it with a rollback to a detail shop, have it detailed and tow it back to his residence. He said that would be fine and he will call me back to let me know a date and time that is suitable to him.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,