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Council for Lifelong Learning Society

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Reviews Online Education, Language School, Continuing Education, Tutoring Council for Lifelong Learning Society

Council for Lifelong Learning Society Reviews (2)

Thank you for the opportunity to address this complaint. As the customer stated, the purpose of the course was to help prepare for the G.E.Dexam. There is no guarantee that the person will pass the exam as we have no control over this. The exams are not administered by us but
rather the local college. The course is meant to be a study aid. As far as the material being relevant, we use current, industry accepted preparatory textbooks and our instructor is accredited by the *** *** ***. We have not received negative feedback about this instructor in the past and we do anonymous evaluations at the end of each course(This would be the appropriate time to give feedback if dissatisfied) The customer attended all the classes and was present when the evaluations were given out. On a scale of 1-4, only one evaluation had two 3's circled and there are questions on the evaluation. All the other evaluations rated the course at in all categories.Another issue is that the customer is requesting "the money back that he paid for the course". In checking our records, it was a third party that paid his tuition so I find it interesting that he is requesting the refund. Also, the customer is requesting his exam fees to be refunded and these are fees that we never collected as they are collected by the testing centre at the local college. I hope this helps

Complaint: 11545933
I am rejecting this response because:
Sincerely,
[redacted]

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