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Counter-Fit Inc.

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Counter-Fit Inc. Reviews (1)

Review: The week of May 26, 2015, Counter-fit installed granite in our kitchen and master bath. We had chosen the granite in person at their place of business at the end of March. Several weeks before the installation, we went there in person to select how the granite would be cut on the slabs we had selected. The granite for the kitchen was there and was marked. [redacted] told us that the granite we had selected for the master bath was not there anymore but that they would get another piece and since that granite didn't have a particular pattern it didn't matter that we didn't see it. We were not comfortable with that but there didn't seem to be anything we could do about it so trusted that it would be all right.

It turned out not to be all right. They insisted on installing the granite while we were on a family vacation in Ocean City NJ. My husband drove back to our home on the day of installation, let them in and let them install everything. He returned to Ocean City. When we arrived home at the end of the week, we realized that the pattern on the granite in the master bath was going in the wrong direction. It goes up and down instead of across.

I called [redacted] to discuss the matter. She was extremely rude and told me some nonsense about "buyer's remorse" and other things that didn't apply. The granite is simply not cut the right way. Then my husband tried calling to discuss it further. He left many messages and it was next to impossible to talk to [redacted]. He told [redacted] he wanted to talk to the owner and she said he would call us but he never did. My husband called [redacted] again a number of times and left messages. Finally, she called back. This was a several weeks long process. She said she would talk to [redacted] whoever that is. She then sent my husband an email that said the piece of stone we selected was not long enough to cut the other way. That is NOT TRUE. We picked a large slab and our master bath counter is not large.

The counter looks horrible and is unacceptable as is.Desired Settlement: The business needs to replace the granite. My husband and I need to select the piece of granite to be used and also select the way the granite is cut. In addition, I don't know if the new sinks we purchased separate;y can be reused in this situation. If not, they need to pay for replacement sinks. The same goes for the new faucets, if they cannot be reused.

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Description: Countertops

Address: 1 Ironside Court, Willingboro, New Jersey, United States, 08046

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