Country Club Place Apartments

Complaint: [redacted] I am rejecting this response because:it is a lieShe did tell me to go ahead and sueShe told me she wouldn't answer any more of my questions and that she would talk to my lawyerI did not curse at herI told her I thought the apartment complex is the worst I've ever lived in and she hung up on meI did not curse at her and I did record the conversationI filed multiple tickets with the complex about the water damageA lot more than Sincerely, [redacted]

Revdex.com Complaint # [redacted] Country Club Place Apartments vs [redacted] Ms [redacted] has called and come to the office regarding issues with some neighbors Several staff members including management have tried to help Ms [redacted] and the other party involved work though this issue However, we are unable to let residents out of their lease agreement over neighbor disputes alone Ms [redacted] was told that if she felt threaten or harassed in any way to contact the police and get a report and/or restraining order then the issue could be readdressed at that time Much like everything else Ms [redacted] had been told, this was not good enough It was apparent and voiced that Ms [redacted] was not happy with any conversation she had had with the assistant manager, myself or the email correspondence with the Regional Manager During our last conversation, she was told that all communication had to be limited to email only due to her personal accusations against me I in no way would want any of my resident to feel "bullied" or any of the other thins she named off in her statement However, I am held by law to hold her to the same lease agreement as I am everyone else here at this property I simply cannot let people out of their lease because they do not get along with their neighbors I have had the same conversation with the other party involved [redacted] ***Country Club Place Apartments [redacted] ***StCharles, MO

Again, most of Ms [redacted] comments are unsupported and obviously meaninglessly criticizing talk that has nothing to do with the fact that she has not paid her rent and is in default of her lease agreement

Complaint: ***
I am rejecting this response because: While
it is sometimes hard to keep track of everything that happens in the
neighborhood (Country Club Place Apartments), I was assured when I
rented with them for the second time in the last five and a half years
time (my first time renting there was in late August through July
2012- All rent paid in full ahead of time and I was commended by the
leasing office staff for doing so, that I would love living in their
complex again and would fully enjoy my rented unit ( the unit in
the claim that they quickly processed my application for and handed me
the keys within days
time), parking space (not well lit up anywhere as most of the complex's
lights flicker brightly and than not all night long), the wonderful
amenities (none of which I had to utilize since I was gainfully employed
at the time of my rental agreement), 24/maintenance care and response
(couldn't be father from the truth as these hard working men were
always on the run per the yelling voices I often heard when I was out
walking my dogs throughout the complex (on their leashes) as either
***, or ***, ***, ***, or *** would be yelling commands
without kindness or patience towards these very accommodating
maintenance crew members It
is confusing to me how half of the staff at CC Place Apartments has
changed (lots of turnover) even since I lived there in and
The apartments boast a lot of really nice amenities- security, updates,
cheap rental prices that match the units, only video surveillance is in
and just outside of the leasing office itself, the written and
advertised promises of both a well maintained property and drug free
environment to name just a few things that offer but really in the end,
do not.In
regards to my not paying my rent on time: This a first for me in
almost years of life I always keep my bills paid and even pay them
ahead of time ***, ***, *** and *** Score will all
confirm that for you As I have informed the leasing office, both in
writing and vocally, it has never been my intent to cause a disturbance
of any kind ( they loved when I brought in my homemade Lasagne, Turtle
Cake, cookies, etc) and even clothing for *** since she doesn't make
enough money an hour to buy the appropriate office attire that an
individual should wear when welcoming perspective clients into their new
home ***, the eldest of the maintenance crew, is or so, way
underpaid even after all of his service at CC Place apartments, was a
very kind man who drinks due to sadness over losing his wife some years
ago He has an old, cracked and barely usable flip phone that was not
helping him do his job to his fullest potential I gifted him a brand
new I Phone to help ease his pain I never had an issue with any of
these maintenance workers until *** got his BIG promotion on
Thursday, November 16, He was and will never be deserving of that
promotion and raise as he is (unwise and not full of work or life
experiences as of yet), careless and imprudent (I reported him (solely)-
NOT the apartment complex itself- ONLY *** (sole entity) to the St
Charles County Police Dept on my own time and as an erratic driver I
reported seeing in my apartment complex on the morning of Friday,
November 17, as he pulled onto *** *** *** (dead end st, my
street, where I was walking my dogs that morning) He drove quickly
because he was held up at the leasing office and was running behind that
morning after he clocked in and assumed his new role of Commander In
Chief He was late, tired, stressed because there are too few crew
members that he can count on to get a job done efficiently and in a
timely manner, and he was driving to fast to start his day at the
maintenance building (on *** *** ***, my dead end street where I
was walking my dogs that morning) and he had his radio turned up to loud
to fully focus on driving in a non erratic fashion that just so
happened to include my dog and myself when he wasn't looking while
taking a quick left onto *** *** *** from *** *** and
trying to get to work on time My dog was in the parking lot because
she was waiting for me to let my other dog, ***, finish pooping
*** stopped immediately upon seeing my dog, and myself in the actual
parking lot, but that only happened once *** LOOKED UP FROM CHECKING
HIS CELL PHONE- a text or call from the leasing office directing him on
how to start his day ***'s phone records will confirm this for
you
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/21) */
Management has tried to call Ms*** on several occasions leaving messages on her personalized voice mail each time to get this issue resolvedI cannot do anything if she won't call me backAs she is a long time employee, I assure you that
*** in no way meant to mislead Ms***I believe this is a case of miscommunicationOur application process goes through a third party system and is calculated on a series of criteria that is put together by our corporate management teamWith several different criteria being in question, we have no way of knowing exactly what or how a certain thing or number of things will affect the approval or denial of each applicationWe got notification from our bank on 7/20/that she stopped payment of this checkTherefore we will not be refunding money we never actually received

Ms*** has made some awfully harmful and unsupported accusations against the staff here at Country Club Place. I am unsure how she is coming to some of these conclusions, such as "six out of eight of the maintenance crew are under the influence of drugs and/or alcohol"...I only have
seven maintenance members on my staff and have had since Ms*** moved into the complex in September. Also, *** "almost ran over" her unleashed dog whom darted in front of his car "while he was doing miles an hour"...I'm curious how she was able to calculate his speed accurately. Ms*** called the police on the staff in this particular incident with her dog.However, Ms *** did not call the police when she allegedly witnessed someone dump concrete on the hood of her car. This confused me. Someone simply honking at her dog warrants a call to the authorities, but thousands of dollars worth of damage does not. Regardless, investigations by myself and the StCharles PD, which I called out myself to file a complaint, found no concrete splatter anywhere along the street where she said her car was parked.A call was placed to Ms*** on December 8th in an attempt to collect delinquent rent. In an email reply received December 11th, she clearly states that she lost her job, has health issues and has been denied unemployment and simply cannot pay the rent. In my opinion, Ms*** is trying to get out of her lease by claiming a "safety issue." Ms*** job and health issues are unfortunate but does not release her from the terms of the lease nor give her any right to personally attack my staff. She will not be released from her obligations outlined in the lease she signed

Complaint: ***
I am rejecting this response because:i have repeatedly explained and sent supportive documentation to Country Club Place Apartments as to why I have n issue with the list of charges they have tallied on my tenant portal payment option to apply appropriate application of funds towards my rent I have been unemployed since 10-30-and have been working closely with the Missouri Division of Unemployment Services to approve my claim for unemployment In the meantime, I have already paid Country Club Place Apartments $towards the list of fees they have notified me of being due They have yet to acknowledge my payment I have returned the keys as asked and fill out the appropriate paperwork to let them know my current status
Sincerely,
*** ***

Mrs***'s main complaint is the charge for failure to provide the office with a written notice to vacate She says in her complaint that she spoke with the office and was informed over the phone of the need for the "written" notice It is also stated in the signed lease agreement,
the renewal paperwork mailed to her on 4/18/and also in the Missouri Landlord-Tenant Laws We never received anything in writing therefore she was charged when she moved out This procedure is standard As for her maintenance issues-she put in a ticket about her air conditioner on Saturday 6/24/and the unit was charged on Sunday 6/25/and the breaker was replaced that next week As for the soap dish, it was reattached and her tub was resurfaced shortly after The tub would have only been unusable hours after gluing the dish back on and resurfacing Please note, her unit had bathrooms.Mrs*** was sent to collection due to a balance outstanding on the account past 30-days (the full July rent payment) We have since contacted the collection agency and put the account on hold pending a payment arrangement

Mr& Mrs*** vacated their apartment at the above address on January 8, 2017. It was walked by management and the Operations Manager for *** Carpet Service, Incon January 10, 2017. In his professional opinion, the carpet in the unit cold not be restored to its original
condition due to excessive pet damage and stains throughout the carpet and padding. I have attached his bid for reference. They were charged $for the carpet replacement (pro-rated amount based on the date of install 10/27/2015).I looked back and found total tickets put in over the months they lived in the unit and all were completed within a week of them being put in. No visible mold or water damage was found during the move-out inspection. Any maintenance issues had in the apartment however, would have no bearing on the carpet needing to be replaced at move-out due to pet damage.I spoke with Mrs*** on January and tried to explain all of this to her, but she was very irate. I ended the conversation very calmly and politely by saying "have a great day" as she was cursing and belittling. I did not answer the phone when she called back and I surely didn't tell her to go ahead and sue. *** ***Property Manager

Initial Business Response /* (1000, 5, 2015/09/16) */
Contact Name and Title: [redacted] Asst. manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@middiv.com
All of our tenants that utilize the online payment system were notified mid August that our system was down and September...

payments would not be automatically drafted. Our payment policy is as follows for all residents. On the 6th there is a $50 late charge and $5 for every additional day it is late. It is the tenants responsibility to make sure their rent is paid in a timely manner to avoid these fees. We are deeply sorry that our online system was not working, but we notified our tenants with ample amount of time to make other arrangements.

Complaint: [redacted]
I am rejecting this response because:
There needs to be compensation for the months I've been waiting for things to get done. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:it is a lie. She did tell me to go ahead and sue. She told me she wouldn't answer any more of my questions and that she would talk to my lawyer. I did not curse at her. I told her I thought the apartment complex is the worst I've ever lived in and she hung up on me. I did not curse at her and I did record the conversation. I filed multiple tickets with the complex about the water damage. A lot more than 4.
Sincerely,
[redacted]

Again, most of Ms. [redacted] comments are unsupported and obviously meaninglessly criticizing talk that has nothing to do with the fact that she has not paid her rent and is in default of her lease agreement.

Initial Business Response /* (1000, 7, 2015/10/12) */
We were unaware that the issue was not resolved until receiving this complaint. The last time a request was made for the air conditioner was in May and we were under the impression the issue was resolved. The thermostats are set to a one degree...

differential, so if the temperature is with in a degree it will shut off. The hot water heater has been replaced. We previously replaced the heating element and again were under the impression the issue had been solved since the last request for this was made in may and we have not heard anything further. We do not have any water heaters that are 1000 gallons so we are unaware of who would have informed the tenant of that. Our water tanks hold more than efficient amount of water for the size of the apartment. We try to make sure all issues are resolved in a timely matter, especially when it comes to air conditioning and hot water. If the resident will not let us enter it could take longer than we would like. We were not informed of any items being stolen, but do respect tenant wishes of no entry unless it is a major emergency. Had we known sooner that the problems were persisting we would have taken further measures to rectify the situation.
Initial Consumer Rebuttal /* (3000, 9, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I totally disagree with their record keeping of my complaint as well as the remark of them stating they are not aware anything was stolen from my home. If need be, I can forward a copy of the very 1st letter written to them within 15-30 days of my move-in informing them of all the issues at hand. It clearly has in writing on that letter how my home was violated and I prefer to be home at at all times for their maintenance. I even have it highlighted on the letter (so that is a bold face lie). Scheduling work hasn't been an issue. Getting the job done and ignoring is the problem. I have explained and talked to them several times and even informed them I was on the verge of writing to the Revdex.com if nothing was done. I paused for a while hoping for a change. Later, my emergency maintenance call was ignored (took place in June). I was pursuing this issue as if it were a full time job and still nothing was done until I wrote to the Revdex.com. No one has time to constantly keep talking and showing the same pics before they are serviced. I have proof of pics and the maintenance manager stating we are going to look into replacing the water heater and this was never done. I have shown everyone the pics from housing assistants to maintenance. The water heater was so busted when it was moved, and the date on it was Dec. 1983 (over 3 decades old is totally unacceptable). The water that had accumulated in my home from it was so disgusting and smelly that when it was replaced, there were gnats set free and this left another burden and financial battling problem that I don't feel I should be financially resposible for! When I called to inform the housing manager of my unresolved issues in June, since she felt I was yelling she told me she wasn't going to help if I continued to yell, to which I explained I wasn't yelling at all; just explaining my situation very excitedly with frustration. This explains why their last record is May (they stopped keeping record). It was the very end of the day and [redacted] said she couldn't do much anyway and told me to call the emergency maintenance. Since they literally had just finished working on my unit maybe a week prior, I assume they felt they didn't need to come back and service me as my call to them was never returned! Housing management, since they don't know anything, they cannot give feedback about water heater. The maintenance manager specifically told me that both baths could never be utilized at the same time due to the water heater capacity. Their goal to fix the heat/air flow is still unresolved. They give solutions like closing the bathroom vents as well as the kitchen/hallway vents to force air out of others; however, I can send pics of how [redacted] near none of my vents are functionable. They are either hanging out of the wall or the knobs are broken so you can't open/close them. Also, most of them do not have good air PRESSURE coming out of them. I said in the very 1st letter I wrote to them that they moved me in the discounted unit. My unit was not move in ready by far and all of those issues are stated in the 1st letter as well. At this point, I am beyond discontent and have no faith in them being able to resolve my issues withour further assistance be it from the Revdex.com, inspectors, or attorneys. It is clear to me that just my words and pics alone was not enough in the beginning. It is so mind boggling that less than a week after writing to the Revdex.com, maintenance was at my door exchanging my water tank. THIS SHOULD HAVE BEEN DONE THE 1ST TIME and it's MONTHS later! My home accomodates a bath and a half; not 2 full baths. I am requesting my rate to be configured to that of a bath and a half for the remaining months as well as the prior months. I need the vents to be fixed in my unit for better air flow. The element used to help the air blow better is nothing more than a black stripping they have tied around a pipe to help for better air flow in the home. At this point, I'm sure the air unit is over 3 decades old as well and is part of the reasoning for it not functioning as well. This I'm sure plays a major role as to why the air has to run for near an hour for 1 degree drop which seems totally unacceptable. I would like my air/heat unit changed as well as my vents in the home fixed. I'd like to discuss what credits will be granted with this proceedings. Thank you.

Revdex.com Complaint # [redacted]Country Club Place Apartments vs [redacted]Ms. [redacted] has called and come to the office regarding issues with some neighbors.  Several staff members including management have tried to help Ms. [redacted] and the other party involved work though this issue. ...

However, we are unable to let residents out of their lease agreement over neighbor disputes alone.  Ms. [redacted] was told that if she felt threaten or harassed in any way to contact the police and get a report and/or restraining order then the issue could be readdressed at that time.  Much like everything else Ms. [redacted] had been told, this was not good enough.  It was apparent and voiced that Ms. [redacted] was not happy with any conversation she had had with the assistant manager, myself or the email correspondence with the Regional Manager.  During our last conversation, she was told that all communication had to be limited to email only due to her personal accusations against me.  I in no way would want any of my resident to feel "bullied" or any of the other thins she named off in her statement.  However, I am held by law to hold her to the same lease agreement as I am everyone else here at this property.  I simply cannot let people out of their lease because they do not get along with their neighbors.  I have had the same conversation with the other party involved.  [redacted]Country Club Place Apartments[redacted]St. Charles, MO 63303

As we try our best to service 600 units here at Country Club Place, sometimes we have to prioritize our time and work orders accordingly. With extreme temperatures in the last weeks, we have not been able to make it out to some smaller ticket items such as Ms. [redacted] has. Leaks and air...

conditioners come first and foremost. They will be addressed but longer ticket times may also occur if specific appointments and days/times to do these tickets are requested. That also adds to the length of the ticket time. This has all been explained to her. As we try our hardest in these busiest months, we ask for a little understanding and patience. Thank you.Submitted: 08/07/2017
Your Response(s)
Update: Our maintenance team went over today, Monday at 12:30pm and she was not home. Again, stating that she wants to be present at the time of service and only allowing specific times WILL prolong ticket times. We will try one more time before closing the ticket out. Sorry for any inconvenience.Submitted: 08/07/2017
Your Response(s)
We are also going to request that all correspondence from here on out be in writing due to the graphic and personal nature of her verbal conversation with the assistant manager on Friday, August 4th.

All information and pictures were taken for the first time on 8/23 at 5:05 pm by myself, the property manager.  This is the first time I have ever spoken or met with Ms. [redacted].  At that time Ms. [redacted] was given the opportunity of an immediate transfer onsite with moving expenses paid....

 I have forwarded all information on to my regional office and Mold Certified Specialist and this matter will be handled within the next 24 hours due to the severity of Ms. [redacted]'s situation.  Careful review of the apartment and paperwork will be address but Ms. [redacted]'s comfort and safety is our first priority.

Complaint ID#[redacted]   This complaint was not voiced from a leaseholder of Country Club Place Apartments.  The individual on the lease in the listed apartment had never made a complaint to the leasing office.  Several calls were placed to him and never returned.  Ms. [redacted] is an...

occupant or possibly a sub-leasee in this apartment.  Several things stated in the complaint are inaccurate.  Ms. [redacted] came to me with a concern about mold and said that she had a mold test done.  I asked for the results and told her if it was in fact mold she can do an on-site transfer or terminate the lease without penalty.  I never once gave her a date of when she would have to vacate the apartment by, as she stated in her complaint.  I never heard back from Ms. [redacted] about the findings of the mold test, even after several attempts.  On September 19th, I received an email from [redacted] stating that Ms. [redacted] had scheduled to turn off electric services on the 20th of September.  As of September 19th, Ms. [redacted] still had yet to give me the results from her mold test or a notice to vacate.  On September 20th I went down to her apartment with the company’s mold certified technician to inspect what Ms. [redacted] was claiming to be mold.  Ms. [redacted] has since moved out on September 23rd.  The deposit will not be issued back to Ms. [redacted] because the lease was not in her name.  The deposit will be handled between Country Club Place Apartments and the leaseholder.   Thank you, [redacted] Country Club Place Apartments [redacted] St. Charles, MO 63303 [redacted]