I signed up with Country Heating and Air in fall of to maintain two units [redacted] came out and did a fine job and had also done some repairsWe at that time signed into a service agreement which included spring maintenance (Paid in full $280)April comes along and we experience a problem with one of our unitsIt was a Saturday and [redacted] came out to troubleshootHe could not get a reading on his gauges and said that he would talk to [redacted] the owner on MondayI never heard from them, so I called country heating and air to cancel business with them [redacted] the owner calls me back and insists that I give them another chance, and so I didWhen [redacted] works on the unit for a bit, he says I'm sorry but [redacted] had the gauges on wrong and that's why he wasn't getting a readingThe part [redacted] replaced last fall was faulty and was under warranty, but still had to pay the $service charge for ***I then asked [redacted] when should We expect spring service, he replies when the temperature is steady at 75°April and May went by so I called June and the office lady said they would have someone callOn July 25th at pm we noticed water coming from a recessed light in our Foyer ceiling 18'high onto a our wood staircase and flooring [redacted] The trap to the condensation was totally clogged and leaking water into the atticI called country heating and [redacted] showed upI had already punched a large hole in ceiling to relieve pressure and was already shop vacuuming the water that lay between the trussesWhat a moment with my wife, two kids and brother in lawWe wer leaving for emerald isle the next morning for a weekCan you imagine!!! [redacted] was great! He said that had the spring service had been done (point check by the way) we wouldn't be kneeling in a 100° plus atticI agree! After no shows [redacted] arrives first week in September and by no surprise is dumbfounded and has no clue.but He informs me that his insurance won't pay for this, and he was rightWhen I finally met with their insurance co., a commercial liability claims specialist through [redacted] ***He informed me that they don't cover breach of contractI'll be [redacted] *** had mentioned that we use my home owners insurance and that he would pay for our deductible ($500)What a guy! [redacted] spends the next hour telling me about his whole life, the airplane, the ex wife, his new home, the issues with his office personnel.Like I give a crap! Had to play the game with this clownMy insurance co [redacted] got involved and estimated damages over $and waived my deductible because we had prevented a huge lossYou're welcome ***! The *** calls me today October 8th and asks are you sure you want a refund $for the spring maintenanceI have a business of plus years and wouldn't be able to sleep over this***!!!!
Called business spoke with JessieShe stated that the went out to Mr [redacted] home to look at the unit and ordered the parts to fix itThe parts have arrived and the next step is to get a date scheduled to install the parts
I had a great experience from the moment the woman answered my phone callEven though it was not and they were busy she managed to get a service tech to me that dayThe parts were on the truck, my unit was fixed and I was charged fairlyI bought a service contract to take advantage of the discount it applied to my repair billThese guys are greatFrom the first phone call to the follow up call I got to make sure everything was in good working orderThanks County Heating & Cooling
Professional, Honest, Well trained employees, American Standard is a Consumers Report best product Did a most outstanding job of replacing my system with a new system Kept area clean at all times Showed up on time Knew their product My raining is the highest possible
I signed up with Country Heating and Air in fall of to maintain two units [redacted] came out and did a fine job and had also done some repairsWe at that time signed into a service agreement which included spring maintenance (Paid in full $280)April comes along and we experience a problem with one of our unitsIt was a Saturday and [redacted] came out to troubleshootHe could not get a reading on his gauges and said that he would talk to [redacted] the owner on MondayI never heard from them, so I called country heating and air to cancel business with them [redacted] the owner calls me back and insists that I give them another chance, and so I didWhen [redacted] works on the unit for a bit, he says I'm sorry but [redacted] had the gauges on wrong and that's why he wasn't getting a readingThe part [redacted] replaced last fall was faulty and was under warranty, but still had to pay the $service charge for ***I then asked [redacted] when should We expect spring service, he replies when the temperature is steady at 75°April and May went by so I called June and the office lady said they would have someone callOn July 25th at pm we noticed water coming from a recessed light in our Foyer ceiling 18'high onto a our wood staircase and flooring [redacted] The trap to the condensation was totally clogged and leaking water into the atticI called country heating and [redacted] showed upI had already punched a large hole in ceiling to relieve pressure and was already shop vacuuming the water that lay between the trussesWhat a moment with my wife, two kids and brother in lawWe wer leaving for emerald isle the next morning for a weekCan you imagine!!! [redacted] was great! He said that had the spring service had been done (point check by the way) we wouldn't be kneeling in a 100° plus atticI agree! After no shows [redacted] arrives first week in September and by no surprise is dumbfounded and has no clue.but He informs me that his insurance won't pay for this, and he was rightWhen I finally met with their insurance co., a commercial liability claims specialist through [redacted] ***He informed me that they don't cover breach of contractI'll be [redacted] *** had mentioned that we use my home owners insurance and that he would pay for our deductible ($500)What a guy! [redacted] spends the next hour telling me about his whole life, the airplane, the ex wife, his new home, the issues with his office personnel.Like I give a crap! Had to play the game with this clownMy insurance co [redacted] got involved and estimated damages over $and waived my deductible because we had prevented a huge lossYou're welcome ***! The *** calls me today October 8th and asks are you sure you want a refund $for the spring maintenanceI have a business of plus years and wouldn't be able to sleep over this***!!!!
Called business spoke with JessieShe stated that the went out to Mr [redacted] home to look at the unit and ordered the parts to fix itThe parts have arrived and the next step is to get a date scheduled to install the parts
I had a great experience from the moment the woman answered my phone callEven though it was not and they were busy she managed to get a service tech to me that dayThe parts were on the truck, my unit was fixed and I was charged fairlyI bought a service contract to take advantage of the discount it applied to my repair billThese guys are greatFrom the first phone call to the follow up call I got to make sure everything was in good working orderThanks County Heating & Cooling
Professional, Honest, Well trained employees, American Standard is a Consumers Report best product Did a most outstanding job of replacing my system with a new system Kept area clean at all times Showed up on time Knew their product My raining is the highest possible