Country-Affairs.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am writing in rejecting her and companies approach and her condescending statement of that "I was Rude" Additionally, when I placed the order from her website the vendor " [redacted] " did in fact place on the the order delivery in days She herself Tracy B [redacted] did not say this to me over the phone However, if she would have reached out to me to discuss the issue then the problem would have been resolved I am NOT concerned about the logistics of the USPS delivery to my door As you have stated in your response "My bookkeping software releases an invoice as soon as a payment has been recieved As you can see in Item # as she pointed out, that I did NOT contact customer service When in fact I did! See item # that she being the owner has cited Additionally I am NOT sure what the problem was from with the product going from Lancaster, PA to Springfield, MA and back to Lancaster, PA was certainly not my fault As a customer/consumer I saw the product online, I wanted to purchase it because they match my decor in my kitchen I then used an [redacted] card to settle the payment online It did say online from [redacted] it was going to delivered in days I did finally receive the product I will NEVER recommend her product nor services to any of my friends and family! I will make sure if I am extended any kind of survey that I will make it's heavily distributed on "Social Media" like twitterThis has been the worse customer service experience I have ever encounteredRegards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am writing in rejecting her and companies approach and her condescending statement of that "I was Rude" Additionally, when I placed the order from her website the vendor "***" did in fact place on the the order delivery in days She herself Tracy B*** did not say this to me over the phone However, if she would have reached out to me to discuss the issue then the problem would have been resolved
I am NOT concerned about the logistics of the USPS delivery to my door As you have stated in your response "My bookkeping software releases an invoice as soon as a payment has been recieved As you can see in Item # as she pointed out, that I did NOT contact customer service When in fact I did! See item # that she being the owner has cited Additionally I am NOT sure what the problem was from with the product going from Lancaster, PA to Springfield, MA and back to Lancaster, PA was certainly not my fault As a customer/consumer I saw the product online, I wanted to purchase it because they match my decor in my kitchen I then used an *** card to settle the payment online It did say online from *** it was going to delivered in days
I did finally receive the product I will NEVER recommend her product nor services to any of my friends and family! I will make sure if I am extended any kind of survey that I will make it's heavily distributed on "Social Media" like twitter.
This has been the worse customer service experience I have ever encountered
Regards,
*** ***

I am writing in response to a dispute involving *** *** Invoice # *** **, Order # *** placed on January 2, with my website Country-Affairs.com
Enclosed you will find copies of Conversations via email with customer, Customer invoice, and USPS tracking
information.At NO time have I ever stated delivery will only take (2) two daysThat would be an impossible requestConsidering this customer placed the order on a Saturday January 2, the order won't be processed until the next business dayMy bookkeeping software releases an invoice as soon as a payment has been receivedNone the less at time of checkout it is stated (5-10) five to ten days for shipping and (15) fifteen days for hand crafted products as does the invoice state (10) ten days for deliveryThe order was processed and shipped within (9) nine daysThis customer never contacted customer service with his concerns prior to filing a dispute, nor did he contact customer service once he discovered the delivery was having issuesI send a tracking number to each customer, so they can track the shipmentI do not keep track of that once the ordershipsThe customer service contact information is listed in both an email and on the invoiceHe had every opportunity to contact someone, but took a much different route.As soon as he emailed the company I responded and assured him the issue would be resolved in accordance to his requestHe was rude in his emails, but trying to maintain good customer service I did refund the shipping cost.This is more a loss on my behalf financially and the reputation of a new website, due to the fact I did reimburse the shipping cost and now face a poor public review because this customer filed a dispute before the date in which he stated was my deadline to take action January 22, Which is also noted in his complaint
I feel as though I took every step to satisfy the customer and went as far as waiving shipping costsI hope this will help enlighten the complaint which I feel was out of context and clear the disputeRegards,
Owner: Tracy B

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: 
 I am writing in rejecting her and companies approach and her condescending statement of that "I was Rude".  Additionally, when I placed the order from her website the vendor "[redacted]" did in fact place on the the order delivery in 2 days.  She herself Tracy B[redacted] did not say this to me over the phone.  However, if she would have reached out to me to discuss the issue then the problem would have been resolved.  I am NOT concerned about the logistics of the USPS delivery to my door.  As you have stated in your response "My bookkeping software releases an invoice as soon as a payment has been recieved.  As you can see in Item # 2 as she pointed out, that I did NOT contact customer service.  When in fact I did!  See item # 2 that she being the owner has cited.  Additionally I am NOT sure what the problem was from with the product going from Lancaster, PA to Springfield, MA and back to Lancaster, PA was certainly not my fault.  As a customer/consumer I saw the product online, I wanted to purchase it because they match my decor in my kitchen.  I then used an [redacted] card to settle the payment online.  It did say online from [redacted] it was going to delivered in 2 days.  I did finally receive the product.  I will NEVER recommend her product nor services to any of my friends and family!  I will make sure if I am extended any kind of survey that I will make it's heavily distributed on "Social Media" like twitter. This has been the worse customer service experience I have ever encounteredRegards,
[redacted]

I am writing in response to a dispute involving [redacted] Invoice # [redacted], Order # [redacted] placed on January 2, 2016 with my website Country-Affairs.comEnclosed you will find copies of Conversations via email with customer, Customer invoice, and USPS tracking information.At NO time have I...

ever stated delivery will only take (2) two days. That would be an impossible request. Considering this customer placed the order on a Saturday January 2, 2016 the order won't be processed until the next business day. My bookkeeping software releases an invoice as soon as a payment has been received. None the less at time of checkout it is stated (5-10) five to ten days for shipping and (15) fifteen days for hand crafted products as does the invoice state (10) ten days for delivery. The order was processed and shipped within (9) nine days.This customer never contacted customer service with his concerns prior to filing a dispute, nor did he contact customer service once he discovered the delivery was having issues. I send a tracking number to each customer, so they can track the shipment. I do not keep track of that once the orderships. The customer service contact information is listed in both an email and on the invoice. He had every opportunity to contact someone, but took a much different route.As soon as he emailed the company I responded and assured him the issue would be resolved in accordance to his request. He was rude in his emails, but trying to maintain good customer service I did refund the shipping cost.This is more a loss on my behalf financially and the reputation of a new website, due to the fact I did reimburse the shipping cost and now face a poor public review because this customer filed a dispute before the date in which he stated was my deadline to take action January 22, 2016. Which is also noted in his complaintI feel as though I took every step to satisfy the customer and went as far as waiving shipping costs. I hope this will help enlighten the complaint which I feel was out of context and clear the dispute.Regards, Owner: Tracy B.