Country creek apartments

Initial Business Response / [redacted] (1000, 5, 2015/12/24) */ The leak was caused by an accumulation of leaves on the roof where rain water was able to pile up and did in fact leak through the roofThe roof has not leaked in over weeks as of today(12/24/2015) It has not leaked because the leaves were removed from the roofWe are not refusing to fix this in any wayI along with seperate maintenance workers notified you a date would be scheduled in order to make the repairs, which was scheduled and you have been notifiedI apologize deeply if you feel in any way we were refusing to fix these issues that are of concern to youI can assure you all work will be done asapThank you Final Business Response / [redacted] (4000, 8, 2015/12/28) */ Tenant is being extremely impatient about this matterThis is not an emergency situation, the roof had not leaked in over weeks because the leaves were removed from roof (which was causing the water to build up), everything was completely dryI notified the tenant that my boss had just left state that day (Thursday) and he would return that next Tuesday, which he did and we did have him schedule repairs THAT DAY I believe the tenant sent this in before all this had happenedThe tenant and the maintenance had a misunderstanding earlier this month so maintenance was waiting for her to call the office and schedule when he should go by and the tenant assumed the maintenance would just be back by to fix it Nonetheless the issue is being taken care of and repairs have been scheduled for December 29, Thank you

Initial Business Response /* (1000, 5, 2015/12/24) */
The leak was caused by an accumulation of leaves on the roof where rain water was able to pile up and did in fact leak through the roof. The roof has not leaked in over 3 weeks as of today. (12/24/2015) It has not leaked because the leaves were...

removed from the roof. We are not refusing to fix this in any way. I along with 2 seperate maintenance workers notified you a date would be scheduled in order to make the repairs, which was scheduled and you have been notified. I apologize deeply if you feel in any way we were refusing to fix these issues that are of concern to you. I can assure you all work will be done asap. Thank you.
Final Business Response /* (4000, 8, 2015/12/28) */
Tenant is being extremely impatient about this matter. This is not an emergency situation, the roof had not leaked in over 3 weeks because the leaves were removed from roof (which was causing the water to build up), everything was completely dry. I notified the tenant that my boss had just left state that day (Thursday) and he would return that next Tuesday, which he did and we did have him schedule repairs THAT DAY.
I believe the tenant sent this in before all this had happened. The tenant and the maintenance had a misunderstanding earlier this month so maintenance was waiting for her to call the office and schedule when he should go by and the tenant assumed the maintenance would just be back by to fix it.
Nonetheless the issue is being taken care of and repairs have been scheduled for December 29, 2015
Thank you.