Council of Interstate Testing Agencies

Tile installation on approx sq ft was done incorrectlyWe must have the entire area ripped up and re-installed per a certified inspector They don't stand behind their workWe must have the entire main area (approx sq ft) redone only one year later due to the grout crumbling out between tiles, major lippage due to the floors not being prepared properly before tile was laid, and tiles going hollow throughout the installationThe trim work is a mess No soft joints anywhere in the installation and everything was grouted to the walls and cabinetsWe gave them opportunities to address the problems but they kept bringing back the same installers to fix, and weren't doing the right repairsMore lippage More hollow tiles are appearing even though they assured me this would stopThey don't stand behind their work and will leave you in a lurch without any concern about it whatsoever Paid to have a third party inspection done which confirmed our concerns - to have a qualit