Coulter Landscaping

As addressed in the previous response, additional
communication was mailed via [redacted] to the address on file.  Kiwi Energy will reach out to the customer
via email and phone to confirm receipt.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are sorry to hear about this unpleasant experience.  Our records confirm that during the final enrollment verification phase the customer decided not to enroll with Kiwi Energy. The verification agent instructed the customer that the enrollment with Kiwi Energy will not go forward.  The...

sales representative in question has been retrained, during the review process we did not identify any other incidents but the agent will be closely monitored.    As a courtesy, customer’s contact information was added to our Do Not Contact list.

Kiwi Energy apologizes for the inconvenience. Our records show that on 03/**/16 during a routine quality assurance call per customer’s request the enrollment with Kiwi Energy was cancelled.  Based on customer’s feedback, it appears that the sales representative did not properly communicate...

about our services.  To prevent misinformation and provide customers with transparency during enrollment, at the point of sale customers must complete third party recorded verification call.  During the call, customers must acknowledge their understanding of key points of service, if the customer is unclear or does not want to move forward, the enrollment is cancelled.  Further enrollment review concludes that the customer completed the third party recorded verification and agreed to all main points of service. The customer also received a copy of the terms and conditions of service and another copy was mailed to the address on file. This account is now closed.

It is Kiwi Energy policy that all sales representatives are
required to identify themselves as representatives of Kiwi Energy an Energy
Service Company.  Sales representatives
are also required to display Kiwi Energy ID badge which clearly identifies Kiwi
Energy name, logo, phone number,...

agent’s name and photograph.   Any
violation of this policy will result in appropriate disciplinary action.This case was sent to the sales management team for further
review.  Kiwi Energy will reach out to
the customer to obtain additional details about this incident.Kiwi Energy would like to offer an apology for any inconvenience
this situation may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not in any way aware of Kiwi Energy "reaching out" to me to discuss my complaint. I have not have an email, snail mail or phone call from them. I think it is bad business for Kiwi Reps to wander the hallway here, knocking on doors and asking to see my energy bill because it may be incorrect, and not clearly identifying himself/herself. How do Kiwi Reps get in the building? Tenants allow access by buzzing-in deliveries from [redacted] and [redacted] without asking for ID.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]