Country Drives Golf Ctr

Hello, [redacted] ’ is unhappy with the placement of her daughter, Madison, in our program Long Island Swim School was and continues to be more than happy to reevaluate her swimming ability and make sure she is correctly placed according to our program As so many children today have many activities our scheduling allows for families with a child of a beginner lane level to be in the pool at the same time as a child in the beginning level of our competitive team We have pools at the Syosset location to accommodate this issue Following the initial assessment of Madison she was placed in a lane levelThe 4pm Friday lesson this session has groupings of level studentsInstead of having students starting on the one end of the pool with the instructors we split the lanes and have the instructors begin from opposite ends Madison was place in the deeper end of lane but was in a lane grouping This provides for a stronger teacher student learning environment As I stated in my initial response there are times a child is placed in the incorrect level We are always willing to reevaluate the child to assure they are in the correct level All children learn at different speeds No child is held at a level that is beneath them Our instructors work with all lane levels When a child in their lane has accomplished a skill they move onto the next skill for that child even if it is onto the next lane skill abilityOnce a child achieves the levels of the lesson program they continue onto the stroke clinic levels Once the stroke clinics are accomplished they are welcome to the team We are a program of rich success at all levels [redacted] is concerned that the children who were swimming in the same pool as her daughter were not swimming to her daughter’s level If Madison does require another level of our program we would absolutely move her to that level This can only be accomplished by a reevaluation Long Island Swim School will be happy to reevaluate Madison this Friday at 4pm We hope to see Madison in the pool this Friday, Ginny N [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello,In response to the businesses email. The response is inaccurate. According to the first paragraph, "On Tuesday January **, 2017 [redacted] called our schooll and spoke with one of our administrative assistant. While on the phone that day [redacted] registered her daughter for our program, the Friday 4pmclass. When asked how she heard of our school [redacted] commented that she was referred by our website, [redacted] ". I told the lady onthe phone registering me that I googled swim schools and their name and number popped up so I called them to find out about the program and registered her based on the information I was told.In the next paragraph, “Our Site Supervisor, Karla L***, introduced herself & informed them that if there are any questions or concerns to please speak with her. Karla then let the children onto the pool deck. While walking the children to the starting end of the pool she spent the time speaking with the daughter to assess her ability. Assessing the ability of a new child is a basic process of asking a few general question that we have found allows us to place the child in a lane to begin their lesson. Children are grouped according to age and ability. This is another asset of our program as it allows families with multiple siblings of varying abilities to attend the same class time. Once the child is with an instructor the evaluation of the child is ongoing. In this case the daughter was placed in our lane 3 program with a single bubble.” When Madison arrived the students were already on the pool deck. Karla did not introduce herself nor did she inform me to address any questions or concerns. My daughter was not placed in “lane 3” as he states. She was placed in lane 2. Both lanes 3 and 4 had 4 students in each. My daughter has taken private lessons for 3 years. The students she was placed with were much lower than her. Next, in regards to “On Monday, January **, 2017, [redacted] called and spoke with an administrative assistant who transferred her call to Karla.” While speaking to Karla I told her I was not happy and wanted to speak to the owner. She told me to come back in and try it again. I told her I did not want to send my daughter back because I felt that she was higher than the students in all 4 lanes. I watched all 4 lanes and many of the students could not swim. She was not satisfied with my comment and said, “She would speak to the owner” then hung up. I am in business. I would never treat a customer like that. Next, in regards to “Karla offered to look at other times during the week when a class might be less full and the ratio might be better.” She never offered me another date or time. If she did I would have had to tell her that my daughter has 5 other activities that she attends to during the week. Friday at 4 p.m is the only time that works which is why I signed her up for that time slot.I was a swim instructor for 5 years. I know that my daughter was not properly placed. I am upset that the owner could not get back to me regarding this matter. This is not how a business should run. I would never recommend The Long Island Swim School based on how I my situation was handled. Sincerely, [redacted] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Hello, [redacted]’ is unhappy with the placement of her daughter, Madison, in our program.  Long Island Swim School was and continues to be more than happy to reevaluate her swimming ability and make sure she is correctly placed according to our program.  As so many children today have many activities our scheduling allows for families with a child of a beginner lane 1 level to be in the pool at the same time as a child in the beginning level of our competitive team.  We have 2 pools at the Syosset location to accommodate this issue.  Following the initial assessment of Madison she was placed in a lane 3 level. The 4pm Friday lesson this session has 3 groupings of level 3 students. Instead of having 15 students starting on the one end of the pool with the 3 instructors we split the lanes and have the instructors begin from opposite ends.   Madison was place in the deeper end of lane 2 but was in a lane 3 grouping.  This provides for a stronger teacher student learning environment.  As I stated in my initial response there are times a child is placed in the incorrect level.  We are always willing to reevaluate the child to assure they are in the correct level.  All children learn at different speeds.  No child is held at a level that is beneath them.   Our instructors work with all lane levels.  When a child in their lane has accomplished a skill they move onto the next skill for that child even if it is onto the next lane skill ability. Once a child achieves the 4 levels of the lesson program they continue onto the stroke clinic levels.  Once the stroke clinics are accomplished they are welcome to the team.  We are a program of rich success at all levels.  [redacted] is concerned that the children who were swimming in the same pool as her daughter were not swimming to her daughter’s level.  If Madison does require another level of our program we would absolutely move her to that level.  This can only be accomplished by a reevaluation.  Long Island Swim School will be happy to reevaluate Madison this Friday at 4pm.  We hope to see Madison in the pool this Friday, Ginny N[redacted]

Hello,   It is unfortunate that I am writing this letter.  I am Ginny N[redacted] on of the owners of Long Island Swim School.  Long Island Swim School is proud to have taught and to be teaching lessons to thousands of Long Island children over the past 37 years.   On Tuesday...

January **, 2017 [redacted] called our school and spoke with one of our administrative assistant.  While on the phone that day [redacted] registered her daughter for our program, the Friday 4pm class.  When asked how she heard of our school [redacted] commented that she was referred by our website, [redacted]  Please note that on our site, in numerous locations, our refund policy is printed. We specifically have a policy page; [redacted]  Which states; ‘Refund Policy- Refunds will not be given after the first lesson of the session. Those wishing to withdraw from a class prior to the start of the session must do so in writing by emailing the Site Supervisor. Withdrawals are final. If you change your mind you must re-register.’  This exact statement can be found on every one of our registration forms.  Which I have attached for documentation.  Along with our website our refund policy is emailed to every participant upon completion of registration.  I have attached the letter that was emailed to [redacted] at the address she supplied upon registering her daughter.  The documentation is dated 01/**/2017 11:02AM, the time her daughter’s registration was completed. Long Island Swim School is the teaching arm of the nationally ranked Long Island Aquatic Club.  The greatest assets our school has above other swim schools is that we teach swimming from Beginner to Olympian.  This past summer at the US Olympic Trials Long Island Aquatic Club had 2 high school girls compete for their spot on the US Olympic Team.  One was a semi-finalist.  On Wednesday, January **, 2017 [redacted]’ credit card was charged for her daughter’s class.  I have attached the letter that was emailed to [redacted] confirming the charge.  On Friday, January [redacted] 2017 [redacted] & her daughter came to her registered class time.  Our Site Supervisor, Karla L[redacted], introduced herself & informed them that if there are any questions or concerns to please speak with her.  Karla then let the children onto the pool deck.  While walking the children to the starting end of the pool she spent the time speaking with the daughter to assess her ability.  Assessing the ability of a new child is a basic process of asking a few general question that we have found allows us to place the child in a lane to begin their lesson.  Children are grouped according to age and ability.  This is another asset of our program as it allows families with multiple siblings of varying abilities to attend the same class time.  Once the child is with an instructor the evaluation of the child is ongoing.  In this case the daughter was placed in our lane 3 program with a single bubble.   Our lessons are based on a 4 lane philosophy.  Lane 3 is considered on the higher level of our school.  The daughter had her complete lesson.  Never during the lesson did [redacted] go to the front desk and ask to speak with Karla regarding her concerns of her daughters’ placement in lane 3.  On Monday, January **, 2017, [redacted] called and spoke with an administrative assistant who transferred her call to Karla.  If [redacted] did call on Sunday January ** and was hung up we apologize.  We are using a VOP system and are losing calls on random days.  It is never intentional.  On the Monday call with Karla, [redacted] voiced her displeasure with her daughter’s lesson.  At that time Karla reassured [redacted] that there are times, either due to our staff or the child’s anxiety, fear, self-esteem or a million other situations that the child might have been misplaced for the first class.  She informed her that the school would be happy to reevaluate the child at her next class.   [redacted] stated that what her daughter had wasn’t a swimming lesson as her daughter has taken private lessons for 3 years and no one in the pool was using their arms like they should when swimming.  This is a difficult statement to understand as what we do is teach swimming.  The facility [redacted] attended has 2 separate pools.  The one the daughter took her lesson in is specifically used for our 4 lane philosophy teaching pool.  The other pool is for our stroke clinic children.  At the time of the daughter’s lesson there were 17 children swimming at a 2 step higher level than the daughter.  Karla offered to look at other times during the week when a class might be less full and the ratio might be better.  [redacted] wasn’t interested in having her daughter continue. Karla reminded [redacted] of our refund policy & informed [redacted] that she would speak with an owner.  Karla did speak with me during the week.  I informed Karla that what Karla has offered is exactly what [redacted] is to be offered.   On Friday, January ** at approximately noon our administrative assistant called [redacted] to inform her that she will be held to our refund policy and encouraged her to bring her daughter to her lesson that day at 4pm and have us work with her.  I opened this complaint Friday January ** at 2pm.  The timeline indicates it was following the phone call from our office on Friday that [redacted] never returned. Included with this email are; Our 2017 Winter registration form, the email confirmation sent at the completion of registration and the email confirmation of the credit card billed. I can be reached at [redacted] or ###-###-####   Sincerely,Ginny N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Hello,In response to the businesses email. The response is inaccurate.  According to the first paragraph,  "On Tuesday January **, 2017 [redacted] called our schooll and spoke with one of our administrative assistant.  While on the phone that day [redacted] registered her daughter for our program, the Friday 4pmclass.  When asked how she heard of our school [redacted] commented that she was referred by our website, [redacted]". I told the lady onthe phone registering me that I googled swim schools and their name and number popped up so I called them to find out about the program and registered her based on the information I was told.In the next paragraph, “Our Site Supervisor, Karla L[redacted], introduced herself & informed them that if there are any questions or concerns to please speak with her.  Karla then let the children onto the pool deck.  While walking the children to the starting end of the pool she spent the time speaking with the daughter to assess her ability.  Assessing the ability of a new child is a basic process of asking a few general question that we have found allows us to place the child in a lane to begin their lesson.  Children are grouped according to age and ability.  This is another asset of our program as it allows families with multiple siblings of varying abilities to attend the same class time.  Once the child is with an instructor the evaluation of the child is ongoing.  In this case the daughter was placed in our lane 3 program with a single bubble.” When Madison arrived the students were already on the pool deck. Karla did not introduce herself nor did she inform me to address any questions or concerns. My daughter was not placed in “lane 3” as he states. She was placed in lane 2. Both lanes 3 and 4 had 4 students in each. My daughter has taken private lessons for 3 years. The students she was placed with were much lower than her. Next, in regards to “On Monday, January **, 2017, [redacted] called and spoke with an administrative assistant who transferred her call to Karla.” While speaking to Karla I told her I was not happy and wanted to speak to the owner. She told me to come back in and try it again. I told her I did not want to send my daughter back because I felt that she was higher than the students in all 4 lanes. I watched all 4 lanes and many of the students could not swim. She was not satisfied with my comment and said, “She would speak to the owner” then hung up. I am in business. I would never treat a customer like that. Next, in regards to “Karla offered to look at other times during the week when a class might be less full and the ratio might be better.” She never offered me another date or time. If she did I would have had to tell her that my daughter has 5 other activities that she attends to during the week. Friday at 4 p.m is the only time that works which is why I signed her up for that time slot.I was a swim instructor for 5 years. I know that my daughter was not properly placed. I am upset that the owner could not get back to me regarding this matter. This is not how a business should run. I would never recommend The Long Island Swim School based on how I my situation was handled.
 Sincerely,
[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]