*** *** HAD HER VEHICLE TOWED TO COUNTRY CLUB CHRYSLER 2/25/2017, WE GAVE THE CUST AN EST FOR DIAG AND REPAIRS, WE FOUND THAT THE VEHICLE HAD AN ENGINE MISFIRE, PERFORMED PIN POINT TEST AND FOUND THAT THE CAM SHAFTS SCORED AND NEEDED REPLACED, WE GAVE *** *** AND EST FOR REPAIRS, SHE GAVE US
THE APPROVAL FOR REPAIRSWE PERFORMED THAT REPAIRS AND TEST DROVE THE VEHICLEAT THE TIME OF COMPLETION, THE VEHICLE WAS RUNNING OKSHE LEFT THE VEHICLE HER FOR A COUPLE OF DAYS*** *** CAME AND PICKED UP THE VEHICLE AND PAID FOR THE REPAIRS WHICH TOTALLED $1,THE FOLLOWING WEEK *** *** CALL AND STATED THAT THE VEHICLE WAS STILL NO RUNNING CORRECT, I ASKED HER TO DROP THE VEHICLE BACK OFF TO US SO THAT WE COULD VERIFY THE CONCERNWE DID VERIFY THE CONCERN AND FOUND THAT THE VEHICLE ALSO NEED A CYL HEADI ATTEMPTED TO GET ASSISTANCE FROM CHRYSLER FOR THE ADDITIONAL REPAIRS BUT WAS UNABLE TO DUE TO THE FACT THAT THE VEHICLE HAS 143,MILESTHAT IS WHEN *** *** CAME TO THE DEALERSHIP AND MADE A SCENESHE WANTED TO SPEAK WITH THE MANAGER, MR ***SHE DID NOT WANT TO SPEAK TO MESHE SAID THAT IT WAS A KNOW ISSUE WITH CHRYSLER AND SAID THAT WE WERE LYING TO HER ABOUT THE EXT COVERAGEWITH HER VEHICLE AND VIN NUMBER, IT DID NOT QUALIFYSHE DID NOT BELIEVE USTHE ADDITIONAL REPAIRS WE AS THE DEALERSHIP TOOK CARE OF, *** *** HAS HAD NO ADDITIONAL CHARGESWITH *** *** ASKING FOR HER MONEY BACK, WE DO NOT FEEL THAT WE SHOULD, THE REPAIRS AND COST WOULD HAVE BEEN NECESSARY ALONG WITH THE ADDITIONAL REPAIRS PAID BY THE DEALERSHIP
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Country Club Chrysler-Dodge regarding complaint I*...
*** *** HAD HER VEHICLE TOWED TO COUNTRY CLUB CHRYSLER 2/25/2017, WE GAVE THE CUST AN EST FOR DIAG AND REPAIRS, WE FOUND THAT THE VEHICLE HAD AN ENGINE MISFIRE, PERFORMED PIN POINT TEST AND FOUND THAT THE CAM SHAFTS SCORED AND NEEDED REPLACED, WE GAVE *** *** AND EST FOR REPAIRS, SHE GAVE US
THE APPROVAL FOR REPAIRSWE PERFORMED THAT REPAIRS AND TEST DROVE THE VEHICLEAT THE TIME OF COMPLETION, THE VEHICLE WAS RUNNING OKSHE LEFT THE VEHICLE HER FOR A COUPLE OF DAYS*** *** CAME AND PICKED UP THE VEHICLE AND PAID FOR THE REPAIRS WHICH TOTALLED $1,THE FOLLOWING WEEK *** *** CALL AND STATED THAT THE VEHICLE WAS STILL NO RUNNING CORRECT, I ASKED HER TO DROP THE VEHICLE BACK OFF TO US SO THAT WE COULD VERIFY THE CONCERNWE DID VERIFY THE CONCERN AND FOUND THAT THE VEHICLE ALSO NEED A CYL HEADI ATTEMPTED TO GET ASSISTANCE FROM CHRYSLER FOR THE ADDITIONAL REPAIRS BUT WAS UNABLE TO DUE TO THE FACT THAT THE VEHICLE HAS 143,MILESTHAT IS WHEN *** *** CAME TO THE DEALERSHIP AND MADE A SCENESHE WANTED TO SPEAK WITH THE MANAGER, MR ***SHE DID NOT WANT TO SPEAK TO MESHE SAID THAT IT WAS A KNOW ISSUE WITH CHRYSLER AND SAID THAT WE WERE LYING TO HER ABOUT THE EXT COVERAGEWITH HER VEHICLE AND VIN NUMBER, IT DID NOT QUALIFYSHE DID NOT BELIEVE USTHE ADDITIONAL REPAIRS WE AS THE DEALERSHIP TOOK CARE OF, *** *** HAS HAD NO ADDITIONAL CHARGESWITH *** *** ASKING FOR HER MONEY BACK, WE DO NOT FEEL THAT WE SHOULD, THE REPAIRS AND COST WOULD HAVE BEEN NECESSARY ALONG WITH THE ADDITIONAL REPAIRS PAID BY THE DEALERSHIP
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Country Club Chrysler-Dodge regarding complaint I*...
[redacted]
Regards,
[redacted]