Country Hill Motors, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: The car was taken to the dealer on 2/27/in Merriam, Ks & they replaced a headlight on the right passenger side & electrical was checked as well, nothing was done to check the motor. Paid to have the oil changed by Valvoline on 2/28/& found that the car was low on transmission fluid & the air filter needed to be changed as well, at a cost of $80.98. This did not solve the sound of the pistons going up & down when car accellates
Regards,
*** ***

I have spoken both with John our owner and Jason our service General ManagerIn order for us to help you, you must get in touch with Jason S*** and schedule an appointment with him to have your car inspected Please call Jason S*** at ###-###-#### (Shop) or ###-###-#### (Cell) as soon as possible. John Z***Country Hill Motors ###-###-####

I have spoken with the customer several timesWe agreed on a date and time to bring in the vehicle for inspection and discussing repairs if neededWe discussed them bringing the car in on a Monday following our discussionThey have not done so, therefore at this time, we are waiting to inspect
the vehicle. Please call me (John) at ###-###-#### or our service department at ###-###-#### and ask for Jason to schedule the impala in for inspection. John Z***Country Hill Motors ###-###-####

Our owner, [redacted] has since corresponded with the customer and has resolved the issue. Thank for your help in this matter.

There is no signed warranty. It was on the window of all of the cars in the lot.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]