Initial Business Response / [redacted] (1000, 5, 2016/03/14) */ Contact Name and Title: Karen Office manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com Show Me Heating & Cooling haw bent over backwards trying to make Mr [redacted] happyMr [redacted] was not happy with the original equipment that was installed on X-we made several service calls to try to make him happy so we finally removed the equipment and installed a more expensive package unit at NO charge(we did reinstall his old equipment in a different location, the customer has been happy and has not had one issue with it) Yes the equipment does come with a manufacture warranty if the equipment is registeredIt is the home owners responsibility to register the equipmentIf pre arranged by the home owner Show Me Heating and Cooling will register for the customerMr ***, as you can see by his complaint has the instructions to register the equipment As you can see on his invoice we did not make arraignment to register his equipment for him When Mr [redacted] called this last time he insisted that we reimburse him for the service call from Lockwood and pay him for the extra warranty and give him an extra years for a total of year warrantyI informed him that we could not do that no mater who he called he would have to pay for labor and he did not pay for the part because it was under warrantyHe started raising his voice at me and said he was going to call the Revdex.com and I told him to have a good day and I hung up It seems that no mater what we do or don't do for Mr [redacted] he is never happy with usWe have not heard from him since July of It seems that this is the first issue that Mr [redacted] has had with the new systemThe problem had nothing to do with the install, the issue was a failed part which is out of our controlAnd every time he has an issue he makes a complaint with the Revdex.com We can not help it if Mr [redacted] did not register his equipment and we can not give him a or year warranty on his partsThat is the manufacturer policy not our Final Business Response / [redacted] (4000, 12, 2016/03/31) */ We have tried calling Mr [redacted] sever times and he has not returned our call I do not know why Mr [redacted] is calling me a liar, we did re-install the unit that we took out, how would he know if we did or did notWe actually installed the unit in the owner's house We can not refund Mr [redacted] the money he paid to LockwoodNo matter who he called even us, he would have had to pay for a service call and the laborHe had a year labor warranty through us, which is what we give every customer that we do a install forIt has been over two years since his unit was installedThe part was under warranty he did not have to pay for that The unit was not installed improperly, the unit had a bad sequencer according to Lockwood, this could of happen to any oneIt was a manufacture default had nothing to do with the install Mr [redacted] got a more expensive unit when we took out the old one and put the new one inWe did not charge him any extra for the replacement unit He has not called us with any issues since we put the new one inAnd if he would have called us he still would of had to pay for the labor and service call but not the partJust like he did with Lockwood I am sorry that his unit did not get registeredNo where on the invoice that Mr [redacted] signed does it say any thing about us registering the unit for him or any thing about a warranty We do not know how to resolve this issue since Mr [redacted] will not answer or return our callsWe can not make the manufacturer give him a year warrantyAnd as for me saying Mr[redacted] wanted a year warranty, the way I read his statement it looked like he wanted years plus the years he has had the unit
Initial Business Response / [redacted] (1000, 5, 2016/10/19) */ Contact Name and Title: [redacted] Admin Asst Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com In July we did replace the blower motor on his furnaceWe did charge him due to the fact his furnace is out of warranty his furnace is over years oldWe did have to return days later to do some rewiringHis system has operated properly ever sinceHe did call us two weeks ago on a Saturday and our service technician could not get the furnace to come on he checked the board and wiring and diagnose the board to be badHe told Mr, [redacted] we would get him a price on Monday due to no supply houses were open on a SaturdayWe did not collect a [redacted] service call or for labor which would have been [redacted] which would have been a total of [redacted] for a week end callMr [redacted] called our office and stated that when the furnace was installed it was not installed correctly [redacted] who was the owner of Show Me HVAC until installed his furnaceHe also stated that our service technicians did not know what they were doing and they were stupidHe did inform me that he had called some one else out and rewired his board and his furnace is now workingHe started yelling at me that he wanted [redacted] and telling me that he was going to turn us into the Revdex.com and was going to sue usI tried to explain to him that we did not charge him for the week end call which should have been [redacted] He yelled at me and told me to shut upWe do not rip people off and our technicians are highly trainedIf our company makes a mistake, which sometimes they doBut we always stand behind our work and if there is an issue we happily correct the issueNo matter if Mr [redacted] called some one else or us he would have been chargedWe have replaced his duct work, his thermostat, we replaced his air conditioner and coilEvery time we go to Mr [redacted] home he is never happy with us, he complains about the money he has to pay or something else and is always saying he's going to turn us over to the Revdex.comWe have bent over backwards to help him out several times we didn't even charge him when we should have Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) this company did not check both the a/c & heating circuits when they replaced motor in furnacewhen I called them back after replacing motor, the a/c w2ould not shut off it ran hrs a daywhen the tech came bace, he said he had connected the wires wrong, but did not check furnace operation.when we discovered the furnace did not operate we called shbacethe tech checked furnace & said the control board was bad & needed to be replacedI called another company for a second opinion & their tech checked & told me the control board was not bad & he would repair it in about minutes, which he didshwas trying to sell me an approximately [redacted] dollar control board without checking their previous workthe lady I called was very rude, informing me that they never changed any wiring connections, since they were the only ones working on a/c & furnace, it speaks for itself.I would not recommend these people for any kind of workthey should be accountable for their mistakes Final Business Response / [redacted] (4000, 9, 2016/10/24) */ I am sorry that Mr [redacted] fells this wayI can not ask the technician that replaced his motor what he actually did due to the fact that he was killed in a car wreckWe do stand behind our workAfter we replaced the motor months a go his unit has worked ever sinceWe did not charge Mr [redacted] to come out this last timeSo no matter if he called another company or us he would of had to payAnd I do apologize if Mr [redacted] thinks I was rude, I tried to listen to him and explain to him that we do stand behind our work until Mr [redacted] yelled at me and told me to shut upI did talk to the technician that was there on Saturday and told him he needed a new board, he stated that he could not get the unit to come on and he tried every thing besides a new boardLike I said we did not charge him for the over time service call on Saturday Final Consumer Response / [redacted] (4200, 11, 2016/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) their technician did not check the function of the furnacethe other company I called simply used a jump wire to find the problemthe shtechonly checked for a signal, then pronounced the board to be badI feel the tech who replaced the motor was genially try ing to helphe simply made a mistake, but the lady I spoke to insisted he never changed any wiring, not knowing what actually took place
Initial Business Response /* (1000, 5, 2016/10/19) */
Contact Name and Title: [redacted] Admin Asst
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
In July 2016 we did replace the blower motor on his furnace. We did charge him due to the fact his furnace is out of...
warranty his furnace is over 5 years old. We did have to return 9 days later to do some rewiring. His system has operated properly ever since. He did call us two weeks ago on a Saturday and our service technician could not get the furnace to come on he checked the board and wiring and diagnose the board to be bad. He told Mr, [redacted] we would get him a price on Monday due to no supply houses were open on a Saturday. We did not collect a [redacted] service call or for labor which would have been [redacted] which would have been a total of [redacted] for a week end call. Mr [redacted] called our office and stated that when the furnace was installed it was not installed correctly. [redacted] who was the owner of Show Me HVAC until 2012 installed his furnace. He also stated that our service technicians did not know what they were doing and they were stupid. He did inform me that he had called some one else out and rewired his board and his furnace is now working. He started yelling at me that he wanted [redacted] and telling me that he was going to turn us into the Revdex.com and was going to sue us. I tried to explain to him that we did not charge him for the week end call which should have been [redacted] He yelled at me and told me to shut up. We do not rip people off and our technicians are highly trained. If our company makes a mistake, which sometimes they do. But we always stand behind our work and if there is an issue we happily correct the issue. No matter if Mr [redacted] called some one else or us he would have been charged. We have replaced his duct work, his thermostat, we replaced his air conditioner and coil. Every time we go to Mr [redacted] home he is never happy with us, he complains about the money he has to pay or something else and is always saying he's going to turn us over to the Revdex.com. We have bent over backwards to help him out several times we didn't even charge him when we should have.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this company did not check both the a/c & heating
circuits when they replaced motor in furnace. when I called them back after replacing motor, the
a/c w2ould not shut off it ran 24 hrs a day. when the tech came bace, he said he had connected the
wires wrong, but did not check furnace operation.when we discovered the furnace did not operate we called show-me bace. the tech checked
furnace & said the control board was bad & needed to be replaced. I called another company for a second opinion & their tech checked & told me the
control board was not bad & he would repair it in about 5 minutes, which he did. show-me was trying
to sell me an approximately [redacted] dollar control board without checking their previous work. the lady I called was very rude, informing me that they never changed any wiring connections, since they were the only ones working on a/c & furnace, it speaks for itself.I would not recommend these people for any kind of work. they should be accountable for their mistakes.
Final Business Response /* (4000, 9, 2016/10/24) */
I am sorry that Mr [redacted] fells this way. I can not ask the technician that replaced his motor what he actually did due to the fact that he was killed in a car wreck. We do stand behind our work. After we replaced the motor 4 months a go his unit has worked ever since. We did not charge Mr [redacted] to come out this last time. So no matter if he called another company or us he would of had to pay. And I do apologize if Mr [redacted] thinks I was rude, I tried to listen to him and explain to him that we do stand behind our work until Mr [redacted] yelled at me and told me to shut up. I did talk to the technician that was there on Saturday and told him he needed a new board, he stated that he could not get the unit to come on and he tried every thing besides a new board. Like I said we did not charge him for the over time service call on Saturday.
Final Consumer Response /* (4200, 11, 2016/10/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
their technician did not check the function of the furnace. the other company I called simply used a jump wire to find the problem. the show-me tech. only checked for a signal, then pronounced the board to be bad. I feel the tech who replaced the motor was genially try ing to help. he simply made a mistake, but the lady I spoke to insisted he never changed any wiring, not knowing what actually took place.
Initial Business Response /* (1000, 5, 2016/03/14) */
Contact Name and Title: Karen Office manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Show Me Heating & Cooling haw bent over backwards trying to make Mr. [redacted] happy. Mr [redacted] was not happy with the...
original equipment that was installed on X-XX-XX we made several service calls to try to make him happy so we finally removed the equipment and installed a more expensive package unit at NO charge. (we did reinstall his old equipment in a different location, the customer has been happy and has not had one issue with it) Yes the equipment does come with a manufacture warranty if the equipment is registered. It is the home owners responsibility to register the equipment. If pre arranged by the home owner Show Me Heating and Cooling will register for the customer. Mr [redacted], as you can see by his complaint has the instructions to register the equipment.
As you can see on his invoice we did not make arraignment to register his equipment for him.
When Mr [redacted] called this last time he insisted that we reimburse him for the service call from Lockwood and pay him for the extra warranty and give him an extra 2 years for a total of 12 year warranty. I informed him that we could not do that no mater who he called he would have to pay for labor and he did not pay for the part because it was under warranty. He started raising his voice at me and said he was going to call the Revdex.com and I told him to have a good day and I hung up.
It seems that no mater what we do or don't do for Mr [redacted] he is never happy with us. We have not heard from him since July of 2014. It seems that this is the first issue that Mr [redacted] has had with the new system. The problem had nothing to do with the install, the issue was a failed part which is out of our control. And every time he has an issue he makes a complaint with the Revdex.com.
We can not help it if Mr [redacted] did not register his equipment and we can not give him a 12 or 10 year warranty on his parts. That is the manufacturer policy not our.
Final Business Response /* (4000, 12, 2016/03/31) */
We have tried calling Mr. [redacted] sever times and he has not returned our call.
I do not know why Mr [redacted] is calling me a liar, we did re-install the unit that we took out, how would he know if we did or did not. We actually installed the unit in the owner's house.
We can not refund Mr. [redacted] the money he paid to Lockwood. No matter who he called even us, he would have had to pay for a service call and the labor. He had a 1 year labor warranty through us, which is what we give every customer that we do a install for. It has been over two years since his unit was installed. The part was under warranty he did not have to pay for that.
The unit was not installed improperly, the unit had a bad sequencer according to Lockwood, this could of happen to any one. It was a manufacture default had nothing to do with the install.
Mr [redacted] got a more expensive unit when we took out the old one and put the new one in. We did not charge him any extra for the replacement unit.
He has not called us with any issues since we put the new one in. And if he would have called us he still would of had to pay for the labor and service call but not the part. Just like he did with Lockwood
I am sorry that his unit did not get registered. No where on the invoice that Mr. [redacted] signed does it say any thing about us registering the unit for him or any thing about a warranty.
We do not know how to resolve this issue since Mr. [redacted] will not answer or return our calls. We can not make the manufacturer give him a 10 year warranty. And as for me saying Mr.[redacted] wanted a 12 year warranty, the way I read his statement it looked like he wanted 10 years plus the 2 years he has had the unit.
Initial Business Response / [redacted] (1000, 5, 2016/03/14) */ Contact Name and Title: Karen Office manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com Show Me Heating & Cooling haw bent over backwards trying to make Mr [redacted] happyMr [redacted] was not happy with the original equipment that was installed on X-we made several service calls to try to make him happy so we finally removed the equipment and installed a more expensive package unit at NO charge(we did reinstall his old equipment in a different location, the customer has been happy and has not had one issue with it) Yes the equipment does come with a manufacture warranty if the equipment is registeredIt is the home owners responsibility to register the equipmentIf pre arranged by the home owner Show Me Heating and Cooling will register for the customerMr ***, as you can see by his complaint has the instructions to register the equipment As you can see on his invoice we did not make arraignment to register his equipment for him When Mr [redacted] called this last time he insisted that we reimburse him for the service call from Lockwood and pay him for the extra warranty and give him an extra years for a total of year warrantyI informed him that we could not do that no mater who he called he would have to pay for labor and he did not pay for the part because it was under warrantyHe started raising his voice at me and said he was going to call the Revdex.com and I told him to have a good day and I hung up It seems that no mater what we do or don't do for Mr [redacted] he is never happy with usWe have not heard from him since July of It seems that this is the first issue that Mr [redacted] has had with the new systemThe problem had nothing to do with the install, the issue was a failed part which is out of our controlAnd every time he has an issue he makes a complaint with the Revdex.com We can not help it if Mr [redacted] did not register his equipment and we can not give him a or year warranty on his partsThat is the manufacturer policy not our Final Business Response / [redacted] (4000, 12, 2016/03/31) */ We have tried calling Mr [redacted] sever times and he has not returned our call I do not know why Mr [redacted] is calling me a liar, we did re-install the unit that we took out, how would he know if we did or did notWe actually installed the unit in the owner's house We can not refund Mr [redacted] the money he paid to LockwoodNo matter who he called even us, he would have had to pay for a service call and the laborHe had a year labor warranty through us, which is what we give every customer that we do a install forIt has been over two years since his unit was installedThe part was under warranty he did not have to pay for that The unit was not installed improperly, the unit had a bad sequencer according to Lockwood, this could of happen to any oneIt was a manufacture default had nothing to do with the install Mr [redacted] got a more expensive unit when we took out the old one and put the new one inWe did not charge him any extra for the replacement unit He has not called us with any issues since we put the new one inAnd if he would have called us he still would of had to pay for the labor and service call but not the partJust like he did with Lockwood I am sorry that his unit did not get registeredNo where on the invoice that Mr [redacted] signed does it say any thing about us registering the unit for him or any thing about a warranty We do not know how to resolve this issue since Mr [redacted] will not answer or return our callsWe can not make the manufacturer give him a year warrantyAnd as for me saying Mr[redacted] wanted a year warranty, the way I read his statement it looked like he wanted years plus the years he has had the unit
Initial Business Response / [redacted] (1000, 5, 2016/10/19) */ Contact Name and Title: [redacted] Admin Asst Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com In July we did replace the blower motor on his furnaceWe did charge him due to the fact his furnace is out of warranty his furnace is over years oldWe did have to return days later to do some rewiringHis system has operated properly ever sinceHe did call us two weeks ago on a Saturday and our service technician could not get the furnace to come on he checked the board and wiring and diagnose the board to be badHe told Mr, [redacted] we would get him a price on Monday due to no supply houses were open on a SaturdayWe did not collect a [redacted] service call or for labor which would have been [redacted] which would have been a total of [redacted] for a week end callMr [redacted] called our office and stated that when the furnace was installed it was not installed correctly [redacted] who was the owner of Show Me HVAC until installed his furnaceHe also stated that our service technicians did not know what they were doing and they were stupidHe did inform me that he had called some one else out and rewired his board and his furnace is now workingHe started yelling at me that he wanted [redacted] and telling me that he was going to turn us into the Revdex.com and was going to sue usI tried to explain to him that we did not charge him for the week end call which should have been [redacted] He yelled at me and told me to shut upWe do not rip people off and our technicians are highly trainedIf our company makes a mistake, which sometimes they doBut we always stand behind our work and if there is an issue we happily correct the issueNo matter if Mr [redacted] called some one else or us he would have been chargedWe have replaced his duct work, his thermostat, we replaced his air conditioner and coilEvery time we go to Mr [redacted] home he is never happy with us, he complains about the money he has to pay or something else and is always saying he's going to turn us over to the Revdex.comWe have bent over backwards to help him out several times we didn't even charge him when we should have Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) this company did not check both the a/c & heating circuits when they replaced motor in furnacewhen I called them back after replacing motor, the a/c w2ould not shut off it ran hrs a daywhen the tech came bace, he said he had connected the wires wrong, but did not check furnace operation.when we discovered the furnace did not operate we called shbacethe tech checked furnace & said the control board was bad & needed to be replacedI called another company for a second opinion & their tech checked & told me the control board was not bad & he would repair it in about minutes, which he didshwas trying to sell me an approximately [redacted] dollar control board without checking their previous workthe lady I called was very rude, informing me that they never changed any wiring connections, since they were the only ones working on a/c & furnace, it speaks for itself.I would not recommend these people for any kind of workthey should be accountable for their mistakes Final Business Response / [redacted] (4000, 9, 2016/10/24) */ I am sorry that Mr [redacted] fells this wayI can not ask the technician that replaced his motor what he actually did due to the fact that he was killed in a car wreckWe do stand behind our workAfter we replaced the motor months a go his unit has worked ever sinceWe did not charge Mr [redacted] to come out this last timeSo no matter if he called another company or us he would of had to payAnd I do apologize if Mr [redacted] thinks I was rude, I tried to listen to him and explain to him that we do stand behind our work until Mr [redacted] yelled at me and told me to shut upI did talk to the technician that was there on Saturday and told him he needed a new board, he stated that he could not get the unit to come on and he tried every thing besides a new boardLike I said we did not charge him for the over time service call on Saturday Final Consumer Response / [redacted] (4200, 11, 2016/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) their technician did not check the function of the furnacethe other company I called simply used a jump wire to find the problemthe shtechonly checked for a signal, then pronounced the board to be badI feel the tech who replaced the motor was genially try ing to helphe simply made a mistake, but the lady I spoke to insisted he never changed any wiring, not knowing what actually took place
Initial Business Response /* (1000, 5, 2016/10/19) */
Contact Name and Title: [redacted] Admin Asst
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
In July 2016 we did replace the blower motor on his furnace. We did charge him due to the fact his furnace is out of...
warranty his furnace is over 5 years old. We did have to return 9 days later to do some rewiring. His system has operated properly ever since. He did call us two weeks ago on a Saturday and our service technician could not get the furnace to come on he checked the board and wiring and diagnose the board to be bad. He told Mr, [redacted] we would get him a price on Monday due to no supply houses were open on a Saturday. We did not collect a [redacted] service call or for labor which would have been [redacted] which would have been a total of [redacted] for a week end call. Mr [redacted] called our office and stated that when the furnace was installed it was not installed correctly. [redacted] who was the owner of Show Me HVAC until 2012 installed his furnace. He also stated that our service technicians did not know what they were doing and they were stupid. He did inform me that he had called some one else out and rewired his board and his furnace is now working. He started yelling at me that he wanted [redacted] and telling me that he was going to turn us into the Revdex.com and was going to sue us. I tried to explain to him that we did not charge him for the week end call which should have been [redacted] He yelled at me and told me to shut up. We do not rip people off and our technicians are highly trained. If our company makes a mistake, which sometimes they do. But we always stand behind our work and if there is an issue we happily correct the issue. No matter if Mr [redacted] called some one else or us he would have been charged. We have replaced his duct work, his thermostat, we replaced his air conditioner and coil. Every time we go to Mr [redacted] home he is never happy with us, he complains about the money he has to pay or something else and is always saying he's going to turn us over to the Revdex.com. We have bent over backwards to help him out several times we didn't even charge him when we should have.
Initial Consumer Rebuttal /* (3000, 7, 2016/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this company did not check both the a/c & heating
circuits when they replaced motor in furnace. when I called them back after replacing motor, the
a/c w2ould not shut off it ran 24 hrs a day. when the tech came bace, he said he had connected the
wires wrong, but did not check furnace operation.when we discovered the furnace did not operate we called show-me bace. the tech checked
furnace & said the control board was bad & needed to be replaced. I called another company for a second opinion & their tech checked & told me the
control board was not bad & he would repair it in about 5 minutes, which he did. show-me was trying
to sell me an approximately [redacted] dollar control board without checking their previous work. the lady I called was very rude, informing me that they never changed any wiring connections, since they were the only ones working on a/c & furnace, it speaks for itself.I would not recommend these people for any kind of work. they should be accountable for their mistakes.
Final Business Response /* (4000, 9, 2016/10/24) */
I am sorry that Mr [redacted] fells this way. I can not ask the technician that replaced his motor what he actually did due to the fact that he was killed in a car wreck. We do stand behind our work. After we replaced the motor 4 months a go his unit has worked ever since. We did not charge Mr [redacted] to come out this last time. So no matter if he called another company or us he would of had to pay. And I do apologize if Mr [redacted] thinks I was rude, I tried to listen to him and explain to him that we do stand behind our work until Mr [redacted] yelled at me and told me to shut up. I did talk to the technician that was there on Saturday and told him he needed a new board, he stated that he could not get the unit to come on and he tried every thing besides a new board. Like I said we did not charge him for the over time service call on Saturday.
Final Consumer Response /* (4200, 11, 2016/10/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
their technician did not check the function of the furnace. the other company I called simply used a jump wire to find the problem. the show-me tech. only checked for a signal, then pronounced the board to be bad. I feel the tech who replaced the motor was genially try ing to help. he simply made a mistake, but the lady I spoke to insisted he never changed any wiring, not knowing what actually took place.
Initial Business Response /* (1000, 5, 2016/03/14) */
Contact Name and Title: Karen Office manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
Show Me Heating & Cooling haw bent over backwards trying to make Mr. [redacted] happy. Mr [redacted] was not happy with the...
original equipment that was installed on X-XX-XX we made several service calls to try to make him happy so we finally removed the equipment and installed a more expensive package unit at NO charge. (we did reinstall his old equipment in a different location, the customer has been happy and has not had one issue with it) Yes the equipment does come with a manufacture warranty if the equipment is registered. It is the home owners responsibility to register the equipment. If pre arranged by the home owner Show Me Heating and Cooling will register for the customer. Mr [redacted], as you can see by his complaint has the instructions to register the equipment.
As you can see on his invoice we did not make arraignment to register his equipment for him.
When Mr [redacted] called this last time he insisted that we reimburse him for the service call from Lockwood and pay him for the extra warranty and give him an extra 2 years for a total of 12 year warranty. I informed him that we could not do that no mater who he called he would have to pay for labor and he did not pay for the part because it was under warranty. He started raising his voice at me and said he was going to call the Revdex.com and I told him to have a good day and I hung up.
It seems that no mater what we do or don't do for Mr [redacted] he is never happy with us. We have not heard from him since July of 2014. It seems that this is the first issue that Mr [redacted] has had with the new system. The problem had nothing to do with the install, the issue was a failed part which is out of our control. And every time he has an issue he makes a complaint with the Revdex.com.
We can not help it if Mr [redacted] did not register his equipment and we can not give him a 12 or 10 year warranty on his parts. That is the manufacturer policy not our.
Final Business Response /* (4000, 12, 2016/03/31) */
We have tried calling Mr. [redacted] sever times and he has not returned our call.
I do not know why Mr [redacted] is calling me a liar, we did re-install the unit that we took out, how would he know if we did or did not. We actually installed the unit in the owner's house.
We can not refund Mr. [redacted] the money he paid to Lockwood. No matter who he called even us, he would have had to pay for a service call and the labor. He had a 1 year labor warranty through us, which is what we give every customer that we do a install for. It has been over two years since his unit was installed. The part was under warranty he did not have to pay for that.
The unit was not installed improperly, the unit had a bad sequencer according to Lockwood, this could of happen to any one. It was a manufacture default had nothing to do with the install.
Mr [redacted] got a more expensive unit when we took out the old one and put the new one in. We did not charge him any extra for the replacement unit.
He has not called us with any issues since we put the new one in. And if he would have called us he still would of had to pay for the labor and service call but not the part. Just like he did with Lockwood
I am sorry that his unit did not get registered. No where on the invoice that Mr. [redacted] signed does it say any thing about us registering the unit for him or any thing about a warranty.
We do not know how to resolve this issue since Mr. [redacted] will not answer or return our calls. We can not make the manufacturer give him a 10 year warranty. And as for me saying Mr.[redacted] wanted a 12 year warranty, the way I read his statement it looked like he wanted 10 years plus the 2 years he has had the unit.