Council Opticians

I called the office manager in our Farmington Valley Office and she did confirm that there was an additional charge that was posted after the patient left.She said she neglected to charge the patient for a service she received.I explained that this was our error and unacceptable to do this to a patient I reminded her that we claim to deliver the Gold Standard in both the dental clinic area as well as in the business area and this situation is far below that goal.To that end, the patient should be receiving an apology phone call and a new bill with a zero balance.I also want to personally apologize to the patient.Alice JGish, Ed.D

To: Revdex.com Re: Complaint ID # [redacted] In regards to the patient's eyewear complaint we have tried to satisfy his need for vision and comfortAs a result of the patient's low vision condition the resulting glasses are thicker and heavier than averageWe were required to use lenses supplied by the patient's insurance company so we ordered the lightest weight lenses that would be covered by his planThe patient has been back for several adjustments but it has been a challenge to get them comfortable as they seem better when the patient is in the officeIf the patient is not satisfied we would be willing to explore options that may be allowed through the patient's insurance carrier

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I called the office manager in our Farmington Valley Office and she did confirm that there was an additional charge that was posted after the patient left.She said she neglected to charge the patient for a service she received.I explained that this was our error and unacceptable to do this to a...

patient.  I reminded her that we claim to deliver the Gold Standard in both the  dental clinic  area as well as in the business area and this situation is far below that goal.To that end, the patient should be receiving an apology phone call  and a new bill with a zero balance.I also want to personally apologize to the patient.Alice J. Gish, Ed.D.

Consumer advised matter is unresolved, that the adjustment is not correct, the refraction is wrong and the end result is wrong.  The consumer is still seeking to have the eyeglasses corrected.

To: Revdex.com Re: Complaint ID # [redacted] In regards to the patient's eyewear complaint we have tried to satisfy his need for vision and comfort. As a result of the patient's low vision condition the resulting glasses are thicker and heavier than average. We were...

required to use lenses supplied by the patient's insurance company so we ordered the lightest weight lenses that would be covered by his plan. The patient has been back for several adjustments but it has been a challenge to get them comfortable as they seem better when the patient is in the office. If the patient is not satisfied we would be willing to explore options that may be allowed through the patient's insurance carrier.