[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Although I disagree with some of the claims and statements in the business response, relative to complaint ID [redacted], I find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
BBQ We did receive a call from Country Chevrolet re repair of front of our Acadia with the removal of the license plate bracket. We did agree to bring it in with to the dealership will replace holes they drilled with plugs with no charge to us. The dealer statement said they sent...
pictures to us but we never received any. I really can't believe removing this was going to be such a big deal. Regardless of this bracket being on this vehicle before or after shouldn't make a difference,they drilled holes in the front of this SUV for this license holder. We traded in a beautiful Volvo car, we gave them a spare tire we had purchased about 2 months before the trade in at the cost of $250.00, which was not in the car when we agreed to trade. The car only came with a can of fix a flat only. We decided to go ahead and give this to them to help sell the car. We do have a receipt for the spare.. Nothing has ever been mentioned about this. Thank you [redacted]
Regarding complaint [redacted], I am happy to advise that this issue has been resolved. The auto dealer mentioned in the complaint has provided the desired resolution, which was completed today, 5 Aug 2016. [redacted] [redacted] [redacted] Regards, [redacted]
[redacted] bought the car on Saturday 2/27. We had to deliver the car to her the next week after she completed all of her paperwork on Saturday because we were not finished with the used vehicle inspection. Apparently when we delivered the vehicle the inner fender was missing a very small...
rivet. She brought the vehicle back in the next week to our service department and was supposed to pick the car up the following day. We agreed to fix the fender well and rivet at no charge to the customer and apologized for overlooking it. We ran a fuel consumption test on the Equinox. We drove it 99 miles at an average speed of 46 MPH and recorded 23.8 MPG. While the car was in our dealership we received a call from GM financial stating that they were not funding the deal because the customer would not cooperate and refused complete the customer interview. The customer interview is what the banks do to confirm that the buyer is who they say they are. When we found out that the bank wasn’t going to fund the deal our sales department contacted [redacted]. At this point she informed us that she was backing out of the deal. Keep in mind [redacted] has given us a down payment and signed a GM Financial contract. We have gone out of our way to deliver the car to her house. We fixed the repairs on a vehicle that was sold AS-IS for no charge. Our Staff packaged the contract and mailed it to the lender and also packaged all of the licensing documents and had them prepared to send to the courthouse for licensing. We have no way to enforce the contract because she refused to do a customer interview. Since the customer backed out of the deal we kept the partial payment to offset our costs, miles on the car and the week in which she drove it. We have since sold this car to a very satisfied customer with nothing but praise. This was strictly a case of buyer’s remorse in our opinion. No one ever called her a liar, we simply stated the actual fuel economy that the car was getting. We also tried to convince [redacted] to continue to keep the vehicle or possibly switch to something else. We do not call our customers liars, we inspect every vehicles sold which is why we made her wait for delivery to ensure the vehicle was properly inspected and safe for sale. I can provide documents of all of the contracts, vehicle ROs in the shop, and even pictures of the fuel consumption test if you would like. Please feel free to contact myself or [redacted] at the store. I apologize that the first notice was not responded to. It just never made it to the right person to respond. Please do a google search on our store, you will see we take customer satisfaction very seriously. [redacted]GMCountry ChevroletBenton, KY
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Although I disagree with some of the claims and statements in the business response, relative to complaint ID [redacted], I find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
BBQ We did receive a call from Country Chevrolet re repair of front of our Acadia with the removal of the license plate bracket. We did agree to bring it in with to the dealership will replace holes they drilled with plugs with no charge to us. The dealer statement said they sent...
pictures to us but we never received any. I really can't believe removing this was going to be such a big deal. Regardless of this bracket being on this vehicle before or after shouldn't make a difference,they drilled holes in the front of this SUV for this license holder. We traded in a beautiful Volvo car, we gave them a spare tire we had purchased about 2 months before the trade in at the cost of $250.00, which was not in the car when we agreed to trade. The car only came with a can of fix a flat only. We decided to go ahead and give this to them to help sell the car. We do have a receipt for the spare.. Nothing has ever been mentioned about this. Thank you [redacted]
Regarding complaint [redacted], I am happy to advise that this issue has been resolved. The auto dealer mentioned in the complaint has provided the desired resolution, which was completed today, 5 Aug 2016. [redacted] [redacted] [redacted] Regards, [redacted]
[redacted] bought the car on Saturday 2/27. We had to deliver the car to her the next week after she completed all of her paperwork on Saturday because we were not finished with the used vehicle inspection. Apparently when we delivered the vehicle the inner fender was missing a very small...
rivet. She brought the vehicle back in the next week to our service department and was supposed to pick the car up the following day. We agreed to fix the fender well and rivet at no charge to the customer and apologized for overlooking it. We ran a fuel consumption test on the Equinox. We drove it 99 miles at an average speed of 46 MPH and recorded 23.8 MPG. While the car was in our dealership we received a call from GM financial stating that they were not funding the deal because the customer would not cooperate and refused complete the customer interview. The customer interview is what the banks do to confirm that the buyer is who they say they are. When we found out that the bank wasn’t going to fund the deal our sales department contacted [redacted]. At this point she informed us that she was backing out of the deal. Keep in mind [redacted] has given us a down payment and signed a GM Financial contract. We have gone out of our way to deliver the car to her house. We fixed the repairs on a vehicle that was sold AS-IS for no charge. Our Staff packaged the contract and mailed it to the lender and also packaged all of the licensing documents and had them prepared to send to the courthouse for licensing. We have no way to enforce the contract because she refused to do a customer interview. Since the customer backed out of the deal we kept the partial payment to offset our costs, miles on the car and the week in which she drove it. We have since sold this car to a very satisfied customer with nothing but praise. This was strictly a case of buyer’s remorse in our opinion. No one ever called her a liar, we simply stated the actual fuel economy that the car was getting. We also tried to convince [redacted] to continue to keep the vehicle or possibly switch to something else. We do not call our customers liars, we inspect every vehicles sold which is why we made her wait for delivery to ensure the vehicle was properly inspected and safe for sale. I can provide documents of all of the contracts, vehicle ROs in the shop, and even pictures of the fuel consumption test if you would like. Please feel free to contact myself or [redacted] at the store. I apologize that the first notice was not responded to. It just never made it to the right person to respond. Please do a google search on our store, you will see we take customer satisfaction very seriously. [redacted]GMCountry ChevroletBenton, KY